Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Real Estate. Client request tracking for real estate, on every channel.

AI Tickets brings client request tracking for real estate offices to every channel: a call, a chat, a mail or a form becomes a ticket with the whole conversation and the client identified. The AI answers from your knowledge when it is sure enough; below your threshold the ticket waits for an agent, and nothing is guessed.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · One ticket

Client request tracking for real estate: a ticket with the client identified and the conversation, real Zanus AI screen

One ticket

Open a client's ticket to see who they are, a link to their full history and the conversation in their own words, on one screen.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“In the listings department, the AI proposes and an agent sends.”

Lisa“Before: the AI answers alone when it is sure. After: in listings the AI proposes and an agent sends. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Real Estate use it

A buyer mails that the lockbox code fails, and the ticket opens with the buyer identified and their earlier tickets.

A tenant asks in the chat when the deposit is returned, and the AI answers from your policy when it is sure enough.

A seller's complaint about a showing waits for the broker, with what the AI found and what is missing beside it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

One list

Tenant request tracking and buyer support tickets in one list

The client identified

On buyer and seller support tickets, the contact, the reference and earlier tickets appear before anyone reads a word of the request.

One conversation, one ticket

A second ask from the same call, chat or mail thread lands on the ticket it opened, never on a duplicate.

Rated after every answer

Under each answer the client can rate it, and Solved on the first answer counts the ones that helped.

Questions & answers

AI Tickets for Real Estate: questions & answers

Which client requests become tickets?

In this help desk for real estate offices, calls, chats, mails and web forms open tickets in the same list, each marked with its channel; a request from a client who rang an agent's mobile can be added by hand with + New ticket.

When does the AI answer a client alone?

Only above the score you set on a slider, 75 by default: below it the ticket waits for a person in Manual review. Each department can have its own rule, with its own promise and signature.

Does the client know when to expect an answer?

Yes. The client is told when to expect it, and your team sees every ticket that goes over the promise, so a tenant's question is never left in an inbox.

What about questions clients ask again and again?

A question held for a person as many times as you set becomes a knowledge gap. Write the answer once, such as the office's policy on keys after closing, and the AI uses it next time.

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