ZANUS FRONT OFFICE FOR AUTO-CALL — CASES FROM CALLS

The call was a reminder. The answer was a problem. Filed complete, routed, tracked.

Reminder calls uncover what nobody reported: “I never received that order.” “That charge is wrong.” “We moved; the address on file is old.” The AI does not argue or guess: it files the case during the call with everything it needs — who, which order or account, what exactly, since when — routes it to the right team by your rules, and keeps the customer informed until it is closed. The campaign outcome says “case opened”, not “refused”.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed during the call

Order or account, what is wrong, since when, the phone that works — captured in the conversation. No call-back to ask again.

Routed by your rules

Billing disputes to billing, delivery issues to fulfillment, complaints to the manager, anything regulated to the person you name — with the transcript.

Status updates sent

The customer hears when the replacement shipped, the credit was posted or the case closed — automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide a dispute or grant a credit?

Never. It files, routes and informs. Financial, medical and legal decisions are a person’s; the AI makes sure the case arrives complete and the customer is not left wondering — and pauses further reminders on that item until a person clears it.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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