Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Home Services. Customer service ticketing for home services, one queue.

AI Tickets is customer service ticketing for home services: every phone call, chat, e-mail and web form that needs follow-up becomes a ticket with the whole conversation on it, and the AI answers from your knowledge base. When it is not sure enough, the ticket waits for a person with what was found and what is missing.

TRY AI TICKETS FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Counts

Customer service ticketing for home services: what needs you, what the AI answered and what is late, real Zanus AI screen

Counts

Above every pending ticket, the counts show what needs a person, what the AI answered alone and how fast, and what is late.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Service tickets: the AI answers alone only when very sure; reply within four working hours.”

Lisa“Service department: the AI answers alone above your confidence threshold, suggests below it, reply promised within four working hours. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Home Services use it

A homeowner calls back because the AC stopped again a week after the repair; the ticket opens with the first visit's call on it.

A billing question about a plan renewal is answered by the AI from your plan terms, with how sure it was on the row.

A question nobody had written an answer for shows on the gaps list; the office writes it once and the AI uses it next time.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Nothing in a voicemail box

Help desk for HVAC companies: callbacks, complaints and billing

It doubles as callback tracking for plumbers and HVAC techs, with each return call kept on a ticket beside the first visit's call.

Every channel, one queue

For service request tracking, calls, chats, e-mails and forms that need follow-up arrive with when, who, the department, the channel and the priority.

Answered when sure

The AI answers alone above your threshold and suggests below it, so a person sends what needs judgment.

Written once, used again

Questions your knowledge could not answer are listed with how often they came, so you write each answer once.

2 minutes

Set up complaint tracking for contractors in 2 minutes

Set the bar per department

Choose how sure the AI must be before it answers service, installs or billing tickets on its own.

Make the promise

Set your reply-time promise in working hours and your signature with your logo.

Ask for a rating

Switch on a rating request after each answer, so the owner sees how homeowners felt about it.

Work the queue

Open a ticket, answer, send and close, ask for more or leave an internal note for the technician.

Questions & answers

AI Tickets for Home Services: questions & answers

What is customer service ticketing for a home service company?

One place where every callback, complaint, warranty question and billing issue waits until it is solved, whatever channel it came from. AI Tickets keeps the whole conversation, the customer identified and the department on each ticket, and answers from your knowledge when it is sure.

When does a ticket wait for a person?

When the confidence score is below the threshold you set for that department. The ticket opens with the homeowner identified, the conversation, what the AI found and what is missing, and the answer box beside it.

Do homeowners get a ticket number?

The answer goes out with the ticket number, and the homeowner's reply lands on the same ticket. After each answer you can ask for a rating, and the rating shows on the ticket's row.

Can we see what is overdue?

Yes. The counts at the top show what needs you, what the AI answered alone and how fast, what was solved on the first answer and what is overdue against your reply-time promise.

Keep exploring