AI Front Office for Home Services. The AI receptionist for HVAC, plumbing and electrical.
Zanus AI is an AI receptionist for HVAC, plumbing, electrical and every trade that works in people's homes. It answers the office line on the first ring, books the visit at the customer's address, sends a gas smell or a flooded basement to your on-call technician and writes every call down.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“CSRs answer first until five; after that and on weekends the AI takes every call.”
Lisa“Service line: your CSRs first until 5 PM, then the AI alone on evenings and weekends, with emergencies to on-call. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Home Services
- Homeowners with no heat, no hot water or a leak under the sink
- Tenants reporting a problem, and the landlords who pay for the repair
- Property managers and HOA boards with units to service
- Builders and realtors who need a trade on site before a closing
- Plan members booking their spring and fall tune-ups
- Callers from your trucks, yard signs, ads and lead sites
The whole front desk
What an AI receptionist for HVAC and plumbing does all day
A virtual receptionist for home service companies that answers calls 24/7 on one number, with AI departments that each know their part of the trades you run in people's houses.
Answers on the first ring
Incoming calls are picked up before the second ring, day, night and the Sunday a pipe bursts, in the homeowner's language, with no menu to sit through.
Books the visit at the address
Appointment booking starts with the address: the AI checks the zip code against your area, offers the free windows of the right calendar and texts the confirmation.
Sends emergencies to on-call
Emergency calls about a gas smell, a sparking panel or water through the ceiling get your approved safety wording, then a transfer to the on-call tech tonight.
Quotes from your price book
A tune-up, a drain clearing or your trip fee is read as written in your catalog; anything that needs eyes on site becomes an estimate visit.
Answers the website and the inbox
The same knowledge answers the chat on your service pages, the estimate forms and the office mailbox, so a homeowner hears one story on every channel.
Writes every call down
Each conversation lands on the customer's record with its transcript, and the call summaries in the morning briefing tell the owner what came in overnight.
A day in the trades
The moments that decide a home service company's week
Whether you run an HVAC shop or want an AI receptionist for plumbers, the week turns on the same few calls.
The first cold morning
Call volume jumps before eight with no-heat calls; each one is answered at once, sorted by urgency and booked into the open windows while the CSRs handle the hard ones.
The call from the attic
Your technician is on a ladder when a new customer calls about a leaking water heater, and the AI books the replacement estimate instead of the phone ringing out.
Ten at night
A carbon monoxide alarm sounds in a family's hallway; the AI reads your safety lines to the caller and puts the on-call technician on the line.
The property manager's call
A manager calls about a leak in one of her rental units; the AI takes the unit's address and the tenant's number, books the plumber and sends the confirmation.
The storm week
Hail or a flood brings a wall of estimate requests through your website, and each homeowner gets a reply in seconds instead of waiting for the office to catch up.
The Monday after
Every message left over the weekend waits for the right person with call back, heard and done, and the morning briefing lists what came in while the shop was closed.
Real screens
Inside the AI receptionist for HVAC services
Each picture is a real Zanus AI screen; the names and figures on it are demo data.
Weigh the options
A person at the desk, answering services or an AI receptionist
| What a service company needs | A person at the front desk | A call answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| After hours calls at 2 a.m. on a Sunday | Nobody there | Answered, a message taken | A recording, often skipped | Answered and finished:: booked, routed to on-call or a message with the number read back |
| Call handling in a heat-wave rush | One call at a time, the rest ring out | Agents read a script and take messages | Fills up and stops | Every call at once:: each one sorted, booked or handed to a CSR |
| Appointment scheduling in your calendar | Yes, between other tasks | Usually a message for the office | No | Books appointments directly:: while the caller is on the line, free windows only, zip code checked, confirmation texted |
| Prices and plan questions | From memory | From a sheet the agents may not have | None | From your price book:: read as written, anything else becomes an estimate visit |
| What you know the next day | What was written on a pad | A list of messages | Recordings to listen to | Every call written:: transcript, summary and outcome on the customer's record |
What goes to a person
The safety lines and the calls your people keep
Hazards follow your script
Gas, carbon monoxide, sparks and flooding get the wording you approved and a transfer to on-call; the AI gives no opinion on whether a system is safe.
No diagnosis by phone
Why a breaker trips or a furnace short-cycles is your technician's job on site; the AI asks what the system is doing and since when, then books the visit.
Money decisions stay yours
Refunds, warranty coverage, discounts and the price of a replacement wait for a person; the AI collects the details and holds its draft for the office.
A person on request
Call routing follows your rules: a homeowner who asks for someone is put through to the department you chose, and your colleague hears who is calling and why before the call connects.
Ready in 2 minutes
Set up your AI front desk in 2 minutes by talking to Lisa
Forward your line
Point the office number, the truck numbers and the ad numbers to your Front Office; calls are answered from that moment, with no porting.
Let Lisa read your site
She reads your service pages and asks, by talking, which trades you run, the zip codes you cover, your hours and how you price the common jobs.
Tell her who is on call
Say who takes emergencies on which nights and which calls go to a CSR first; she shows the change before and after and applies it on your yes.
Hear it answer
Call your own number and listen, then run the 7-day trial on real calls and read the report of every call it handled for your trucks.
Questions & answers
Frequently asked questions about an AI receptionist for HVAC and plumbing
What is an AI receptionist for HVAC companies?
It is software that answers your company's phone like a trained CSR, around the clock. Zanus AI greets the caller, finds out whether it is a repair, a tune-up or a replacement, checks the address against your service area, books the visit and writes the call onto the customer's record.
Is there an AI answering service for HVAC technicians?
Yes. Forward the office line and AI Phone works as your HVAC answering service while the technicians are on a roof or under a house. It takes each call to the end: the booking, the message with the callback number read back, or the transfer to the technician on call that night.
What makes the best AI receptionist for HVAC contractors and plumbing shops?
Compare AI receptionists on what they finish during the call. Look for booking into your own calendar, your service area checked by zip code, emergencies routed to on-call by your rules, answers only from your approved information, every call transcribed and one price for the company. Zanus AI does each of these, and the trial runs on your own calls.
How much does an AI receptionist cost for a home service business?
Zanus AI is priced per company, never per seat, so the owner, the CSRs and the dispatcher share one subscription. You pick the modules you need and add more later; the plans are on the pricing page, and the 7-day trial on your own line needs no credit card.
What happens when a homeowner calls about a gas smell or a carbon monoxide alarm?
The AI says the safety wording you approved, word for word as you wrote it, then transfers the call to your on-call technician's mobile. Your colleague hears who is calling and why before the call connects. The AI never judges whether a furnace, a water heater or a panel is safe.
Can the AI quote my trip fee or a flat-rate repair?
Only from your price book, and only if you allow it. A price written in your catalog is read as written; a job that depends on the house, such as a system replacement or a repipe, becomes an estimate visit or a quote that waits for your yes.
Will it work with the dispatch software we already use?
It sits in front of it. The AI answers, books into the calendar your office shares and writes the customer record, while your dispatch board, work orders and invoices stay where they are. A connected work calendar keeps its busy times out of every slot the AI offers a homeowner.
Can homeowners talk to the AI in Spanish?
Yes. The AI answers in the caller's language from the first sentence, Spanish included, and every voice speaks every language. Calls can also be routed by language, so a homeowner who prefers Spanish reaches your bilingual CSR whenever she is free.
What does the AI say when a caller is outside our service area?
It asks where the job is before anything else. An address outside the zip codes you serve is never booked: the caller hears so politely and becomes a callback for your office, so a far-away lead can still be won by a person.
How does an AI receptionist help HVAC businesses book more jobs?
Mostly by keeping the calls you already pay for, so you never miss the ones your trucks, ads and lead sites bring. Each HVAC call is answered on the first ring, the hang-ups wait on a list for a call back, and a homeowner who wanted a price leaves with a booked visit instead of a voicemail.
Can an AI receptionist book appointments for an HVAC business?
Yes, with AI Booking added. The AI checks the address, offers only the free windows of the right trade's calendar and texts the confirmation, so every HVAC, plumbing and electrical visit it books is already in the shared calendar your office reads. Common questions about plans, hours and the towns you serve are answered from your approved information on the same call.
Does the AI replace my CSRs or my dispatcher?
No. It takes the calls nobody can pick up, the overflow on a heat-wave morning and the nights, and hands a caller to a person whenever your rules say so. Your CSRs keep the customer service conversations that need judgment, with the summary of every AI call in front of them.
How long does set-up take for an HVAC or plumbing company?
2 minutes for the line: forward the number your trucks and ads already show, and the AI answers from that call on. Lisa then reads your website and asks a few questions by talking: your trades, the zip codes you cover, your hours and who is on call.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.