Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Home Services. The AI email responder for home service companies.

AI E-mail is an AI email responder for home service companies: Lisa reads every mail homeowners, tenants and property managers send, finds the contact, sorts it to service, installs or billing and writes the answer from your own knowledge. You decide per department whether she sends it herself or a person approves it first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Department rules

AI email responder for home service companies: the rule for who writes and who sends in each department, real Zanus AI screen

Department rules

Each department has its rule, from Lisa sending on her own to a person writing every reply, with the response time set beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Billing mails: Lisa drafts the reply, and the office manager approves it before it goes.”

Lisa“Billing department: Lisa writes each reply, a person approves before sending, answered within one business day. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Home Services use it

A property manager mails a list of three units with leaks; the mail goes to service with a draft reply waiting for approval.

A homeowner asks by e-mail whether the spring tune-up is part of her plan and gets the answer from your plan page within your reply time.

A supply house newsletter leaves the desk, checked once for a customer in disguise, and never sits among the service requests.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

One inbox

What an AI email responder does for a service company's inbox

Lisa does the email triage for service businesses that an office manager does by hand, then answers what she can from your knowledge.

Sorted to the right desk

Service calls, install questions, invoices and supplier mail each reach their own department, and the homeowner is matched to the record of every past call.

Answered from your knowledge

In email answering for HVAC companies, plan terms, office hours, the towns you cover and your trip fee come from what you wrote, and anything new waits for a person.

Only what needs you

One list gathers the mails waiting on a decision across every department and mailbox, each with a suggested step and a button to take it.

2 minutes

Set up the shared inbox for home service companies in 2 minutes

Connect the mailbox

Link the office mailbox and choose the folders Lisa reads; she reads the Inbox and suggests answers, and the other folders are your call.

Name the departments

Tell her service, installs and billing, who answers each one and the reply time you promise homeowners.

Set the sender rules

Say keep, quarantine, unsubscribe or block for the suppliers, lead sites and newsletters that crowd your inbox.

Read what she handled

One view shows the replies she sent on her own, the follow-ups in progress and the mails still waiting for your decision.

Questions & answers

AI E-mail for Home Services: questions & answers

Can an AI answer customer e-mails for an HVAC or plumbing company?

Yes. AI E-mail sends automated email replies for plumbers and HVAC shops: it reads each mail, finds the homeowner's record, sorts it to the right department and writes the reply from your own pages and price book. For service or billing alike, you choose whether Lisa sends on her own, drafts for a person's approval or leaves the mail to your office.

Do replies come from our own address?

Yes. Connect your company mailbox and replies leave from your own address and land in your Sent folder, signed with each person's signature and your company footer. Switching or disconnecting the mailbox takes one click.

What happens to a mail that needs a person?

It lands on the Needs you list with Lisa's suggestion beside it, such as passing a replacement request to installs with a draft. Choose Do it or Not this one; a refund or a warranty question waits for your office.

Will the AI keep arguing in a long e-mail thread?

No. After the number of AI replies you choose, the thread goes to a person, and an unclear reply first gets one polite question. A complaint about a visit can become a ticket for the service manager.

Can builders send purchase orders by e-mail?

Yes. A purchase order that arrives by mail opens a case in Orders and quotes, and a request for a proposal opens one in the Proposal Studio, so a builder's order for a new-build package is not lost in the inbox.

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