Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Property Management. Maintenance request software that files every resident request

AI Tickets is maintenance request software for property managers: every leak, lockout and broken appliance reported by phone, chat, e-mail or web form becomes a ticket with the conversation, the unit and the access notes. Routine questions are answered from your knowledge, and a ticket assigned to a technician becomes the work order your maintenance team follows, with nothing guessed.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · One queue

Maintenance request software: every ticket with its channel, department, question and priority, real Zanus AI screen

One queue

Every ticket with when it came in, who asked, the department, the question, the channel and the priority, in one list.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Maintenance tickets: promise an answer within 4 working hours.”

Lisa“Residents will hear the 4-hour promise when a ticket opens, and tickets past it will be marked in the list. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Property Management use it

A tenant reports a dishwasher leak at 9 PM; the ticket opens with the call's transcript, the unit and permission to enter.

Two residents report the same hallway light; the coordinator merges the two tickets and both conversations stay on it.

A resident asks when the gutter repair is due; the AI quotes the open ticket instead of opening a second one.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Every channel

Maintenance request software fed by every channel residents use

Phone calls

Residents submit work requests by phone; the AI opens the ticket, and the transcript lands on it a minute later, with Listen when recording is on.

Website chat

The chat lands on the ticket turn by turn, and the answer goes back into the chat while the resident is still there.

E-mail

A repair e-mail becomes a ticket as it was written; the reply carries the ticket number, and the resident's answer lands back on it.

Web forms

Maintenance request forms on your website open a ticket with the form's answers, a photo when you ask for one, and the contact attached.

Opened by hand

For a resident who stopped by the office, a coordinator types or dictates the work request, and the ticket lands on their record.

One conversation, one ticket

A second request from the same call, chat or e-mail thread lands on the ticket it opened, never on a duplicate.

Asked first

Maintenance request automation software that asks before it files

The questions you set

Which unit, whether the water is still running, whether a pet is home: the AI asks once, and only the resident's own answer settles it.

What must have been tried

For a routine request, write the steps a resident tries first, such as checking the breaker, and the AI asks about them before it opens the ticket.

Steps by e-mail

Your own how-to pages and videos go to the address the resident gave, so small maintenance tasks like a slow drain may be solved before a technician drives out.

Never said before it exists

The AI never tells a resident a ticket is open before the record exists, and the confirmation e-mail carries its number.

Moments

Three moments online maintenance request software must handle

The leak reported twice

The tenant upstairs and the tenant below both call. The coordinator merges the tickets, so the technician reads both conversations on one record, not two work orders.

The resident who calls back

Residents who call for status updates on the dryer vent hear the open ticket quoted with its promise, and the new call joins the same story.

The request nobody answered

A ticket the resident has not answered in the days you set closes by itself, and one past the promise is marked for the supervisor.

Compared

A voicemail box, a portal form or maintenance request management software

What you need	A maintenance voicemail box	A resident portal form	AI Tickets
Requests by phone at night	Heard in the morning	Not covered	Answered and filed: the transcript on the ticket a minute later
The unit and access notes	Whatever was left	The fields someone filled	Asked by your questions: on every channel the same way
The same problem reported twice	Two messages	Two submissions	Merged into one ticket: with both conversations kept
The resident told when	Not told	An automatic receipt	Told the promise: from the department's working hours
The record for the owner	A notebook	A list of forms	Every step with its time: exported by month to a CSV file

Set up

Set up maintenance request software in 2 minutes

Your channels

AI Phone, AI Webchat, AI E-mail or AI Web Forms: each channel you use opens tickets from the first day.

Your departments

Tell Lisa your departments, such as maintenance, leasing and accounting, who answers on each and the questions the AI must ask first.

Your promise

Set the reply-time promise, how sure the AI must be before it answers alone and the signature residents read under every answer.

Try it for 7 days

Run it on your own residents' requests for a week with no credit card, then read every ticket it opened, answered or held.

Questions & answers

Frequently asked questions about maintenance request software

What is maintenance request software?

It collects every repair request residents send in one list, so nothing is lost between a voicemail, an inbox and a sticky note. AI Tickets opens a ticket from a call, a chat, an e-mail or a web form, keeps the whole conversation on it and answers what your knowledge covers.

How do residents submit maintenance requests?

However they like: by calling the office line, in the website chat, by e-mail or on a maintenance form. A coordinator can also open a ticket by hand for a resident who walked in, typing or dictating what they said.

Can the software tell an emergency from a routine request?

The phone does it by your list: fire, gas, flooding or no heat in freezing weather follow your approved wording and ring on-call. Every other request becomes a ticket for your maintenance tasks, with its priority, Normal, High or Urgent, read from the resident's words.

Is AI Tickets CMMS software?

No. A CMMS, a computerized maintenance management system, plans preventive maintenance and handles asset management. AI Tickets is the intake in front of your maintenance management: every request from a call, a chat, an e-mail or a form, with the conversation, the unit and the promise, so maintenance work starts from complete facts.

Can AI Tickets handle work order management for a small portfolio?

For the intake and the follow-through, yes. Unlike work order software that waits for someone to type the request, a ticket starts from the resident's own call, chat, e-mail or form; assigned to a technician, it is a work order with its priority, its promise, internal notes and its history. Vendor invoices stay in your property management system.

Does AI Tickets dispatch vendors or pay invoices?

No. It is where maintenance requests arrive, are answered and are tracked. Assign a ticket to a technician with one selector and it is a work order your maintenance teams see; dispatching outside vendors and paying invoices stay with your team and the system you already use.

Can the AI answer routine maintenance questions alone?

Yes, when it is sure enough. You set how sure the AI must be, from 50 to 95 percent, 75 by default; below that score the ticket waits for a person in Manual review and the AI never sends.

How do residents know when to expect an answer?

You set the promise per department, 4 working hours by default. The AI tells the resident when to expect the reply from the department's hours, the confirmation e-mail says it too, and a ticket past the promise is marked for the maintenance managers.

What happens when two residents report the same problem?

Merge the two tickets into one and both conversations are kept. A resident who calls back about a case already open hears it quoted, and no duplicate ticket is opened.

Can the AI ask the questions our technicians need?

Yes. On each department you write what the AI must ask, such as whether the water is still running, whether a pet is in the unit and whether the technician may enter, and what the resident must have tried first.

Can we export the requests for an owner report?

Yes. The answered tickets of a month, as you filtered them, export to a CSV file, and the page shows the median time to the answer over 30 days.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Property Management ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.