Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Hospitality. AI customer service for hotels, one queue for every request.

AI Tickets brings AI customer service for hotels to every guest request: a call, a chat, an email or a web form becomes a ticket with the whole conversation on it, and the AI answers from your knowledge when it is sure enough. Any request it is unsure about is kept for a colleague, with no guess sent to the guest.

TRY AI TICKETS FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · One queue

AI customer service for hotels: every ticket with its time, guest, department, channel and priority, real Zanus AI screen

One queue

Every ticket shows when it came in, who asked, the department, the question, the channel and the priority, in one queue.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Tell guests we answer within two hours, around the clock.”

Lisa“Promise set: guests are told the answer comes within two hours, counted around the clock. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Hospitality use it

A guest emails after checkout about a charger left in the room; the ticket opens with the email as written and lands on housekeeping.

A question about the late checkout policy is answered from your knowledge in the guest's language, and the guest rates the answer.

A noise complaint is held for the duty manager, with the conversation and what the AI found beside the answer box.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

One queue

Hotel help desk software for every guest request

Every channel, one list

Calls, chats, emails and web forms open tickets in the same list, each with the channel it came from and its priority.

The guest identified

The contact, earlier tickets and the whole conversation are on the ticket before anyone on your team reads a word.

Answered or held

When it is sure enough the AI answers from your knowledge; below your threshold the ticket waits in Manual review, with nothing guessed.

It learns from your team

After a person answers, the page asks whether it was for this guest only or for the knowledge, and the answer waits for your review.

2 minutes

Set up guest service requests for hotels in 2 minutes

Your channels

AI Phone, AI Webchat, AI E-mail or AI Web Forms: each one the hotel uses opens tickets.

Your knowledge

Your website, your files and your rules, such as checkout times and the lost property policy, are what this AI customer service for hospitality answers tickets from.

Your rules

Who answers per department, how sure the AI must be, the promise and the signature, all in Tickets settings.

The first week

Start the free 7-day trial with no credit card and read every ticket the AI answered or held for your team.

Questions & answers

AI Tickets for Hospitality: questions & answers

What is AI customer service for hotels?

It means the AI does the first work on every guest request: it reads it, finds the answer in your knowledge and replies. In AI Tickets it answers by itself when it is sure enough, by email or back in the chat; otherwise the ticket waits for a person.

How sure must the AI be before it answers?

You set the score with a slider; below it, the AI never sends and the ticket goes to Manual review. Each department has its own rule: the AI alone, the AI proposing and a person sending, or one person.

Does it handle lost property and billing questions?

It opens a ticket for them with the guest identified and the conversation attached, in the department you set. The AI never changes a folio; a person in that department answers and closes the ticket.

How do guests know when to expect an answer?

The AI tells them at the open from the department's promise, four working hours by default, and the confirmation email says it too. In hotel guest request tracking, late requests are flagged in the queue, and whoever holds one hears about it.

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