ZANUS FRONT OFFICE FOR HOSPITALITY — GUEST REQUESTS

Guest requests that file themselves — nights and weekends included.

Extra towels from room 412 at 11 PM, an A/C that will not cool, a noise complaint from the floor below the wedding, a charger left behind last Tuesday, a folio with a charge the guest does not recognize: the AI identifies the guest and the room, files the request with everything it needs, routes it to the right team — housekeeping, engineering, front office, accounting, the manager on duty — and keeps the guest informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Guest, room, what exactly is needed, priority, photo requested when useful — captured in the conversation, no runner sent to ask again.

Routed by your rules

Amenities to housekeeping, repairs to engineering, folio questions to accounting, complaints to the manager on duty — with the transcript and the room number.

Status updates sent

The guest hears when housekeeping is on the way, when the item was found and shipped, when the folio was corrected — automatically.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own hotel7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A guest with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That guest stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide refunds or handle safety incidents?

Never. It files, routes and informs. A safety incident is transferred immediately to the manager on duty with your approved instruction read first; refunds, waivers and compensation are a person’s decision. The AI makes sure the request arrives complete and the guest is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own hotel. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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