Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Avatar for Hospitality. The AI concierge for hotels, with a face and voice.

AI Avatar is an AI concierge for hotels that greets guests on your website with a face and a voice, answers them by voice or text in their language from your own pages, shows the photos while it talks and hands over to the spa, dining or sales person with that desk's face and name.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Avatar · Face in the chat

Face in the chat

The chat opens with her face above the conversation; Tap to talk starts the voice, and her first line names the page the guest is reading.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Give the concierge a warm voice and the spa person her own face.”

Lisa“The concierge speaks with the warmer voice, and the spa desk has its own face and name in the chat. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Hospitality use it

A guest in the room opens your site on the phone and asks the concierge, in Japanese, what time the rooftop bar opens.

A couple asks about the honeymoon package; the concierge shows the suite photos while describing them and books a massage for their arrival day.

A planner asks how many guests the ballroom seats for a banquet; the answer comes from your capacity page and Sales takes over.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

A talking avatar in the chat widget, same knowledge, same voice, same record
Presents your pages and pictures while it talks
The face of your company on the site, in 40 languages

Add it to AI Webchat or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Avatar does, for every business ›

Works withAI Webchat Lisa, your AI assistant

On your website

What the AI concierge for hotels does for every visitor

Guests see who answers: the same person greets them, talks with them and passes them to the right desk.

A face in the chat

Her face above the conversation, on her card in the corner of every page, or as the chat button itself, in the hotel's colors.

Tap to talk

A guest taps her picture and speaks; her first line names the page they are reading and asks what they need, and they can interrupt her like a person.

Answers from your pages

Pool hours, the shuttle timetable, the kids' club and the spa menu come from your approved knowledge; when she does not know, the question goes to your team.

Shows while she talks

Talking about the garden suite, she opens its page and holds up its photos, then hides them when the conversation moves on.

One face per desk

Lisa opens the chat and hands the guest to the spa, dining or sales person, and the face, the name and the voice change together.

In the guest's language

Every voice speaks every language, so the same face answers a guest in Korean and the next one in Italian, with captions in the full view.

Moments online

A hotel AI concierge at the moments guests ask

Before booking

A traveler weighing three resorts asks the concierge what the club level includes and sees the lounge photos while she explains.

The evening before arrival

A guest asks about parking for a large car and late check-in; she answers from your arrival page and opens the directions page.

During the stay

From the room, a guest asks which of the hotel's restaurants serves late and books a table there with AI Booking.

The planner

A planner asks about the ballroom's banquet capacity and the audio-visual set-up, and the sales person takes over with her own face and name.

Faces and voices

A virtual concierge for hotels with faces and voices you choose

Ten looks, thirteen voices

Pick a face from the ten looks and a voice for a woman or a man, adjust the pace and the tone, and preview the pair speaking.

The same person everywhere

One row sets the phone, the chat, the web voice and the email signature, so a returning guest meets the same concierge on every channel.

How her face moves

Interactive lips drawn on the guest's device, a lighter looping face, or her streamed face inside the days, hours and daily cap you set.

Pages without a face

Your webmaster adds data-avatar off to the widget line on a page, and that page keeps the chat with no face.

Guests and the desk

How a hotel AI concierge supports the guest experience

The concierge works on the hotel's website, so guests ask before booking, before arrival and from their room, while the front desk keeps its hands free.

Available 24/7 on your website

Her face waits on every page of the hotel's site day and night, so a guest planning a trip at one in the morning is greeted, answered and shown the photos.

Personalized service from your pages

She greets each guest by the page they are reading and in their language, then answers from what the hotel wrote: the personalized service of a concierge desk, on every page.

Guest communication on the record

Each session is kept with its outcome, a question answered, a table booked or a request filed, so guest communication on the website is read like the calls and emails.

No queue at the concierge desk

Nobody waits for the one concierge on shift: every guest on the site gets an answer at once, which protects guest satisfaction on the busiest weekend of the season.

Weigh the options

A text chatbot, a recorded video or an AI concierge for resorts

What a guest asking about the property gets from each choice.

What the guest needs	A text-only chatbot	A recorded welcome video	AI Avatar
A question about the spa	Typed answers only	The same video for everyone	Spoken and shown:: her answer with the spa photos
A guest who speaks Korean	Text, if translated	One language	Answered in Korean:: same face, same voice
A planner's capacity question	A link to a brochure	Not answered	Answered from your capacity page:: then sales takes over
Interrupting mid-answer	Not possible	Pause and rewind	Like with a person:: she stops and answers the new question

2 minutes

Set up the AI avatar for hotel websites in 2 minutes

Choose who speaks

Keep Lisa as the concierge or cast one person per desk, the spa, dining and sales, each with a name, a face and a voice.

Preview the pair

Preview opens the face speaking with that voice, as a guest sees and hears it; adjust the pace or the tone if you like.

Show the face in the chat

Tick it, choose how the face moves, the head motion and the backdrop, then try the chat the way a guest would.

Read the sessions

Run her on the hotel's website free for 7 days, no credit card, and read every session she held with its outcome.

Questions & answers

Questions about an AI concierge for hotels

What is an AI concierge for hotels?

An AI concierge, or digital concierge for hotels, answers guests' questions about the hotel around the clock, like a concierge desk available 24/7. AI Avatar does it on your website with a face whose lips follow her voice: guests talk or type in their language, she answers from your own pages, shows photos and hands them to the right desk.

Does the AI concierge help guests during their stay?

Yes, on your website. A guest in the room opens the hotel's site on the phone, taps her picture and asks about the pool, the shuttle or the spa, and can book a treatment or a table in the same conversation with AI Booking.

Does AI Avatar need AI Webchat?

Yes. AI Avatar gives the chat on your website a face and runs inside AI Webchat. The same names, voices and faces then speak on the phone, in AI demos and in the email signature, from one place in Settings.

Will guests think the concierge is a member of staff?

The chat never pretends to be a person it is not. She is your hotel's AI concierge, and a guest who wants a person reaches your front desk team through the Talk to a specialist chip or a request that lands with the whole conversation.

Can the AI concierge take guest requests?

Yes, on your website. A guest who asks for extra towels, a crib or a late check-out is answered from your policies, and the request is filed with the whole conversation for the desk that handles it, where a person confirms it.

Which languages does the hotel AI concierge speak?

The guest's. Every voice speaks every language, so the same face answers in Spanish and then in German; where a voice sounds wrong in one language, you pick another timbre for that language only.

Can the AI concierge recommend restaurants and things to do?

From what you write down. Add your own recommendations, the hotel's restaurants, the beach club and the walks you suggest, to your knowledge, and she answers from them; she does not search the web for a guest.

Does the avatar know our room rates?

Only what your pages and approved answers say, such as a published package. Live room rates and availability stay with your booking engine and property management system, so she opens that page or files the request for your reservations team.

Is the face heavy for the hotel website?

You choose. The interactive face is drawn on the guest's own device, a simulated face is the lightest, and the streamed face runs only inside the days, hours, daily cap and places you set; whenever it cannot run, guests get the interactive one.

How much does an AI concierge for hotels cost?

AI Avatar is priced per company, never per seat, and works on top of AI Webchat. The plans are on the pricing page, and you can run it on your hotel website free for 7 days, no credit card, before you decide.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Hospitality ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.