Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Hospitality. The hotel chatbot that answers in every guest's language.

AI Webchat is a hotel chatbot that answers guests on your website by text or by voice, in their language, from your room, policy and amenity pages only. It opens the page it talks about, shows the photos, books spa and dining times with AI Booking and takes room requests for your reservations team.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · On every page

Hotel chatbot: her card waiting in the corner of every page, tap to talk or type a question, real Zanus AI screen

On every page

Her card waits in the corner of every page of the hotel's site; one tap starts a spoken conversation, or the guest simply types.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Answer policy questions in chat, and send every rate question outside our packages to reservations.”

Lisa“Policy questions answered from your approved text; any rate question beyond your published packages goes to reservations with the chat attached. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Hospitality use it

A family planning August asks about cribs and connecting rooms; the chat answers from your room page and shows its photos.

A guest asks if the restaurant can handle a nut allergy; the chat quotes your approved menu note and offers the restaurant's number.

A wedding guest asks in Korean how to reserve in the room block; the event page opens and the request reaches reservations.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

On your website

What the hotel chatbot answers before guests pick up the phone

The chat answers common questions with the first reply of your best front desk agent, at any hour, from your own pages.

Policies, read as written

Cancellation, deposit, pet, smoking, age and accessibility policies are answered in the guest's words from the text you approved, never rewritten into a promise.

Rooms and amenities

Bed types, views, connecting rooms, the pool, the gym and the shuttle are answered from your room and amenity pages, with the page opened beside the answer.

Photos on request

A guest asks to see the junior suite or the rooftop bar, and the chat holds up the real picture from your website, over the page on phones.

Spa and dining in the conversation

With AI Booking, the massage or the dinner table is booked into a free slot, with the guest verified before it enters the book.

Room requests for reservations

Dates, room type and guests are collected, the email read back once, and the request filed for your reservations team to confirm in your own system.

A parting summary

Guests receive the summary of the conversation by email with the link to your offer when they leave without booking, once the address is verified.

Moments online

A chatbot for hotels at the moments guests decide

The midnight comparison

A traveler with four hotel tabs open asks about parking and the resort fee; the answer arrives in seconds while the other front desks are closed for the night.

The question that stops a booking

A guest stalls on your booking page over whether breakfast is included; the chat answers from your rate page and opens the booking page again.

The guest already in the room

From the room, a guest opens your site on the phone and asks for the spa menu and a time tomorrow; the treatment is booked in the chat.

The family from abroad

A family writing in Portuguese is answered in Portuguese, with the kids' club page opened and its photos shown beside the reply.

40 languages

A multilingual hotel chatbot written once

Multilingual support for 40 languages: guests write in multiple languages, and each one is answered in the language they chose.

Opening lines

Four greetings in one place, for her card, a typed first message, the voice on a general page and on a room page, with the hotel's name filled in.

Familiar or formal

A luxury property chooses the formal form of address for the languages that have one, and a guest who writes formally is answered formally.

Keyword buttons

When a reply names the spa, the shuttle or the wedding page, a button to that page appears under it, translated for every guest.

Chat, phone and email

How the hotel AI chatbot fits your guest communication

In the hospitality industry the chat is one of several communication channels; here it reads the same approved knowledge as the phone and the guest inbox.

Instant answers, one wording

The chat can provide instant answers about parking, pets and breakfast because the phone, the chat and the email replies all read the same approved pages.

Questions settled in writing

Questions that would otherwise be phone calls to the desk, such as the shuttle timetable or the pool hours, are answered in the chat with the page opened beside the reply.

Response times through the night

Every chat gets its reply in seconds, at noon or at three in the morning, so website response times hold through the night audit.

Not a script

Scripted hotel chatbots stop at the questions nobody foresaw; this one searches your pages by meaning and passes the rest to your team with the chat attached.

A person when it matters

A guest who asks for a person lands in the mail queue for your hotel staff, or becomes a guest request, and customer service picks up with the whole conversation.

Across every page

Her card waits across every page of the hotel's site, around the clock, so a guest reading the spa menu or the wedding page asks from where they are.

Weigh the options

A contact form, live chat staff or AI hotel chatbot software

For hotels using a contact form, live chat staff or AI, the questions guests type and how each choice answers them.

What the guest needs	A contact form	Live chat run by the front desk	AI Webchat
An answer about parking at midnight	An email the next morning	Unanswered when the desk is busy	Answered at once:: from your pages, in the guest's language
A massage time on Saturday	A request someone must call back	Booked if a colleague checks the spa book	Booked in the chat:: a free slot, the guest verified
A photo of the suite	A link, if anyone finds one	Pasted by hand	Shown in the chat:: the real picture from your website
What the hotel learns	A form entry	A transcript in a separate tool	Every session counted:: outcome, page, language and hour

2 minutes

Set up the AI chatbot for hotel websites in 2 minutes

Lisa reads the site

She reads your rooms, policies, spa and dining pages, names them and finds the photos she may show guests.

One line in your theme

Paste the script once; the status strip says installed as soon as a guest opens any page of the hotel's website.

Your look and greeting

Tell Lisa the button label, the colors and how guests are welcomed; she shows before and after and applies it on your yes.

Read the first sessions

After a free week with no credit card, read every session with its outcome: a question answered, a treatment booked or a request passed to your team.

Questions & answers

Frequently asked questions about a hotel chatbot

What is a hotel chatbot?

In the hotel industry, a hotel chatbot is the chat button on a hotel's website that answers guests before and during their stay. AI Webchat answers by text or voice in 40 languages from your own pages, opens the right page, shows photos, books spa and dining times and passes anything else to your team.

Can a chatbot for hotels take room bookings?

It takes the room request: dates, room type, guests and the email read back once, filed for your reservations team, or it opens your booking engine page for the guest. It does not reserve rooms itself; your property management system stays the record of rooms and rates.

What do hotel guests ask a website chatbot?

The guest inquiries that otherwise ring the desk: is parking included, is the pool heated, can I bring the dog, what time is check-in, is breakfast in the rate, how far is the airport. The chat answers each one from your approved pages, day and night.

How do we add the chatbot to the hotel website?

Paste one line of code into your website theme once and every page gets the chat, on phones, tablets and computers. The Website chat page then shows it as installed, with the last time a guest opened it.

Which languages does the hotel chatbot speak?

40 languages. Her opening lines are written once in your language and shown and spoken in each visitor's, the widget follows the page language or asks, and a formal form of address can be set for the languages that have one.

Can a guest reach a person from the chat?

Yes. On phones the Talk to a specialist chip calls the hotel's number, and a guest who asks for a person lands in the mail queue for your team, or becomes a guest request, with the whole conversation attached.

Does the hotel AI chatbot answer by voice?

Yes, with AI voice on the website switched on. A tap on her picture starts a spoken conversation the guest can interrupt like a person, and every voice speaks every language. With the voice switched off, guests simply type.

Will the chatbot invent an answer about our hotel?

No. It answers from your pages, documents and approved answers only. When something is not written down, such as whether a room has a bathtub, it says so, passes the question to your team and counts it as a gap to fill in your knowledge.

What does hotel chatbot software report?

The Website chat page shows guest interactions live and each outcome: a question answered, a spa booking, a request filed, a ticket, or a chat opened and never typed. You see activity by hour and country, and export the list for your team.

How much does a hotel chatbot cost?

AI Webchat is priced per company, never per seat or per agent, and sits on the pricing page beside the other Front Office modules. You can run it on your own hotel website free for 7 days, with no credit card, and read every session.

Can the hotel chatbot see room availability?

No. Room availability and rates live in your booking engine and property management system, which the chat does not read. It answers from your published room and package pages and opens the hotel booking page, so the guest sees live dates there and direct bookings stay on your own website.

How does a chatbot help the guest experience?

It answers at the moment of asking, in the guest's language, from your own pages, at each step of the guest journey: comparing rooms, the evening before arrival and from the room during the stay. Guest questions it cannot answer go to your team with the conversation attached.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Hospitality ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.