Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Hospitality. The AI knowledge base for hotels, tested every night.

AI Knowledge is the AI knowledge base for hotels behind every answer: your website, your policies, your documents and your rules in one tree, and the AI answers guests and staff only from it. A question it cannot answer is never guessed; it waits for you to answer once, for every channel.

TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

AI knowledge base for hotels: never says, always says, scripts and procedures, with clashes paired, real Zanus AI screen

Rules

What the AI never says, always says, its scripts, procedures and answers sit in one table, and two rules that clash are paired so you decide.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise an early check-in or a room upgrade.”

Lisa“Rule added for every channel: never promise an early check-in or a room upgrade, with its own nightly test. Approve and deploy?”

You talk. Lisa sets it up. Applied only on your yes.

How Hospitality use it

You say add a rule: never promise an early check-in, and Lisa writes it in the rules table for your approval.

The new spa menu page appears on your website and joins the knowledge the next day with its pictures.

Two rules about pets clash, and they are paired side by side so you decide which one wins.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One company brain

A hotel knowledge base that every channel answers from

Teach it by talking

Say what changed, the assistant writes the proposal in the right branch, and nothing goes live before you press APPROVE & DEPLOY.

Gaps wait for you

As hotel FAQ software, it never fills a gap with a guess; answer it once, typed or by voice, and every channel knows it from then on.

The order of truth

In this knowledge base for hotel chatbots and phone lines, your written answers and corrections come first, then company documents, then website pages, the newer of two pages first.

Every conversation reviewed

Every 30 minutes the new conversations are read for a contradiction, a gap and a lesson, each with its evidence and a proposed fix.

2 minutes

Set up the hotel knowledge base in 2 minutes

Your website, read

Give Lisa your address; the site map is scanned and the pages, pictures and videos join topic by topic.

The first questions

She asks what you do, what she must never say or promise and how you recommend; answer by talking.

Your rules and files

Add the house rules you already follow as hotel policies for AI and drop in your documents; contradictions are paired for you.

Read the tests

Run it free for 7 days with no credit card, ask what your guests ask, and read the quality tests.

Questions & answers

AI Knowledge for Hospitality: questions & answers

What goes into an AI knowledge base for hotels?

The company facts such as hours, outlets, departments and languages, the rules of what the AI never or always says, and the library: your website pages, documents, pictures and videos, each one a source the AI answers from.

What happens when the AI does not know?

It does not guess. A sentence your knowledge does not support is held back, Lisa says she will verify and come back, and the question waits under Q&A and gaps for you to answer once.

Does it read our hotel website by itself?

Yes, once a day. A new spa or dining page is added with its photos and videos, an edited page is read again, and a page you took down stops being used.

How do we know it still answers right?

Each rule carries a test question with the words its answer must and must not contain; the tests run every night, green or red, and Run now replays one on the spot.

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