Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Hospitality. The hotel answering service for every desk and shift.

AI Phone is a hotel answering service that picks up the reservations, front-desk and sales lines on the first ring, day and night, in the caller's language. It answers from your approved pages, books spa and dining times, takes reservation requests for your team and announces every transfer to the colleague who takes it.

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7 days free · per company, never per seat · nothing to install

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Zanus AI · AI Phone · Forwarded calls

Hotel answering service: calls handed to a colleague, each announced with who is calling and why, real Zanus AI screen

Forwarded calls

When a caller needs a person, the AI tells your colleague who is calling and why, and the pickup time is kept on every row.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“From eleven at night to seven, the AI answers everything; safety calls go to the night manager.”

Lisa“Overnight, every line answered by the AI from eleven to seven, safety calls transferred to the night manager's phone. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Hospitality use it

At eleven, with a tour group checking out, a caller asking about the pet policy is answered and her reservation request is filed for reservations.

A caller asks which room a colleague is in; the AI declines under your privacy rule and passes him to the front desk.

A guest landing late calls in French at two in the morning; the late arrival is noted for the night desk and he hears it in French.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every line

What the hotel answering service does on every call

Call answering that only says hello and transfers leaves the work for later; AI Phone finishes the call for every guest.

Picks up at the first ring

No hold queue at check-out and no menu of options at midnight: callers say what they need in their own words, and the AI can answer calls around the clock while your hours decide when a person can be reached.

Answers from approved text

Pet and smoking policy, breakfast hours, parking, the shuttle and the spa menu are searched by meaning in your knowledge; with no written answer, it says so and offers a colleague instead of guessing.

Takes reservation requests

Arrival and departure dates, room type, number of guests and the callback number read back digit by digit, filed for your reservations team with the whole call attached.

Books spa and dining

With AI Booking, the treatment or the table is booked into a free slot while the caller is still on the line, and the confirmation leaves by text.

Messages for the right desk

A message for the sales manager, the chef or housekeeping is written from the call, even one dictated just before the caller hung up, and filed for that person.

Missed calls and hang-ups listed

Every call that reached nobody or ended early is listed with the caller's number, newest first, so the desk calls back from the computer with one click.

Moments at the desk

An answering service for hotels in the moments the desk is full

Whether you're a forty-room inn or a resort with a ballroom, these are the hours a full desk lets calls ring out; with every line answered at once, you never miss a booking call.

The check-out queue

Ten guests at the desk and two lines ringing: both callers are answered at once, one about a late check-out and one about an airport transfer.

The wedding Saturday

Guests of the wedding block call about the shuttle and the dress code while every colleague is in the ballroom; the AI answers from the event page you published.

The overnight shift

One night auditor and a full house: breakfast hours, parking and a late arrival are handled, and a guest locked out of the room is put through to the auditor.

The storm day

A road closes and dozens of guests call about late check-out and shuttle times; each one hears the update you gave Lisa that morning, and the requests line up for the desk.

AI desks on one number

A hotel reservation call center of AI desks

Behind the greeting is a team, set up the way hospitality businesses are organized: each desk becomes an AI voice agent with its own name, voice and pace.

Front desk

Greets callers with the hotel's name, answers where you are, check-in and check-out times and parking, then asks what it can do for the guest.

Reservations

Answers about room types and packages from your pages, takes the request with dates and guests, and files it for the colleague who confirms rooms.

Spa and dining

Describes treatments and menus from your pages and, with AI Booking added, books the treatment time or the table while the caller waits.

Group sales and events

Takes the planner's dates, attendees and meeting-space needs and puts the call through to the sales manager, or takes a message when sales is out.

Where people decide

What the answering service for hotels passes to a person

Across the hospitality industry, some calls belong to a person; under the rules you set, these three go straight to your team.

Emergencies

Smoke in a corridor, a fall in a bathroom, water under a door: the AI reads your urgent script to the caller and rings the manager on duty or security at once.

Privacy

Who is staying and in which room is never said on the phone; the caller is passed to the front desk, where your own verification decides.

Money

Refunds, waived fees, disputed charges and rate exceptions are filed with the caller's words for the manager, who decides and calls back.

Weigh the options

Voicemail, a staffed service or the AI hotel answering service

Answering services, voicemail or AI: the inbound calls a hotel gets every day, and how each choice handles them.

What the call needs	Voicemail and a phone menu	A human answering service	AI Phone
A question about parking at midnight	A recording and a callback tomorrow	An agent reading a script	Answered from your pages:: in the caller's language, on the first ring
A spa time for tomorrow	Left as a message	Taken as a message	Booked on the call:: free times only, the confirmation texted
Three calls at once at check-out	Menus and voicemail boxes	Calls queued for the next agent	All answered at once:: no busy signal, no hold queue
A guest reporting smoke	Lost in a voicemail box	Passed on when the agent finds the number	Transferred at once:: your urgent script, then the manager on duty

2 minutes

Set up the 24/7 hotel answering service in 2 minutes

Lisa reads your pages

Rooms, amenities, policies, spa and dining: Lisa reads your website and asks who takes which calls, your desks, your hours and your languages.

Forward the line

Forward the reservations or main line to your Front Office; calls are answered from that moment, and you can hear it answer before you decide.

Name your desks and people

Tell Lisa how your hospitality business is organized, the front desk, reservations, the spa and group sales, and who can be reached when; she shows the change before and after.

Read every call

Run it for 7 days on your own lines with no credit card and read the report of every call it answered, booked or passed on.

Questions & answers

Frequently asked questions about a hotel answering service

What is a hotel answering service?

A hospitality answering service picks up a hotel's phone calls when the desk cannot: during peak check-in, overnight and on busy weekends. AI Phone does it with AI voices for each of your desks, answering from your own pages, booking spa and dining times and filing what needs your team, with every call written down.

Can an AI answer hotel reservation calls?

Yes, as far as your rules allow. It answers about room types, packages and policies from the text you approved, takes the dates, room type, guests and callback number, reads the number back digit by digit and files the request for the colleague who confirms rooms in your own system.

Is AI Phone a call center for hotel reservations?

It works like one on a single number: instead of a room of virtual receptionists, a front desk, a reservations desk, a spa desk and a group sales desk each answer as an AI voice agent with its own name and voice. Requests are passed on, and your team confirms the room in your property management system.

Does it work as an after hours hotel answering service?

Yes, day or night. Outside your business hours, each desk can stay on full AI service, take messages only or go to voicemail, and on holidays callers hear the message you wrote for that day. The night manager still gets every call your rules send to a person.

Can calls be routed to the spa, the restaurant or group sales?

Yes. The AI routes calls by reason and language to the desks you set up, and each desk chooses AI only, AI first or your people first. Before a transfer connects, your colleague hears who is calling and why, then takes the call.

Does the AI speak our guests' languages?

Yes. The caller simply speaks, and the AI answers in the caller's language from the first sentence, from the same approved answers, so an international guest is not left waiting for the one colleague on shift who speaks it, and the guest experience is the same in every language.

Are hotel calls recorded and transcribed?

Every guest interaction the AI handles on the phone is saved with its transcript, summary and outcome on the guest's record, with nothing to buy. Recording of the parts your staff handle stays off until you switch it on, and AI Calls Transcripts writes those parts too.

Can we keep the hotel's phone number?

Yes. Forward the number guests already call to your Front Office and the AI answers from that moment, with no porting and no new phone system at the desk. Should the hotel later move the number in, Zanus AI ports it with your carrier.

Does the AI see our room availability?

No. Room availability, rates and folios stay in your property management system, which the AI does not book into. It answers from the room and package pages you approved and files the request, so your reservations team confirms each room with the live inventory in front of them.

What does the answering service do with a complaint?

It hears the guest to the end, says plainly what happens next and opens a guest request with the whole call attached for the manager on duty. Compensation, refunds and free nights stay the manager's decision, made after reading the guest's own words.

Can managers listen to a live call?

Yes. A manager can follow a live call in real time, and every call ends up on the record with its transcript and summary, so the duty manager can check what a guest was told before calling back.

How much does a hotel answering service cost?

AI Phone is priced per company, never per seat or per room, so every desk of the hotel shares one subscription. The plans are on the pricing page, and the 7-day free trial runs on your own lines with no credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Hospitality ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.