AI Call Desk for Hospitality. Reservations agents work one queue from the browser.
AI Call Desk gives your reservations agents, front-desk staff and sales coordinators a work queue and a browser phone that calls from the hotel's number. The queue shows who to call and why, such as a reservation request to complete or a planner waiting on space; each call is transcribed into the guest's story, and two dictated lines schedule the next step.
TRY AI CALL DESK FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Start the morning queue with overnight reservation requests, then planners waiting on space.”
Lisa“Done: the morning queue now opens with overnight reservation requests, then planners waiting on space, each with the conversation attached.”
Any setting, in any module · applied only on your yes
How Hospitality use it
The morning queue lists the overnight reservation requests the AI took, each with dates, room type and the guest's questions.
A reservations agent working remotely calls a guest back from the hotel's number, and the call lands on the guest profile.
After a call with a planner, the coordinator dictates two lines about holding the ballroom and sending menus, and the follow-up is scheduled.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Work queue: who to call, why, from which conversation, prepared by Front Office
- Phone in the browser, calling from your company number
- The call transcribed into the customer's story as it happens
- Two dictated lines after the call → the next step proposed and scheduled
- AI Assist on calls available on top: live suggestions from your knowledge while your person talks
Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Call Desk does, for every business ›
Works withAI PhoneAI CRMAI Assist on callsAI QuotingAI BookingAI Follow-up
Questions & answers
AI Call Desk for Hospitality: questions & answers
Can reservations agents call from a browser with the hotel number?
Yes. The browser phone calls from your hotel's number, so guests recognize the call, and the conversation is transcribed into the guest's story while it happens.
Where does the reservations call queue come from?
It is prepared by the front office from the conversations: reservation requests to complete, callbacks guests asked for, planners waiting on availability. Each entry shows why and what was said.
Can agents get suggested answers during a call?
Yes, with AI Assist on calls on top: rates you loaded, policies and package details appear on the agent's screen while the guest talks, and the agent stays the voice.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Hospitality ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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