AI Assist on calls for Hospitality. Rates and policies on the agent's screen, mid-call.
AI Assist on calls shows your reservations agent answers from your knowledge while the guest talks: the cancellation policy for that rate, what the package includes, the pet policy wording, whether the room category has a bathtub, the shuttle times. It never speaks to the guest; your agent stays the voice and decides what to say.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show rate rules, cancellation wording and package inclusions on agents' screens during calls.”
Lisa“Done: during calls your agents now see rate rules, cancellation wording and package inclusions as the guest mentions them.”
Any setting, in any module · applied only on your yes
How Hospitality use it
A guest asks whether the advance-purchase rate is refundable; the approved cancellation wording appears before the agent has to look it up.
A new front-desk hire on a busy Saturday sees the spa package inclusions while the guest is still asking.
A caller asks about accessible rooms; the agent sees the approved descriptions of each accessible room type.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Hospitality: questions & answers
Does AI Assist talk to hotel guests?
No. It never speaks to the guest; suggestions appear only on your agent's screen, so the guest hears your reservations agent the whole call.
Can it help new reservations agents learn our rate rules?
Yes. A new agent sees the right rate rule or policy wording from your knowledge at the moment the guest asks, and learns your standards on real calls.
Will it suggest rates we did not load?
No. Suggestions come only from your knowledge, so dynamic rates appear only if they reach the front office from your revenue system through Connectors.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Hospitality ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
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Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.