Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Hospitality. The AI email responder for hotels, desk by desk.

AI E-mail is an AI email responder for hotels: every email guests and planners send to reservations, sales or info is read, attached to its contact and sorted to the right desk, and the answer is written from your own knowledge in the writer's language. You choose per desk whether Lisa sends it or a person approves first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Lisa proposes

Lisa proposes

On every email Lisa says what she would do, keep it for the date it names or pass it to a desk with a draft; press Do it or Not this one.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Reservations answers by itself; sales waits for my approval.”

Lisa“Reservations desk: answered and sent by Lisa. Sales desk: her drafts wait for a colleague's click. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Hospitality use it

A Spanish family asks at midnight whether the pool is heated in April and has the answer before breakfast.

A wedding planner's request for a proposal opens a case in the Proposal Studio, while the email keeps a chip on the sales desk.

A guest who writes to cancel her stay lands in Needs you for a person to decide; the AI never cancels anything.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Every desk

What an AI email responder for hotels does with each email

A desk per department

For hotel email management, reservations, sales, events, the spa or the departments you name each get their own address, color and count of open conversations.

An answer already written

With automated email replies for hotels, most answers wait in Ready to send, written from your knowledge in the guest's language; read one, change a word, send and open the next.

Only what needs a person

Needs you gathers the emails that need a decision, such as a cancellation or a complaint, each with Lisa's proposal and a Do it beside it.

Your words, their language

Write in your language and press Also in with the guest's: your text stays as written and the translation goes beside it.

2 minutes

Set up email automation for hotels in 2 minutes

Add the hotel's addresses

Add the reservations, sales and info addresses and the desk each lands on; the mailbox you use today stays as it is.

Say who answers

Tell Lisa which desks she answers alone and which wait for a person; each change shows before and after and applies on your yes.

Set the response time

Choose after how many hours an unanswered guest email counts as overdue, four by default, in working hours or around the clock.

Read the first week

Run it on the hotel's own mail for 7 days without a credit card and read every answer Lisa prepared, sent or held.

Questions & answers

AI E-mail for Hospitality: questions & answers

What is an AI email responder for hotels?

Software that reads every email a hotel receives, understands what the guest or planner wants and writes the answer from your own knowledge. AI E-mail, an AI email assistant for hotels, does it desk by desk, reservations, sales, events or the spa, and you decide where Lisa sends alone and where a person approves first.

Can it confirm or change room reservations by email?

No. It does not read or change your property management system. It answers questions from your knowledge, such as parking, pets or check-in times, and a request about a stay goes to your reservations desk with a draft answer ready for a person.

Does the AI send hotel emails without approval?

Only on the desks where you allow it. By default Lisa writes and a person approves: the draft waits in Ready to send and nothing leaves before a click. Once you trust her answers on a desk, you can let that desk send by itself.

Can the general manager bring a personal mailbox?

Yes. Each person connects a mailbox whole or forwards a copy, Lisa reads only the folders allowed, and mail sent from here goes out from that person's own address and lands in its Sent folder.

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