ZANUS FRONT OFFICE FOR HOTELS, RESORTS & HOSPITALITY
Next-generation AI for Hotels, Resorts & Hospitality. Try it free on your own hotel. No credit card.
Every guest call answered. Every RFP worked. Your front desk, finally facing the guest in the lobby. ZANUS AI Front Office for Hotels, Resorts & Hospitality is the AI reservations agent, concierge and group-sales desk for hotels, resorts, inns, vacation-rental managers and their venues. It answers guests on phone, website chat, email and web forms — availability requests, rates and policies, “did my confirmation arrive” — changes dates, resends confirmations, books spa, dining and site inspections, routes in-stay requests to housekeeping and engineering, acknowledges group RFPs in minutes and drafts the proposal from your published rate and banquet menus, then runs pre-arrival and post-stay follow-up. Safety incidents and refund exceptions go to your manager on duty; the routine stops landing on the front desk. Grounded only in the information your hotel approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your front desk, reservations and sales office do today.
The same 31 menus, read through a general manager’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when the property or the portfolio grows. No IT project. Comparing options? See the comparison →
Every morning before stand-up: last night’s calls, reservation requests, in-stay requests, RFPs received — and which guests and planners need a person today.
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AI PhoneAnswers every reservations and front-desk call, in your voices, 24/7 — rates and policies from approved information, confirmations resent, dates changed, hang-ups called back, incidents transferred to the manager on duty.
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AI Chat & VoiceWebsite chat and voice that answers “is parking included”, “do you allow dogs”, “what is the cancellation policy” — and finishes the reservation request the booking engine dropped.
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AI AvatarA lifelike face that welcomes guests on your site, shows the property and walks a planner through the ballroom before the site inspection.
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Virtual Site ToursVirtual site tours: ballrooms, meeting rooms, room categories, wedding packages — narrated by AI, interrupted with questions, any hour.
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RFPs & Web InquiriesRFPs, wedding inquiries and contact forms acknowledged in minutes — dates, attendees, space and catering needs captured, the site inspection booked.
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Guest ProfilesThe front-office guest profile: every call, chat, form and request in one timeline, with stay preferences the AI heard. Not the PMS — the conversation record.
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AI E-mailreservations@, sales@ and events@ answered from your approved information — confirmations, changes, folio copies, group questions — the rest routed to the right desk.
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Group & Event ProposalsGroup and event proposals built from your published rate, room-block rules and banquet menus — sent as a clean document, tracked, followed up.
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Pre-Arrival & Post-StayPre-arrival messages, upgrade and late check-out offers, spa and dining invitations, review requests and repeat-stay invitations — on schedule, stopped when a person should call.
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Reservations & BookingsSpa, dining, activities, shuttle and site inspections booked in the conversation; reservation requests written to your property-management system through Connectors.
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Front-Desk TrainingFront-desk, reservations and night-audit staff trained on your SOPs, rate rules and scripts — new hires productive before the season starts.
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Guest RequestsTowels, a broken A/C, a noise complaint, a lost charger — filed as guest requests with room number and priority, routed to housekeeping, engineering or the manager on duty.
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Demand & Pickup ForecastInquiry demand, group pickup and proposal conversion from real conversations — the WHY behind every number, for the revenue meeting.
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Accounts & PlannersCorporate accounts, travel agencies, event planners and tour operators mapped as organizations — who books, who pays, which account is going quiet before the contract review.
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Add AI to what you haveKeep your property-management system, channel manager and sales & catering software — the AI works, and writes it back.
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ProtectionDaily caps on every AI resource: a script hammering your chat during a sold-out weekend costs a capped, known amount — guests see courtesy.
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What happens to every inquiry — in your hotel
A call during the check-out rush, a chat at midnight, an RFP form on a Sunday, a room phone asking for towels — a guest, a planner, a travel agent, a corporate booker. Day or night, in any of 40 languages.
Rates and what they include, cancellation and deposit policy, parking, pets, breakfast hours, shuttle times, accessibility, meeting-room capacities — from your approved information only. No source, no claim.
New reservation or existing one, transient or group, which property, which desk — reservations, front office, sales & catering, housekeeping, engineering, loyalty — your routing rules applied in the conversation. Safety incidents go straight to the manager on duty.
Resend the confirmation, change the dates through your property-management system, book the spa or the site inspection, file the housekeeping request, draft the group proposal, transfer to the desk with the context whispered in, call back the hang-up.
Pre-arrival messages, the upgrade and late check-out offer, the proposal left unopened, the RFP that needs a site inspection, the post-stay review request, the repeat-stay invitation before next season — on schedule, until done.
Every touch on the guest’s front-office profile and the account’s record. Every morning a briefing for the GM and department heads: what was handled overnight, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Anything touching guest safety, any refund or policy exception, any request for a guest’s room or whereabouts, and anything outside your approved information waits for your staff; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your guests
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Laura, this is the Seaside Grand Hotel: your room is ready for early check-in from 1 PM tomorrow.”
- “Hi Mark, this is the Seaside Grand Hotel confirming your stay this weekend. Would you like to add a dinner reservation or spa time?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a hotel names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
What happens with a safety incident or a refund request?
Safety first: a medical emergency, smoke, a security concern, a threatening or intoxicated person — the AI reads your approved emergency instruction and transfers immediately to the manager on duty or your security line; it never handles the incident itself. Refund exceptions, cancellation-policy waivers, chargebacks and folio disputes are always a person’s decision: the AI files the request with the reservation, the transcript and the guest’s stated reason, and tells the guest who will call back. It also never confirms whether a named person is staying with you and never gives out a room number.
What happens to guest information?
Your Front Office runs on a private data-processing environment dedicated to your hotel or portfolio; guest information never trains public models and is never shared. Card numbers are not taken by voice — deposits go through a secure payment link or your front desk. Groups whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our property-management system or booking engine?
No. It sits in front of them: the AI answers, changes, books and follows up, then writes the result back through Connectors — native calendar sync, webhooks and API. Rates, inventory and folios stay in your property-management and revenue systems; your channel manager and booking engine stay; the phone stops ringing while your agent checks in the family at the counter.
Try it free on your own hotel. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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