AI Front Office for Hospitality. The AI receptionist for hotels, resorts and inns.
Zanus AI is an AI receptionist for hotels that answers the reservations line on the first ring and replies on the website chat and the guest inbox, day and night, in each guest's language. It books spa and dining times, files guest requests and hands group sales, complaints and safety calls to your people.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“From eleven at night to seven, the AI answers everything; safety calls go to the night manager.”
Lisa“Overnight, every line answered by the AI from eleven to seven, safety calls transferred to the night manager's phone. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Hospitality
- Travelers comparing room types, parking, pets and the cancellation policy before they book
- Booked guests asking for their confirmation again or announcing a late arrival
- In-house guests wanting extra towels, a late check-out or a massage this afternoon
- Meeting planners and couples sending an RFP for a room block, a ballroom or a wedding
- Travel advisors and tour operators asking for a group on behalf of their clients
- Departed guests asking about lost property or a charge they do not recognize
The whole front desk
What an AI receptionist for hotels does around the clock
One number, one website chat and one guest inbox, answered by AI agents that read the same approved pages, so guest communication sounds alike on every channel.
Every line on the first ring
Check-in rush, check-out queue or three in the morning: reservation and front-desk calls are picked up 24/7 by an AI voice in the caller's language, with no hold music and no menu of options to sit through.
Answers from your own pages
Parking, pets, breakfast hours, late checkout, the pool and the shuttle: common questions are answered from your approved knowledge, searched by meaning, and the AI says so when something is not written down.
Spa and dining booked on the spot
With AI Booking, a guest on the phone or in the chat is offered only the treatment times and tables that are really free, and the confirmation leaves before the conversation ends.
Reservation requests, never lost
Dates, room type, number of guests and the callback number are taken down, read back and filed for your reservations team, who confirm the room in your own property management system.
Group inquiries answered in minutes
An RFP or a wedding form sent on Sunday night gets its reply at once with the questions your sales manager needs, and the inquiry waits on Monday morning with everything collected.
Every conversation on the guest's record
Calls, chats, emails and forms land on one guest record with transcripts and summaries; a manager can follow a live call in real time, and the next shift reads what was promised.
A day at the hotel
AI automation for hotel front desk operations, hour by hour
In the hospitality industry, the hours the desk is busiest are the hours guests call, chat and write the most.
Seven in the morning, check-out
While the desk settles folios, callers asking about a late check-out or an airport transfer are answered from your policy pages and their requests reach the right desk.
Eleven, the overflow
Three lines ring during a tour group's departure; every call is picked up at once, so no caller hears a busy signal or a phone ringing out.
Three in the afternoon, arrivals
A guest stuck in traffic writes in the chat; the late arrival is filed for the front desk and the guest is reassured in Spanish.
Six in the evening, spa and terrace
Couples asking for massages and families wanting a table at seven are offered only the free times, and every confirmation goes out by text.
Eleven at night, the planner
A corporate planner fills in the group form after dinner; the instant reply asks about dates, room nights and meeting space, and sales reads it at eight.
Three in the morning, the night audit
The night auditor works undisturbed while the AI takes the calls, and a safety call still rings the manager on duty at once.
Real screens
Inside the virtual receptionist for hotels
Real Zanus AI screens with demo data on them, each framed on the hotel job it does.
Weigh the options
Front desk staff, an answering service or an AI receptionist for hotels and resorts
The calls and messages a hotel receives every day, handled by each choice hoteliers weigh.
| What the guest needs | The front desk between guests | A message-taking answering service | Zanus AI |
|---|---|---|---|
| A call during the check-in rush | Rings out or waits on hold | Answered by an agent reading a script | Answered on the first ring:: from your own pages, in the caller's language |
| A spa time for tomorrow at four | Booked when someone can check the book | A message for the spa in the morning | Booked on the call:: only free times, confirmed by text |
| A group RFP on a Sunday | Read on Monday | Not handled | Answered within minutes:: questions asked, the inquiry filed for sales |
| Which room is a guest in? | Depends on who picks up | Depends on the agent | Declined by your rule:: the caller passed to the front desk |
| What is left after the call | A note if there was time | A short message by email | The whole conversation:: transcript and summary on the guest's record |
Guests and staff
How an AI hotel receptionist shapes the guest experience
Guest expectations start with an answer at the moment of asking; this is what meeting them changes at the hotel.
Response times in seconds
A question typed into the chat at midnight or a group form sent on Sunday gets its reply while the guest is still on the page, so response times no longer depend on the shift.
Guest satisfaction at busy hours
Guest satisfaction should not hang on who is free at the desk: with every line answered at once, the guest in the lobby and the guest on the phone both have someone's full attention.
The same answer on every channel
The approved wording about parking, pets or the airport shuttle is given on the phone, in the chat and by email, so guest experiences match whichever channel a traveler picks.
Nothing typed twice
Calls, chats and emails are already written on the guest's record, so night audit, reservations and sales read one story; that is operational efficiency nobody has to type in.
Guest data in one place
Every request, spa booking and message sits on one guest record in AI CRM; only Managers can export guest data, and each export is logged with the name of who made it.
Beside your hotel systems
Your property management systems and booking engines keep running hotel operations: rooms, rates and folios stay there, and the AI files each reservation request for your team to confirm.
Where people decide
What the hotel front desk automation hands to your people
Good AI tools know where to stop: these four decisions stay with a person at any hour of the day or night.
Safety and emergencies
A fire alarm, a medical problem, a flood in a room or a threatening person: the AI reads your urgent script and transfers to the manager on duty or security straight away.
Money decisions
Refunds, waived cancellation fees, rate matches, folio disputes and compensation are always a manager's call; the AI files each request with the guest's own words attached.
Guest privacy
Whether someone is staying, a room number, who booked a room: your privacy rule keeps all three off every channel, and the caller is passed to the desk.
Contracts and group terms
Attrition, room-block terms, banquet minimums and signed contracts stay with your sales team; the AI collects the details and books a call with the sales manager.
2 minutes
Set up your AI receptionist for hotels in 2 minutes
Lisa reads your website
She reads your rooms, amenities, policies, spa and dining pages and asks who takes which calls, your desks, your hours and the languages your guests speak.
Forward the hotel line
Forward the reservations or main number to your Front Office and the AI answers from the next call, with no porting and no new phone system at the desk.
Tell her the rules
Which calls always go to a person, the privacy rule, the urgent script and the spa hours: say them to Lisa, read the before and after, and apply on your yes.
Read the first week
Run it free for 7 days with no credit card, then read every call, chat and email it answered, with what it booked and what it passed on.
Questions & answers
Frequently asked questions about an AI receptionist for hotels
What is an AI receptionist for hotels?
It is an AI agent that answers a hotel's phone, website chat and email like a trained front desk colleague, at any hour. Zanus AI greets the guest, answers from your approved room, policy and amenity pages, books spa and dining times, takes requests and messages, and transfers to the desk that should decide, writing every conversation onto the guest's record.
How do hotels use AI at the front desk today?
Mostly at the front of the house: answering inbound calls to reservations and the front desk during peak check-in and check-out hours, replying to website chats and emails overnight, booking treatments and restaurant tables, acknowledging group RFPs within minutes, and briefing staff from the hotel's own procedures. Zanus AI does these jobs on phone, chat, email and web forms from one knowledge base.
Is there an AI concierge for hotel guests?
Yes. On your website the AI talks with guests by voice or text in their language, answers about the pool hours, the shuttle or the spa menu from what you wrote, shows the photos and books the treatment or the table. With AI Avatar it greets them with a face and a voice.
Can a caller still reach a person at the front desk?
Yes. Each department, such as the front desk, reservations, the spa or group sales, is set to AI first, people first or AI only, and before a transfer connects the AI tells your colleague who is calling and why, so nobody starts the conversation from zero.
Will the AI confirm that someone is staying at the hotel?
Not with the privacy rule most hotels write first: never confirm whether a named person is a guest and never give out a room number. The AI applies that rule on every channel, declines politely and passes the caller to the front desk, where your own verification decides, so no guest data is read out to a stranger.
What does the AI do when a guest reports an emergency?
It follows the urgent-call script you write for it: tell the caller to contact emergency services, then transfer at once to the manager on duty or security. Fire, smoke, a medical problem, a flooded room or a threatening person is never handled by the AI alone.
Can the AI give refunds or waive a cancellation fee?
No. Refunds, waived fees, folio disputes and rate exceptions stay your managers' decisions. The AI hears the guest out, files the request with the details the guest gave and tells them when to expect an answer, from the reply-time promise you set for that department.
Does the AI take credit card numbers on the phone?
No. A card number is never taken by voice. When a payment is due, for a gift card or the deposit on a group quote, the guest receives a secure payment link by text or email instead, which keeps card details out of every call transcript.
Does it replace our property management system?
No. Your property management system stays the record of rooms, rates and folios, and your booking engine stays where guests reserve rooms. Zanus AI works in front of them: it answers, takes reservation requests for your reservations team, books what is sold by the hour and keeps every conversation on the guest's record.
Which languages does it speak with guests?
40 languages. A caller who starts in Portuguese is answered in Portuguese, a chat typed in Japanese gets Japanese, and an email reply goes back in the language the guest wrote in. The hotel works in multiple languages from the approved answers your team wrote once, in your own language.
What is the difference between an AI receptionist and a chatbot?
A chatbot answers one channel, the website chat, in writing. An AI receptionist for hotels answers the phone as well: Zanus AI picks up every call with an AI voice for each desk, replies in the chat and the guest inbox, and books, files and transfers from the same approved answers.
Will an AI hotel receptionist replace our front desk staff?
No. The AI takes the repeated guest questions and the calls that ring while the lobby is full, so your front desk staff look after the guests standing in front of them. Money, complaints, safety and group contracts stay with your people, and each transfer reaches them with the reason already said.
How much does an AI receptionist for a hotel cost?
Zanus AI is priced per company, never per seat or per room, so the front desk, reservations, sales and the spa share one subscription. You pick the modules you need, the current plans are on the pricing page, and the Front Office is free for 7 days with no credit card.
How long does set-up take for a hotel?
About 2 minutes to start. Lisa reads your website, asks who takes which calls, your desks, your hours and your languages, and you forward the hotel's line to your Front Office with no porting. Spa services, policies and group rules are added the same way, by talking.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.