AI Knowledge for Reminder Calls. The AI knowledge base for reminder calls and their callbacks.
AI Knowledge is the AI knowledge base for reminder calls and the callbacks they bring: your website, documents and rules in one tree, read by the AI on every call. A question nothing in it covers is never guessed; it waits for you to answer once.
TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
The rules
Rules such as never quoting a balance on the phone sit in one table, and two rules that clash are paired so you pick the winner.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Add a rule: never confirm a price on a reminder call.”
Lisa“Rule written under never says, for calls, with its own nightly test question. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Reminder Calls use it
A customer returning a reminder asks whether the clinic has parking; the answer comes from the facts page you approved.
The office adds a rule never to discuss balances on the phone, and every channel follows it after approval.
A caller asks about weekend hours nobody wrote down; the question lands under gaps and is answered once for every channel.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- The start: the first questions, answered typed or by talking
- The company: identity, locations, hours, departments, people, catalog
- The rules: never, always, scripts, procedures, answers and must-ask
- The library: catalog, pages, documents, websites, pictures, videos, software
- Websites: your site read again every day, new pages added
- Auto-Retraining: every conversation reviewed for gaps and lessons
- Quality tests: rule tests, approved answers and picture sets every night
- The company file: export and import everything the AI knows
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI Knowledge does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Chat for your teamAI File CabinetAI Team Training
Answers from your sources
AI grounding for reminder calls: approved answers only
One tree of facts
Hours, locations, departments, policies and the pages of your website sit in one tree the AI reads, in your company's own words.
Never-say rules
What the AI must never say or promise, and what it always says, live in one table with a scope and channels for each rule.
A claim guard
A sentence your knowledge does not support is held back; the AI says it will verify and come back instead of inventing an answer.
Tested every night
Each rule carries a test question with words the answer must and must not contain, run nightly and shown green or red.
What it learns
Knowledge gaps from callbacks, answered once
Read every half hour
New conversations on every channel are read every 30 minutes for gaps, contradictions and lessons, each with its evidence and a proposed fix.
Taught by talking
Say what changed, a new closing hour or a moved clinic, and Lisa writes the proposal in the right branch for you to approve.
Personal data stays out
Nothing personal is ever learned by an automation, and terms you list as never-learn stay out of the knowledge entirely.
AI Knowledge for Reminder Calls, trade by trade
By industryHealthcareHome ServicesRestaurantsHome & Senior CareAuto DealersHospitalityProperty ManagementSports & Live EventsLaw FirmsSoftware & SaaSAerospace & AviationAgriculture
Questions & answers
AI Knowledge for Reminder Calls: questions & answers
Where does the AI get its answers on reminder calls?
From the facts you write into each call order and from your knowledge base: your website, documents, rules and catalog. Nothing comes from the open web, and a sentence your sources do not support is held back.
What does the AI say on a reminder call when it does not know?
It says so in your words. The default line tells the customer the answer needs checking and someone will come back, and the question lands under Q&A and gaps for you to answer once.
Can I stop the AI from mentioning prices or balances on calls?
Yes. Add a never rule, typed or by talking, and choose the channels it applies to. A price that is not in your catalog is kept off every channel, and every rule is tested each night.
Does a new rule go live straight away?
Not before your click. Lisa proposes the rule in the right branch and reads it back, and only APPROVE & DEPLOY puts it live on calls, chats and e-mails.
Does it read my website for changes?
Yes, daily. New pages join with their pictures and videos, a changed page is read again and a page that left the site is retired, so callbacks hear today's hours.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Reminder Calls ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.