Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Home & Senior Care. A knowledge base for home care agencies, approved by you.

AI Knowledge is the knowledge base for home care agencies and senior living communities that every channel answers from: your services, service area, hours, rules and documents in one tree. A question it cannot answer is never guessed; Lisa says she will verify and come back, and you answer it once for the phone, the chat and the mail.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · One tree

One tree

Your identity and facts, the rules the AI follows, the pages it answers from, the pictures it can show and what waits for your review.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise a caregiver's start date on any channel.”

Lisa“A NEVER rule will keep start-date promises off the phone, the chat and the mail, with its own nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Home & Senior Care use it

You add a rule by talking: never describe what care a person needs, and offer the in-home assessment instead.

A family asks the chat about pets in memory care; with no answer written, the question waits under Q&A and gaps for you.

Your website's new respite page is read on the daily scan and joins the answers after the approved questions replay.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

What it holds

A senior living knowledge base in one tree

The company

Locations, hours, holidays, languages, departments and people: the facts every channel says, in your own words.

The rules

What the AI never says, always says, the scripts and the procedures, each with its scope, its channels and its test.

The library

Your pages, documents, pictures and videos, topic by topic, with documents of up to 25 MB each.

Nothing live before your click

Lisa writes the proposal and only your APPROVE & DEPLOY puts it live among the approved answers for home care calls and chats, so a hurried rule is read back before families hear it.

Never guessed

A knowledge base for home health agencies that never guesses

The claim guard

A sentence your knowledge does not support is held back, and the family's question lands under Q&A and gaps.

Answered once

Answer a gap once, typed or by voice, and every channel knows it from then on, after a real search proves it is found.

Tested every night

Every rule replays its test question nightly, green when the answer holds the must words and none of the must-not words.

Questions & answers

Knowledge base questions from home care agencies

Can the AI give medical advice from our knowledge?

It answers only from what you wrote, and a sentence your knowledge does not support is held back. Add a NEVER rule against advice on a person's care, and an always rule that sends emergencies to emergency services, in your own words.

How does the knowledge stay current?

Scan for new content reads your website daily: new pages join with their pictures and videos, a changed page is read again and a removed page is retired. Every rule is tested each night, green or red.

What happens when two rules conflict?

Two rules the AI cannot follow at once are shown side by side with the reason. Edit one, or keep both and say which one wins, so the AI is never left to pick.

Is client information learned by the AI?

No. No automation learns personal data, and any term you put on the never-learn list stays out of the knowledge. Spam and feedback are kept apart from what the AI learns.

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