AI Front Office for Home & Senior Care. The AI receptionist for home care agencies and senior living.
Zanus AI is an AI receptionist for home care agencies, home health and hospice teams and senior living communities that answers families, discharge planners and caregivers by phone, chat, e-mail and web forms, day and night. It books the in-home assessment or the tour and puts any change in a client's condition through to your on-call nurse.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
You talk. Lisa sets it up.
You“Put any call about a client's condition through to tonight's on-call nurse.”
Lisa“Calls about a client's condition will ring the on-call nurse's mobile tonight, and a message is taken if nobody answers. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Home & Senior Care
- Adult children arranging care for a parent, often from another state
- Hospital discharge planners and case managers sending a referral for patient intake
- Families of current clients moving a visit or reporting a late aide
- Caregivers calling off a shift before dawn or asking about their schedule
- Couples comparing assisted living and memory care before a tour
- Physician offices, pharmacies and equipment suppliers with a question for the nurse
What it handles
What an AI receptionist for home care agencies takes off the intake desk
One virtual receptionist for home care answers every door of the agency or community in real time and finishes the routine job before a person is needed.
New family inquiries
The service area is checked by zip code, your levels of care are explained from approved text, and appointment scheduling books the in-home assessment before the family hangs up.
Hospital and physician referrals
A discharge planner's call or referral form is acknowledged right away, the details are written on the record, and your intake nurse is alerted to decide on capacity.
Caregiver call-offs
An aide calling off at five in the morning is heard, the shift and the client are written down, and the message waits for your scheduler on call instead of a tape.
Visit changes and late aides
A family moving Thursday's visit or reporting a late aide gets a care request on the record, and scheduling picks it up with the transcript of the call.
Tours and move-in questions
For senior living, apartments, dining, pets and visiting hours are answered from your pages, and the AI receptionist for senior living communities books tours across multiple communities, each with its own tour hours.
After-hours calls and weekends
Outside business hours, evenings, weekends and holidays get the same answers as a Tuesday morning, with urgent calls put through to the on-call nurse.
A day in home care
The calls that fill a home care agency's day, hour by hour
5:40 AM, a call-off
An aide with a sick child calls off her seven o'clock visit; the call-off is filed with the client's name for the scheduler on call before the office lights are on.
9 AM, the discharge wave
Three hospitals ring within the hour about patients going home; each new patient referral is written down, acknowledged and placed in front of the intake nurse.
Noon, a late aide
A daughter calls because her father's aide has not arrived; a care request opens as urgent for scheduling, with her own words attached to it.
4 PM, the price question
A son asks what twenty hours a week of personal care would come to; the AI drafts it from your rate sheet and the estimate waits for your yes.
8 PM, the out-of-state daughter
After work in another time zone, a daughter books Tuesday's in-home assessment with the nurse who covers her mother's town.
The weekend, a tour
A couple reading the memory-care page on Sunday night asks about visiting hours in the chat and books a tour for the following Saturday.
Real screens
The home care front desk on real Zanus AI screens
The screens carry demo data; each one shows a job the front office does for an agency or a community.
Compared
AI receptionist for home health agencies compared with an answering service and voicemail
| What the agency needs | A person at the intake desk | A traditional answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| Call handling at 7 AM and 7 PM | Covered during office hours | Messages taken by an operator | Played back the next morning | Answered on the first ring: day and night, with no hold queue |
| A new family inquiry | Assessment booked when someone is free | Name and number for a callback | Often never called back | Assessment booked on the call: with the nurse who covers the client's address |
| A referral from a hospital | Written by hand between calls | Relayed as a message | Waits on the tape | Written on the record at once: and your intake nurse is told |
| A caregiver call-off at dawn | Nobody there yet | Passed on when someone is reached | Heard too late | Filed with the shift and the client: for the scheduler on call |
| A question about a client's condition | Passed to the nurse | Relayed by message | Waiting on the tape | Put through to your on-call nurse: with nothing advised by the AI |
| Families who speak another language | Those your staff speak | Depends on the service | Your greeting only | The caller's own language: on the phone, the chat and e-mail |
What goes to a person
Where the AI stops and your nurse or director takes over
No medical advice
The AI never assesses symptoms, adjusts medications or says which level of care a parent needs; it describes what you offer and books the assessment.
Emergencies
A caller describing a fall or trouble breathing hears your instruction to call the local emergency number, then is put through to the on-call nurse.
Coverage and eligibility
Questions about what Medicare, Medicaid, a veterans' program or long-term-care insurance will pay go to your intake or billing desk, with the payer named on the record.
Grief, distress and complaints
An exhausted daughter, a grieving spouse or a complaint about a caregiver is handed to the person your rules name, with the transcript, by day and by night.
Concerns about harm
A report that a client may be neglected or harmed is never handled by the AI; it goes at once to the director or the person your policy names.
Approved answers only
Every answer comes from the information your agency approved; when nothing is written down, the AI says so and offers a person instead of guessing.
Set-up
Set up the agency's AI receptionist in 2 minutes
Lisa reads your website
Give Lisa your address; she reads your service pages, levels of care, service area and community pages, then asks who covers intake and the on-call line.
Forward your main line
Forward the agency or community number to the Front Office and calls are answered from that moment, with no porting and no new phone system.
Tell her your rules
Say what the AI may book, which calls ring the on-call nurse, who takes call-offs and what it must never say; she shows each change before applying it.
Try it free for 7 days
Run it on your own calls, chats and forms for a week with no credit card, and read every conversation it handled before you decide.
Questions & answers
Frequently asked questions about an AI receptionist for home care
What does an AI receptionist for home care agencies do?
The AI receptionist answers every call on the agency line, plus the website chat, the intake inbox and your forms, day and night. It checks the service area, explains your levels of care from approved text, books the in-home assessment or the community tour, files call-offs and visit changes for the right person and puts urgent calls through to the on-call nurse.
How does an AI receptionist work for a home health agency?
You forward your main number to the Front Office. The AI picks up on the first ring in the AI voice you chose, understands what the caller says in plain words, finds the answer in the knowledge you approved and acts on it with a booking, a message, a care request or a transfer. Managers can follow a live call in real time, and every call is saved with its transcript and summary.
Is an AI receptionist worth it for a small home care agency?
For a small agency the missed calls are the evening inquiry, the call-off at dawn and the Saturday referral. An AI virtual assistant for home care agencies answers those after-hours calls at once and books what it can, without adding staff, so the intake team starts the day with families to meet rather than voicemails to return. The free trial shows it on your own calls.
Can an AI receptionist handle a high call volume?
Yes. Home care agency phone answering here has no hold queue and no phone menu, so on a Monday discharge wave or a storm day each caller is answered on the first ring, inside or outside business hours. Call handling follows your rules: what the AI finishes by itself and which calls go to a person right away.
Can AI replace caregivers or the intake nurse?
No. Care is given by people, and AI receptionists give none of it. They take the front-desk work around care: answering, booking, writing down and passing on. Your nurse still assesses, your scheduler still matches caregivers to clients, and your director still decides on every complaint and every new client.
Will the AI give medical advice or say which level of care a parent needs?
No. It never assesses a symptom, never comments on medications and never says which level of care someone needs. It describes the services you offer in your own approved words and books the assessment, where your nurse or care manager makes that decision together with the family.
What happens when a caller reports a fall or another emergency?
The AI says the emergency instruction you wrote, telling the caller to dial the local emergency number, then puts the call through to the on-call nurse under your rules. If she cannot pick up, the caller hears the line you prepared for that hour and a message is taken with the callback number.
Can the AI tell a family whether Medicare or Medicaid will pay for care?
No. It can name the payment types you accept, such as private pay, long-term-care insurance or a veterans' program, from your approved list. Any question about coverage, eligibility or benefits goes to your intake or billing desk, with the payer the family mentioned written on the record.
How are caregiver call-offs handled before the office opens?
An aide who calls off at dawn simply says so. The AI writes down the shift, the client and the reason, files the message for your scheduler on call and can put an urgent call through to her mobile. Finding the replacement caregiver stays with your scheduler and your scheduling system.
Does the front office keep care plans or clinical records?
No. The front-office record holds contacts, conversations, bookings, estimates and care requests. Care plans, visit verification, caregiver schedules, payroll and clinical notes stay in your agency-management or EMR system, which the Front Office does not replace and does not copy.
Can families who speak Spanish or another language call the agency?
Yes. The caller simply speaks and the AI answers in that language, on the phone, in the chat and by e-mail. With routing by language, a Spanish-speaking daughter can reach your Spanish-speaking coordinator first whenever one is on duty, and the AI the rest of the time.
How much does an AI receptionist for a home care agency cost?
It is priced per company, never per seat, so intake, scheduling and the on-call nurse share one subscription instead of the receptionist cost of another hire for nights and weekends. Start with the modules your agency needs today and switch on others when you grow. The current plans are on the pricing page, and the Front Office can be tried free for 7 days with no credit card.
Can we keep the agency phone number families already have?
Yes. Set your existing number to forward to the Front Office, and the AI picks up the next call, with no porting. Families, hospitals and caregivers keep calling the number printed on your brochures and referral sheets, and a new local number is available too if you want one.
How long does it take to set up?
The line is ready in 2 minutes. Lisa reads your website, then asks what you run, whether home care, home health, hospice or a community, your service area, who covers intake and who is on call, and she shows each change before she applies it. Forward the line and the next call is answered.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.