ZANUS FRONT OFFICE FOR HOME HEALTH & SENIOR CARE
Next-generation AI for Home Health & Senior Care. Try it free on your own care organization. No credit card.
Every family answered. Every assessment booked. Your intake desk, open at 8 PM. ZANUS AI Front Office for Home Health & Senior Care is the AI intake desk, scheduler and follow-up desk for home-health and home-care agencies, hospice and senior living communities. It answers the daughter who calls at 8 PM after a hospital discharge meeting — on phone, website chat, email and web forms — explains your levels of care, your service area and the payment types you accept, books the care assessment or the community tour, acknowledges the discharge planner’s referral, takes the caregiver’s call-off and alerts the scheduler on call, and follows up until the family decides. A change in condition, a fall or a distressed caller goes to your on-call nurse or a person; the routine stops landing on one intake coordinator’s mobile phone. Grounded only in the information your organization approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your intake desk and scheduler do today.
The same 31 menus, read through an agency owner’s and an executive director’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more as census grows. No IT project. Comparing options? See the comparison →
Every morning: last night’s family calls, referrals received, assessments and tours booked, caregiver call-offs filed — and which families need a call from a person today.
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AI PhoneAnswers every family call on your menu, in your voices, 24/7 — explains levels of care and service area, books the assessment or tour, takes the call-off, transfers changes in condition to your on-call nurse.
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AI Chat & VoiceWebsite chat and voice that answers “do you serve my mother’s area”, “do you take long-term-care insurance”, hours minimums and what a first visit looks like — and books the assessment in the conversation.
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AI AvatarA lifelike face that greets families on your site, explains how care at home starts or what a day in the community looks like, and hands anxious callers to a person.
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Tours & ExplainersInteractive tours and explainers: how a care assessment works, what respite looks like, a walk through the memory-care wing — narrated by AI, any hour, questions answered from your approved information.
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Inquiries & ReferralsInquiry forms, referral forms from discharge planners and caregiver applications worked in minutes — the family contacted, the referrer told the start-of-care call is booked.
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Client & Family RecordsThe front-office record per client and family: the daughter who calls, the son who pays, the referral source, every call and request in one timeline. Not the care record — the conversation record.
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AI E-mailReferral emails, visit-change requests, invoice questions and “do you have an opening” answered from your approved information; anything about a client’s condition routed to the care team.
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Care EstimatesCare estimates from your real rate sheet — hours-per-week bundles, level-of-care tiers, respite stays — sent as a clean document, accepted with one click, coverage questions to a person.
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Follow-up & Check-insPost-tour and post-assessment follow-up, the family that needed to think, start-of-care reminders, satisfaction check-ins and review requests — on schedule, stopped when a person should call.
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Assessments & ToursAssessments and tours booked with the right coordinator, in the right territory, with travel time — recurring visit schedules and waitlists for openings kept in sync.
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Intake Team TrainingIntake coordinators, schedulers and community sales staff trained on your scripts, payment-type rules and the hard calls — new hires productive in days; a staff-only assistant for caregivers.
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Care & Visit RequestsVisit changes, late or missed-visit reports, caregiver call-offs, invoice questions and complaints filed as tracked requests and routed to the scheduler, the care manager or the director — nights and weekends included.
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Census ForecastInquiry-to-tour, tour-to-move-in and start-of-care likelihood from real conversations — census demand by service line, with the WHY.
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Referral SourcesHospitals, physician offices, rehab facilities, placement agencies and elder-law attorneys mapped as referral sources — who refers, how fast you answered, which one is going quiet.
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Add AI to what you haveConnect the agency-management, community-management and scheduling systems you already run — the AI works, and writes bookings, contacts and requests back.
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ProtectionDaily caps on every AI resource: a bot hammering your inquiry form costs a capped, known amount — families see courtesy.
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What happens to every inquiry — in your care organization
A call at 8:15 PM after a discharge meeting, a website form at midnight, a referral email from a case manager, a caregiver texting a call-off — a daughter, a spouse, a discharge planner, an aide. Day or night, in any of 40 languages.
Levels of care, service area, how care starts, what a tour includes, hours minimums, the payment types you accept — from your approved information only. No source, no claim.
New inquiry or existing client, home care or community, how soon care is needed, which territory, which team — intake, scheduling, billing, on-call nurse — your routing rules applied in the conversation. A change in condition or a distressed caller goes to a person.
Book the assessment or the tour with the right coordinator, acknowledge the referral to both sides, file the visit change or the call-off, alert the scheduler on call, transfer to the on-call nurse with the context whispered in, call back the hang-up.
The tour confirmed, the assessment reminder sent, the family that needed to think called again on day 3, the care estimate left open chased politely, the referrer told the start of care is scheduled, the satisfaction check-in after week one — on schedule, until done.
Every touch on the client’s and the family’s front-office record. Every morning a briefing: what was handled overnight, which referral came in, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Anything about a client’s condition, anything sensitive and anything outside your approved information waits for your care team; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your families
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Mrs. Rivera, this is Comfort Care Home Health: your aide Denise will arrive tomorrow at 8 instead of 9.”
- “Hi Mr. Bell, this is Comfort Care Home Health calling to confirm your nurse visit on Thursday. Is 2 PM still convenient, or shall we move it?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a care organization names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI give care or medical advice, or handle emergencies?
No. It answers only from the information your organization approves — levels of care, service area, how care starts, hours minimums, payment types you accept, policies. It does not say which level of care a person needs, does not assess a change in condition and does not decide what a payer will cover: those go to your intake nurse, care manager or billing desk with the context attached. A fall, chest pain or an unresponsive person triggers your approved emergency instruction, read word for word, and a transfer to your on-call nurse by your rules. A grieving or distressed caller is handed to a person immediately. No source, no claim.
What happens to client and family information?
Your Front Office runs on a private data-processing environment dedicated to your organization; your information never trains public models and is never shared. It holds the front-office record — contacts, preferences, conversations, bookings, requests — not the care record. Organizations whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our agency-management or community-management system?
No. It sits in front of them: the AI answers, books and follows up, then writes bookings, contacts and requests back through Connectors — native calendar sync, webhooks and API. Care plans, visit verification, scheduling and billing stay in your system of record; the phone stops ringing on the intake coordinator’s mobile.
Try it free on your own care organization. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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