Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Home & Senior Care. The email responder for home care agencies and their families.

AI E-mail is an email responder for home care agencies and senior living communities: Lisa reads each message sent to your intake, scheduling and billing addresses, finds the family's record and writes the answer from your approved information. Routine mail gets automated email replies for home care, while anything about a client's health, a complaint or an invoice dispute waits for a person with a draft ready.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Needs you

Email responder for home care agencies: the family mail that needs a person, gathered across every desk, real Zanus AI screen

Needs you

Family and referral mail that needs a decision gathers in one list across intake, care and billing, with Lisa's suggestion beside each one.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Let the referrals desk answer alone; every reply from the care desk waits for a nurse.”

Lisa“Referrals will answer and send on their own; replies from the care desk will wait for a nurse to approve my draft. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Home & Senior Care use it

A case manager e-mails a referral at 6:30 PM; the referrals desk acknowledges it that evening and asks for the expected discharge date.

A son writes that his father needs a ride to a doctor's visit on Thursday; the reply says it reached scheduling, where a coordinator decides.

A daughter writes that her mother seems more confused lately; the reply waits for the care manager's approval, with Lisa's draft ready.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

What it answers

A home care intake inbox read, sorted and answered

One desk per address

Intake, scheduling, billing and admissions each get a desk with its own address and count, so referrals and senior living inquiry email replies never sit behind a newsletter.

Who answers, per desk

Lisa answers and sends, Lisa writes and a person approves, or a person writes; scheduling can run alone while intake waits for a click.

Needs you, and only that

Mail that needs a decision from a person, across every desk and mailbox, gathers in Needs you with Lisa's proposal and a Do it beside it.

Never done by the AI

A request to cancel services or to change an address is never carried out by the AI; the thread goes to a person, with a copy to your escalation inbox.

Moments

Referral email response for home health, even after office hours

The evening referral

A discharge planner's e-mail sent after office hours gets an acknowledgment that evening, and the intake nurse finds the thread on her desk at eight.

A family abroad

A son writing in Portuguese is read to your team in English and answered in your words, with the Portuguese translation beside them.

Away from the desk

Brief me by text at eight sends the morning's waiting intake mail to the director's own mobile while she is out on a home visit.

Questions & answers

Email responder questions from home care agencies

Can an AI answer referral e-mails for a home health agency?

Yes. Set the referrals desk to Lisa answers and sends, and each referral is acknowledged to the sender with the questions intake needs, then waits for your intake nurse. Accepting the client and setting the start of care remain decisions made by a person.

Does the AI reply to e-mails about a client's health?

Not on its own when that desk keeps the default: Lisa writes and a person approves. Mail about a change in condition, medications or a care plan then waits for your nurse or care manager, who edits the draft, sends it or writes her own.

Can families keep writing to our usual intake address?

Yes. Connect the mailbox you already use, with all its folders, or forward a copy and keep your provider as the archive. Replies leave from your own address, with your signature and the agency footer under it.

How long can an e-mail wait before someone is told?

Each desk has its own response time, four hours unless you change it, in working hours or around the clock. A family's mail still unanswered past it shows under Overdue, and the thread can be assigned to a named coordinator, who is told when it lands.

Can a care manager take over a thread from the AI?

Yes. She takes the thread over and Lisa stops writing on it; Release to AI gives it back when the delicate part is done. Every reply stays on the family's record in AI CRM.

Keep exploring