Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Home & Senior Care. Your intake desk calls back from one browser tab.

AI Call Desk gives your intake coordinators and schedulers a work queue and a phone in the browser that calls from your agency number. The queue shows which family to call, why, and from which conversation; the call is transcribed into the client's story as it happens, and two dictated lines afterward schedule the next step.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put weekend inquiries that asked for a person at the top of Monday's call queue.”

Lisa“Done: weekend inquiries that asked for a person now open Monday's queue, oldest first, each with the AI's summary attached.”

Any setting, in any module · applied only on your yes

How Home & Senior Care use it

Monday's queue lists the weekend inquiries that asked for a person, each with the summary of what the family already told the AI.

An intake coordinator working from home calls a discharge planner back from the agency number, not her own mobile.

After the call she dictates two lines about Thursday's assessment and the son attending; the booking and a reminder are proposed.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Home & Senior Care: questions & answers

Can our intake staff call families from a browser with the agency number?

Yes. The browser phone calls from your company number, so families see the agency calling rather than a coordinator's private mobile. Each call is transcribed into the client's story as it happens.

How does the call queue know which families to call?

It is prepared by the front office from the conversations: inquiries that asked for a person, care estimates waiting for an answer, referrals needing a capacity reply. Each entry shows why the call is needed and what was already said.

Can a scheduler use it to cover a caregiver call-off?

Yes. Call-offs filed overnight appear in the queue with the shift and the client, and the scheduler calls available caregivers from the browser, each call logged. Choosing who covers the shift stays with the scheduler.

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