ZANUS FRONT OFFICE FOR HOME & SENIOR CARE — AI PHONE
Every family call answered. From the first ring, 24/7.
The AI answers on your menu, in your chosen voices, in up to 40 languages — the evening a daughter decides, the Sunday a discharge planner needs an answer, the 10 PM caregiver call-off. It explains your levels of care and service area, says which payment types you accept, books the assessment or the tour, files the visit change, and transfers anything about a client’s condition to your on-call nurse with the context whispered in. Hang-ups become call-back lists the AI works itself, not lost families.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
The family calls after the discharge meeting, at 8 PM: answered at once, in their language, on your menu — the assessment booked before they hang up.
An aide calls out for 6 AM: the AI captures shift, client and reason, files it and alerts the scheduler on call — and can call your caregiver list with your open-shift script.
Who called, about which client, booked or transferred, transcript and summary. A daughter who called twice never explains twice; the transfer arrives with the story.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Mrs. Rivera, this is Comfort Care Home Health: your aide Denise will arrive tomorrow at 8 instead of 9.”
- “Hi Mr. Bell, this is Comfort Care Home Health calling to confirm your nurse visit on Thursday. Is 2 PM still convenient, or shall we move it?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the client can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the client is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Do we keep our phone numbers?
Yes. Your existing numbers stay; calls route to the AI first, your intake desk first, or any mix by hour and by line — for example, AI at night and weekends, staff during hours with AI overflow when the queue builds.
What happens with a fall, a change in condition or a distressed caller?
Your rules decide: read your approved emergency instruction word for word and transfer to the on-call nurse with the context whispered in, or hand a grieving or distressed caller to a person on duty immediately. The AI never assesses a condition, never advises on care, and never decides what a payer covers — that goes to your intake nurse or billing desk.
Try it free on your own care organization. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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