Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Home & Senior Care. The home health answering service that books assessments.

AI Phone is a home health answering service that picks up your home care or home health agency line on the first ring, day and night, in the caller's language. It checks the service area, books the in-home assessment during the call, files caregiver call-offs and visit changes for the right person, and puts any change in a client's condition through to your on-call nurse.

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Zanus AI · AI Phone · Today's calls

Home health answering service: the day's calls, who took each one, how long it ran and how it ended, real Zanus AI screen

Today's calls

Every call of the agency's day on one list: who rang, whether the AI or a colleague took it, and how the call ended.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Put any call about a client's condition through to tonight's on-call nurse.”

Lisa“Calls about a client's condition will ring the on-call nurse's mobile tonight, and a message is taken if nobody answers. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Home & Senior Care use it

A son calls on Sunday evening after his mother's discharge; the AI confirms her zip code is served and books Tuesday's assessment.

An aide calls at 5:30 AM to call off her seven o'clock visit; the message is filed with the client's name for the scheduler.

A daughter says her father has fallen; the AI reads your emergency instruction and puts her through to the on-call nurse.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every call

What the home health answering service does on each call

Answered on the first ring

No hold music and no phone menu: the caller says what is needed in plain words, at 3 AM as at 10 AM, and the AI answers from your approved information.

Service area and services

The zip code is checked against the area you serve, and your care services, from non-medical care to skilled nursing, with visit minimums and accepted payment types, are read from your own text.

Assessments booked on the call

With AI Booking added, the AI offers the free times of the intake nurse who covers that address and books the in-home assessment before the caller hangs up.

Messages that reach the right person

A call-off, a visit change or a billing question becomes a message for the right person, with the callback number read back digit by digit.

Routing by reason and language

Intake, scheduling, billing and the on-call nurse each get the calls meant for them, and a Spanish-speaking family can reach your Spanish-speaking coordinator first.

Every call on the record

Each call is saved with its transcript, summary and outcome, and the morning briefing tells the office which calls came in overnight.

Nights and weekends

A senior care answering service for nights, weekends and holidays

Your after-hours rules

Outside office hours choose full AI service, messages only or voicemail; on holidays and closures, callers hear the message you wrote for that day.

The on-call nurse, rung where she is

Urgent calls ring the on-call nurse on her computer, in the phone app on her smartphone or on her mobile number, in the order she chooses.

An honest line when nobody answers

If the nurse cannot pick up, the AI says the words you prepared for that hour, such as calling the local emergency number, and takes a message.

Hospice nights

For home health and hospice teams, your rules can send every call about pain, breathing or a death at home to the on-call nurse, never to a message queue.

Agency moments

Home health care answering service for the calls that pile up

The Monday discharge wave

Hospitals send patients home before the weekend; on Monday morning every case manager's call is answered and each referral is written down for intake.

Flu-season call-offs

When several aides call off before dawn, each message carries the shift and the client, so the scheduler starts covering visits from one list.

The holiday visit

Relatives visiting a parent over the holidays notice a decline and call in the evening; each one gets an answer and the free consultation your agency offers, booked at the parent's home.

Quality of life at home

A daughter calls because her father's quality of life at home has slipped since winter; the AI books the assessment with your nurse and gives no advice of its own.

Compared

An AI answering service for home health compared with operator answering services and voicemail

How voicemail, operator-based home health answering services and a basic AI receptionist handle the calls an agency gets at night, beside AI Phone.

What the agency needs	Voicemail	A live operator service	A basic AI receptionist	AI Phone
Answering at 2 AM	A recorded greeting	An operator reads a script	Answers and takes a message	Answered on the first ring: from your approved information
Booking the assessment	No	Rarely, by message	Sometimes, on a separate tool	Booked during the call: in the covering nurse's calendar
Caregiver call-offs	Heard at opening time	Relayed when someone is reached	A note in an inbox	Filed with shift and client: for the scheduler on call
Urgent clinical calls	Missed until morning	Paged by the operator	Often taken as a message	Put through to the on-call nurse: with an honest line if she cannot pick up
A written record	A recording to replay	A message slip	A short note	Transcript and summary: on the client's front-office record
Languages	Your greeting only	Depends on the operators	Often one language	The caller's language: with routing to a coordinator who speaks it

Set-up

Set up your home health answering service in 2 minutes

Lisa reads your site

She reads your services, service area and levels of care, then asks who handles intake, scheduling and the on-call line.

Forward the agency line

Your current number keeps working: forward it to the Front Office and the AI answers from the next call, with nothing to port.

Departments and on-call

Tell Lisa who takes intake, scheduling and billing, and who is on call each night; she shows the change before and after.

Seven days on real calls

Try it free for 7 days with no credit card and read the report of every call it answered when the week ends.

Questions & answers

Home health answering service questions from agencies

What is a home health answering service?

A service that answers the phone for home health agencies and other care providers when the office cannot: nights, weekends, holidays and the busy hours. AI Phone does it with AI on the first ring, books assessments on the call, files call-offs and visit changes, and sends urgent calls to the on-call nurse.

Can an AI answer a home health agency's phone after hours?

Yes. It can answer calls on the number families already have around the clock, and your hours only decide when a person can be reached. After hours you choose full AI service, messages only or voicemail, and urgent calls still ring the on-call nurse wherever she is.

How is an AI answering service different from operator answering services?

No operators read a script: the AI answers from your approved information, books the assessment in the nurse's calendar during the call and writes every call down with its transcript. When a caller needs a person, it puts them through to your own staff rather than to an outside call center.

Is a senior care answering service worth it for a small agency?

It is worth it when calls go unanswered: the worried daughter in the evening, the referral on a Saturday, the call-off before dawn. AI Phone answers each of them and books or files what it can. Try it free for 7 days and read the report of every call before you decide.

How much does a home health answering service cost?

AI Phone is priced per company, never per seat or per receptionist, so the whole agency shares one subscription. The current price is listed on the pricing page beside the other Front Office modules, and the 7-day free trial needs no credit card.

Can the home health and hospice answering service take calls at night?

Yes, under your rules. For home health and hospice teams, calls about pain, breathing or a death at home can be set to ring the on-call nurse every time, never a message queue, while routine questions get answers from your approved information.

What happens if the on-call nurse does not answer?

The AI says the line you prepared for that hour, such as calling the local emergency number when the situation is urgent, and takes a message with the callback number read back digit by digit. The message is filed for the nurse and on the client's record.

Can Spanish-speaking families reach a coordinator who speaks Spanish?

Yes. The AI answers each caller in their own language and can route calls by language, so a family speaking Spanish reaches your Spanish-speaking intake coordinator first whenever one is on shift, and the AI itself the rest of the time.

Is every call written down?

Yes. Each call the AI answers is saved with its transcript, summary and outcome on the family's record, with nothing extra to buy. New callers are saved as inquiries, and the morning briefing tells the office what came in overnight.

Can we keep our agency number?

Yes. Forward the line you already publish to your Front Office number and the AI answers from the next call, with no porting needed. If you later want the number moved in, Zanus AI handles the port with your carrier.

Does the AI give medical advice on the phone?

No. It never assesses symptoms, never discusses medications and never tells a family which level of care is needed. It reads your emergency instruction when one is described, books the assessment for your nurse and puts anything clinical through to a person.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Home & Senior Care ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.