Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Sports & Live Events. A guest services help desk for every fan request.

AI Tickets is a guest services help desk for venues and clubs: every lost item, refund request or complaint from the phone, the chat, e-mail or a form becomes a support ticket with the whole conversation on it. The AI answers from your knowledge when it is sure enough; the rest waits for your staff. Seat sales stay in your ticketing system.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · One request

Guest services help desk: a support ticket with the whole conversation and the customer identified, real Zanus AI screen

One request

Open a support ticket and the customer, the conversation and the answer in progress sit on one screen, with the history below.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send lost-item requests to guest services, with a promise of one working day.”

Lisa“Guest services department: lost-item requests land there, and the customer is promised an answer within one working day. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Sports & Live Events use it

A parent calls about a jacket left in section 114; the support ticket keeps the seat, the description and the call's transcript.

A fan e-mails a refund request after a postponement; the ticket waits for the box office manager, with the order number the fan gave.

A guest writes that the lift at the accessible entrance was closed; the request is marked High for the operations desk.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Every request

Fan support ticketing for lost items, refunds and complaints

Here, lost and found requests, refund questions and complaints each get a ticket with a department and a reply promise.

One list, every channel

Calls, chats, e-mails and forms open support tickets in one list, each marked with its channel, its priority and its department.

The whole conversation

A call's transcript, a chat turn by turn, or the e-mail as the fan wrote it, with the contact and their earlier requests beside it.

Priority, merge and notes

Normal, High or Urgent on every ticket, two requests about the same lost bag merged into one, and internal notes the fan never sees.

Closes by itself

A ticket the fan has not answered in the days you set closes by itself, and the export lists the answered requests of a month.

Questions & answers

AI Tickets for Sports & Live Events: questions & answers

Is AI Tickets for event tickets?

No. AI Tickets is venue help desk software for support tickets: the requests fans, planners and guests send your staff. Selling, scanning and refunding event tickets stays in your ticketing system; a refund request is filed here for the box office to decide.

Which channels open a support ticket?

Calls, chats, e-mails and web forms, each marked with the channel it came from, plus New ticket for a request a fan made at the window. A second question in the same conversation lands on the ticket it opened.

When does the AI answer by itself?

When its score reaches the threshold you set for the department; below it, the ticket waits in Manual review for a person, with nothing guessed. Each department chooses the AI alone, the AI proposing and a person sending, or a person.

How do fans know when they will hear back?

They are told at the open, from the department's hours, and the confirmation e-mail says it too; the promise is 4 working hours by default. A ticket past the promise is marked and the person holding it is told.

Do your staff's answers teach the AI?

Under your review. After a person answers, the page asks whether the answer is for this fan only or for the knowledge; an answer sent to the knowledge waits in Auto-Retraining, and questions nobody could answer show as knowledge gaps.

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