ZANUS FRONT OFFICE FOR SPORTS & LIVE EVENTS — FAN REQUESTS & CASES

Fan requests that file themselves — event nights and weekends included.

A jacket left in section 114, a barcode that will not scan at 7:05 PM, a refund request the morning after a postponement, a wheelchair-escort request for Saturday, a complaint about the sound, an usher’s incident report: the AI identifies the fan, files the case with everything it needs, routes it to the right team — guest services, box office, accessibility desk, security, manager — and keeps the fan informed until it is closed.

Start free

Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Fan, event, section and seat, order reference, what exactly happened — captured in the conversation, no callback to ask again.

Routed by your rules

Lost items to guest services, barcode problems to the box office, accessibility requests to the access desk, refund exceptions to the manager — with the transcript.

Status updates sent

The fan hears when the jacket turned up, when the replacement ticket was issued, when the accessible seats were confirmed — automatically.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own venue7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A fan with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That fan stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve refunds or decide accessible seating?

Never. It files, routes and informs. Refund and exchange exceptions are the box-office manager’s decision; accessible-seat allocation is the accessibility desk’s; a safety or security incident goes to a person at once. The AI makes sure the request arrives complete and the fan is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own venue. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

Start free

VIEW ALL NEXT❯