AI Assist on calls for Sports & Live Events. The seating policy on screen while your rep talks.
AI Assist on calls whispers on screen while your box-office or group-sales rep is on the phone. When a fan asks about the resale policy, re-entry or an accessible seat, the suggestion appears from your approved knowledge, so a seasonal rep in their first week answers with your policy instead of a guess. The AI never speaks to the fan; your person stays the voice.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“During calls, show reps our refund policy and accessibility routing rules first.”
Lisa“Done: during calls your reps now see the refund policy and the accessibility routing rules first when those topics come up.”
Any setting, in any module · applied only on your yes
How Sports & Live Events use it
A fan asks a new rep whether tickets can be transferred after the deadline; your transfer rule appears on the rep's screen.
A corporate buyer asks what a loge box includes; the group seller sees the package description and the rate-sheet line.
A caller mentions a service animal; the rep sees your service-animal policy and the accessibility desk's routing rule.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Sports & Live Events: questions & answers
Does AI Assist talk to the fan on the call?
No. It never speaks. Suggestions appear only on your rep's screen, drawn from your venue knowledge, and your rep decides what to say to the fan.
Can AI Assist help seasonal box-office staff?
Yes. New and seasonal reps see answers to policy questions as the fan asks them, such as bag rules, transfer deadlines or re-entry, so they do not put the caller on hold to ask a supervisor.
What does AI Assist need to work?
It runs on top of AI Call Desk, the browser phone your box-office reps use. With both switched on, suggestions appear during every call your reps make or take from the desk.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Sports & Live Events ›
Answers & books
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Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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