Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Sports & Live Events. The AI email responder for event venues and clubs.

AI E-mail is an AI email responder for event venues, clubs and promoters that reads the box office, group sales and rentals inboxes and answers from your published policies. Per department you choose: Lisa writes and sends, Lisa writes and a person approves, or a person writes. Replies leave from your own address, in the sender's language.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Who answers

AI email responder for event venues: per department, Lisa sends, Lisa writes for approval or a person writes

Who answers

Decide for each department whether Lisa answers and sends, writes for a person to approve, or leaves the reply to your staff.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Group sales e-mails: Lisa writes the reply, and a person approves it.”

Lisa“Group sales department: I write each reply and it waits in Ready to send for a person's approval. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Sports & Live Events use it

A school asks by e-mail whether buses can drop pupils at gate A; the reply quotes your arrival page and leaves within minutes.

A corporate buyer asks about a suite for twelve guests; Lisa drafts the answer and the premium desk approves it before it goes.

A fan writes angrily about a refused refund; the thread waits in Needs you for the box office manager, with Lisa's proposal beside it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Every inbox

Box office email replies, desk by desk

A desk per department

Box office, rentals, guest services and the group sales inbox each get their own address, color and count of open threads, and every message lands on the right one.

Answers already drafted

For most messages the reply waits in Ready to send; the person at the desk reads it, changes a word if needed and sends it before the next one opens.

Only what needs a person

Needs you gathers the threads waiting for a human decision, such as a refund exception or a complaint after a show, each with a Do it button.

A shared inbox for venues

A manager assigns a thread, a colleague takes it over so Lisa stops writing, and Release to AI hands it back when the season gets busy.

2 minutes

Set up the AI email responder for event venues in 2 minutes

Add your addresses

Add tickets@, groups@ or events@ and the desk each one lands on; your mailbox stays as it is and only new mail arrives here.

Choose who answers

Tell Lisa which departments she answers alone and which wait for a person; she shows each change before and after it is applied.

Set the response time

Say after how long an unanswered fan message counts as overdue, four hours by default, in working hours or around the clock.

Read the week

Run it on your own mail for 7 days, then read every reply Lisa prepared, sent or held for your staff.

Questions & answers

AI E-mail for Sports & Live Events: questions & answers

Can AI answer box office e-mails from fans?

Yes, from what you approved. Questions about doors, parking, bag rules and accessible services are answered from your published pages, and anything without a written answer, such as an exception to the refund policy, goes to the person you named with Lisa's proposal beside it.

Who decides which e-mails the AI sends alone?

You do, one department at a time: Lisa answers and sends, Lisa writes and a person approves, or a person writes. Guest services can run on its own while rental and sponsorship replies wait in Ready to send for your yes.

Can the AI cancel a booking or change details by e-mail?

No. A request to cancel or to change an address is passed to a person, with a copy to your escalation inbox, and the AI does not act on it. After the number of AI replies you set on one thread, it is handed to your team as well.

Do replies come from our own address and in the fan's language?

Yes. Connect your mailbox and email replies for sports clubs and venues leave from your own address and land in its Sent folder. A message in Italian is read to your staff in their language, and their answer goes out with the Italian translation beside it.

What happens to ticketing notifications and newsletters?

Bulk mail leaves the desk and is read once for a real fan writing from a mailing tool, who is pulled back to the desk. For any sender you say keep, quarantine, unsubscribe or block, so the inbox holds fans, planners and partners.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Sports & Live Events ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.