AI Front Office for Sports & Live Events. The AI receptionist for event planners, venues and clubs.
Zanus AI is an AI receptionist for event planners, venues and sports clubs that answers every call on the first ring, books tours and site visits into one book, answers fans from your published policies and puts safety calls through to a person at once. Seat sales, scanning and refunds stay in your ticketing system.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“During events, put any safety or medical call straight through to event control.”
Lisa“Guest services: calls about safety or a medical problem go straight to event control, with your urgent script read first. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Sports & Live Events
- Fans asking about doors, parking, the bag policy and re-entry
- Parents asking about tryouts, camps and this weekend's fixtures
- Planners who want to rent the hall for a gala or a graduation
- Group leaders and companies asking about blocks, suites and hospitality
- Guests requesting accessible seating or an assisted-listening device
- Sponsors, press, promoters and vendors who need the right person
The whole front desk
What an AI receptionist for event venues does before, during and after an event
One number, answered by AI departments for the box office, group sales, rentals and guest services, from what your venue or club has written down.
Answers every line at once
On a match morning or a sale day, every call is picked up on the first ring, in the caller's language, with no hold queue and no menu of options to wait through.
Books tours and visits
With AI Booking, suite tours, stadium tours and site visits for rentals go into free slots only, with the guest verified and the confirmation sent before the call ends.
Answers from your policies
Doors, parking, the bag policy, re-entry and accessible services are answered from what you approved; a question with no written answer goes to a person instead of a guess.
Routes by reason
Group sales, premium, rentals, sponsorship and guest services each get the callers meant for them, and the colleague hears who is calling and why before the call connects.
Keeps every request
Lost items, refund requests and complaints become support tickets with the whole conversation on them, so guest services answers the fan without asking for the story twice.
Writes every call down
Each call keeps its transcript and summary on the caller's record, missed calls wait for a call back, and the morning briefing tells the box office what came in overnight.
Around an event
A virtual receptionist for event planners, from the on-sale to the morning after
Sale day, nine o'clock
Phones ring together as a show goes on sale; each caller hears where to buy on your ticketing page, and group or premium callers reach the right desk.
The week before
A school asks about bus drop-off and a gala planner wants a site visit; the drop-off answer comes from your page and the visit lands in a free slot.
Two hours before doors
Callers ask about the clear-bag rule, the closest lot and will-call hours, and every answer comes from the policy page your team approved.
The weather call
Your operations lead tells Lisa the match moves to Sunday and approves the change; the phone, the chat and e-mail give the same news from the next contact.
During the event
A fan reports a medical problem in a stand; your urgent-call script is read and the call goes straight to the control room you named.
The morning after
A parent rings about a jacket left in the stands; the request becomes a support ticket for guest services with the seat and the description taken.
Real screens
Inside the AI receptionist for sports clubs and venues
Real Zanus AI screens with demo data on them, each framed on what a venue, a club or an organizer uses it for.
Weigh the options
A person at the box office, an answering service or an AI receptionist for event organizers
The same calls, handled by each choice a venue, a club or a promoter weighs today.
| What the call needs | A person at the box office | A message-taking answering service | Zanus AI |
|---|---|---|---|
| Six calls on sale morning | One answered, five ringing out | Callers placed on hold | All picked up together:: no busy signal and no hold queue |
| The bag-policy question | Answered when someone is free | A script the agent may not have | Your published rule:: the same answer on the phone, in the chat and by e-mail |
| A planner who wants a site visit | A callback when sales returns | A message for Monday | Booked on the call:: a free slot, the planner verified, the confirmation sent |
| A safety or medical call | Depends on who picks up | Passed on as a message | Put through at once:: your script read, then the control room you named |
| What is left afterwards | A note, if anyone wrote one | A short summary by e-mail | The whole call:: transcript and summary on the caller's record |
Where people decide
What the AI receptionist hands to your staff
Safety, security and medical calls
Anything about an injury, a threat, a lost child or a suspicious item goes to the people you named, after your written script.
Refunds, exchanges and disputes
The AI reads your published policy and files the request; postponement refunds, exceptions and payment disputes stay with the box office manager.
Accessibility requests
Requests for companion seating, an escort or an assisted-listening device are captured and routed to your access desk, which decides how each need is met.
Contracts, sponsors and press
Rental terms, sponsorship talks, artist and media requests go to the named person with the details taken; the AI does not negotiate or comment on a lineup or a roster.
Prices and availability
Prices are read only from the rate sheet you published, seat availability is never promised, and fans are pointed to your ticketing page to buy.
What callers are told
Asked whether it is a person, the AI says it is an AI, and any caller can ask for a member of staff at any moment of the call.
2 minutes
Set up your AI receptionist for event planners in 2 minutes
Forward the line
Forward your box office or club number to the Front Office and the AI answers from the next call, with no porting and no new phone system.
Let Lisa read your site
Lisa reads your event pages, policies and plan-your-visit guide, then asks who takes group sales, rentals, lost items and urgent calls.
Set your tours and spaces
In AI Booking, tell Lisa which tours, visits and spaces can be booked, for how long, and on which days the venue is closed to them.
Hear it, then decide
Call your own number, ask about parking and book a test tour, then read the report of every call when the 7-day trial ends.
Questions & answers
Questions about an AI receptionist for event planners, venues and clubs
What is an AI receptionist for event planners and venues?
It is software that answers an event business's phone like a trained front desk, 24/7, so missed calls stop costing you planners. Zanus AI greets the caller, answers doors, parking and policy questions from what you published, books tours and site visits with AI Booking, takes messages and puts the right colleague through, writing every call onto the caller's record.
How can AI be used in event management?
At the front of the house, where calls, chats, e-mails and forms pile up before every match or show. Zanus AI answers those conversations from your own pages, books tours and visits, files lost-item and refund requests for your staff and keeps every fan, planner and sponsor on one record. Running the event itself stays with your team.
Is AI going to take over event planning?
No. Event planning is judgment, relationships and logistics, and those stay with people. What the AI takes over is the repetitive front desk: the hundredth question about parking, the inquiry that arrives at midnight, the tour that needs a slot and the message that must reach the right person before the weekend.
Can an AI receptionist handle the calls before a big match or a sold-out show?
Yes. AI Phone picks up every line on the first ring, so callers hear your greeting instead of a busy signal when several ring at once. It answers from your published information, tells fans where to buy on your ticketing provider's page, and puts group, premium and rental callers through to the right desk.
What does the AI do with a safety or medical call?
It hands the call to a person. Your written script for urgent calls is read first, then the call goes straight to the control room or duty manager you named, who hears who is calling and why before it connects. An injury, a threat or a lost child is set to reach your people, not to be handled by the AI.
Does the AI sell or scan event tickets?
No. Seat sales, barcodes, scanning and refunds stay in your ticketing system. Zanus AI answers the questions around them from your pages, points fans to the page where they buy, and keeps their requests as support tickets your staff follow from the first contact to the answer.
Can the AI approve refunds or exchanges?
No. It reads your published refund and exchange policy, files the request as a support ticket with the order number the fan gave and the reason, and your box office decides. Postponements, exceptions and resale questions stay a person's call, and the fan hears the outcome from your staff.
How much does an AI receptionist cost for a venue or a club?
Zanus AI is priced per company, never per seat, so the box office, group sales and guest services share one subscription. You pick the modules your venue or club needs and add others later; the plans are on the pricing page, and 7 days on your own line need no credit card.
Can it answer visiting fans in other languages?
Yes, 40 of them. A visiting supporter who calls in Portuguese or a festival-goer who writes in German is answered in that language, from the same policies your staff wrote once in English, on the phone, in the chat and by e-mail.
Can we keep our box office number?
Yes. Forward the number printed on your website and posters to the Front Office and the AI answers from the next call, with no porting. Each department, such as group sales or the accessibility desk, can ring your people first and let the AI pick up when nobody can.
How long does it take to set up?
The line takes 2 minutes: once your number is forwarded, the AI picks up the very next call. Lisa then reads your event pages and policies and asks a few questions by talking: who takes group sales, who handles rentals and lost items, and what fans hear on match days.
What does the free trial include?
The whole Front Office runs free on your own line and website for 7 days, with no credit card. The tour confirmations and family announcements AI Auto-Call places start with your first paid plan, from your AI Phone number.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.