ZANUS FRONT OFFICE FOR SPORTS, EVENTS & LIVE ENTERTAINMENT
Next-generation AI for Sports, Events & Live Entertainment. Try it free on your own venue. No credit card.
Every fan call answered. Every seat sold. Your box office, finally off the phone before doors. ZANUS AI Front Office for Sports, Events & Live Entertainment is the AI fan-services desk, group and premium sales desk and renewal desk for clubs, arenas, theaters, festivals and promoters. It answers fans on phone, website chat, email and web forms — doors, bag policy, parking, will-call, ticket transfers, accessible seating, tonight’s event status from your approved statement — works group, suite and hospitality inquiries into proposals from your rate sheet, books the suite tour, runs season-ticket renewals by segment, files lost & found and refund requests as cases, and routes sponsorship inquiries to your partnerships team. Safety concerns and refund exceptions go to a person. Grounded only in the information your venue approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your box office and guest-services desk do today.
The same 31 menus, read through a ticketing manager’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when the season grows. No IT project between you and the next on-sale. Comparing options? See the comparison →
Every morning: last night’s fan calls, group inquiries, renewals confirmed and cases filed — and which fans, group leaders and season-ticket holders need a call today.
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AI PhoneAnswers every fan call on your menu, in your voices, 24/7 — doors, will-call, transfers, accessible seating, group requests taken; safety concerns transferred to a person at once.
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AI Chat & VoiceWebsite and app chat that answers “can I bring a bag”, parking, set times and re-entry from your approved pages — and books the suite tour in the conversation.
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AI AvatarA lifelike face that greets fans on your site, walks a first-time visitor through event day and presents your premium spaces — in 40 languages.
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Visit & Suite ExplainersInteractive explainers: plan your visit, the festival guide, the virtual suite and hospitality presentation — narrated by AI, interrupted with questions, any hour.
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Group & Premium LeadsGroup, suite, hospitality and venue-rental inquiries worked in minutes — from form to proposal to booked tour, while the buyer is still interested.
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Fan RecordsThe fan record: every call, chat, form, proposal and renewal conversation in one timeline — next to your ticketing system, not instead of it.
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AI E-mailTicket-office and guest-services inboxes answered from your approved information — transfers, will-call, policies; refunds, disputes and incidents routed to a person with a draft ready.
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Group & Suite ProposalsGroup blocks, suites, loge boxes, hospitality packages and venue rentals proposed from your approved rate sheet — sent as a clean document, accepted with one click.
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Renewals & Follow-upRenewal reminders by segment, payment-plan nudges, know-before-you-go the day before, post-event thank-you and win-back of lapsed holders — stopped the moment a person should call.
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Tours & AppointmentsSuite tours, site visits, box-office appointments and accessibility consultations booked in the conversation — right salesperson, right day, calendars synced.
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Box-Office TrainingBox-office, guest-services and event-day staff trained on your policies, seating map and scripts — seasonal hires ready before the first home date.
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Fan Requests & CasesLost & found, barcode problems, refund and exchange requests, accessibility requests and complaints filed as tracked cases and routed — event nights and weekends included.
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Renewal ForecastRenewal probability per season-ticket holder, group-proposal acceptance and event-day contact volume from real conversations — with the WHY.
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Accounts & SponsorsGroup leaders, corporate accounts, sponsors, promoters and event renters mapped as organizations — who buys, who renews, which account is going quiet before the season ends.
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Add AI to what you haveConnect the ticketing, CRM and venue-management systems you already use — the AI works the conversation, and writes it back.
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ProtectionDaily caps on every AI resource: an on-sale bot hammering your chat costs a capped, known amount — fans see courtesy.
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What happens to every inquiry — in your venue
A call at 6:10 PM as doors approach, a chat on the venue site, an email to the ticket office, a group form — a fan, a season-ticket holder, a group leader, a corporate buyer, a guest with an accessibility need. Day or night, in any of 40 languages.
Doors, bag policy, parking and transit, will-call, transfer instructions, re-entry, age limits, tonight’s event status — from your approved information only. No source, no claim.
Single-event buyer or season-ticket holder, group or suite inquiry, accessibility request, lost item, refund question, sponsorship inquiry — your routing rules applied in the conversation. Safety and security concerns go to a person immediately.
Book the suite tour, send the group proposal from your rate sheet, file the accessibility request or the lost-item case, transfer to guest services with the context whispered in, call back the fan who hung up in the on-sale queue.
Know-before-you-go the day before, the renewal reminder before the deadline, the payment-plan nudge, the group proposal left unopened, the post-event thank-you and feedback request, the lapsed holder — on schedule, until done.
Every touch on the fan’s front-office record, synced to your ticketing system. Every morning a briefing: what was handled overnight, which renewals are at risk, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Safety and security concerns, refund and exchange exceptions, resale and fraud disputes and anything outside your approved information wait for your staff; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your fans
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Jake, this is Riverfront Arena: your tickets for Saturday are in your account, and doors open at 6.”
- “Hi Olivia, this is Riverfront Arena: your season seats are up for renewal. Would you like to keep the same seats, or hear about the options?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a venue names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
What happens when a fan reports a safety or security concern?
It goes to a person at once. The AI reads only your approved emergency instruction and transfers the call to venue security, event control or the number your protocol names, with the context whispered in; on chat and email it hands over immediately and files the report. The same rule covers medical situations, a lost child and anything involving a minor on site. The AI never handles the incident itself — and it never decides a refund or an exchange outside your published policy: it states the policy, files the case complete and hands the decision to your box-office manager.
What happens to fan and ticket-holder information?
Your Front Office runs on a private data-processing environment dedicated to your organization; fan information never trains public models and is never shared. Payment runs through payable links and your ticketing system, not through the conversation. Organizations whose requirements call for an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our ticketing system?
No. Your ticketing system stays the record of seats, barcodes and payments. The AI sits in front of it: answers the fan, works the group inquiry, books the tour, runs the renewal sequence and files the request, then writes the result back through Connectors — native calendar sync, webhooks and API. Your system of record stays; the fan-services desk stops answering the same forty questions before doors.
Try it free on your own venue. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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