ZANUS FRONT OFFICE FOR TRANSPORTATION — PASSENGER CASES

Passenger requests that file themselves — nights and weekends included.

A refund request at 11 PM after a cancelled departure, a bag left on the last coach, a damaged wheelchair reported at arrival, a complaint about a driver, an assistance request for Friday’s departure, a rental toll dispute: the AI identifies the passenger, files the case with everything it needs, routes it to the right team — refunds, lost & found, station or terminal, safety, billing, manager — and keeps the passenger informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Booking reference, travel date, route, seat or vehicle, item description, receipt, what exactly is asked — captured in the conversation, no callback to ask again.

Routed by your rules

Refunds to the refunds desk, items to lost & found at the right depot, assistance to the station, safety to your line at once, complaints to the manager — transcript attached.

Status updates sent

The passenger hears when the item was matched, when the refund was decided, when the assistance is confirmed — automatically.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own operation7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A passenger with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That passenger stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve refunds or compensation?

Never. It files, routes and informs. Eligibility, amounts and exceptions are a person’s decision under your policy; the AI makes sure the request arrives complete and the passenger is not left wondering. Anything that sounds like a safety incident is transferred immediately, not filed and forgotten.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own operation. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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