AI Tickets for Passenger Transportation. Help desk for transportation companies, every case filed whole
AI Tickets is a help desk for transportation companies: every lost item, complaint, refund request or accessibility question that arrives by phone, chat, e-mail or form becomes a ticket with the whole conversation on it. The AI answers from your knowledge when it is sure enough; below your threshold, the ticket waits for a person.
TRY AI TICKETS FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
One ticket
Open a ticket and the passenger, the conversation turn by turn and the answer in progress sit on one screen, with nothing to search.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Promise an answer on lost item cases within one working day.”
Lisa“Lost property tickets now promise an answer within 1 working day, told at the open and in the confirmation e-mail. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Passenger Transportation use it
A rider calls about a phone left on the evening coach; the ticket opens with the call transcript and Listen for the recording.
Refund requests go to the billing department, where a person reads Lisa's draft and sends every answer.
A complaint about a late pickup is marked High and handed to the customer care lead with one selector.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Passenger cases
Passenger complaint handling and lost and found case tracking
Lost items
The item, the trip and the time the rider gave sit on the ticket with the call or the chat, ready for your team to search.
Complaints
A late pickup or a rude remark is filed with the whole conversation, the priority you set and the person who holds it.
Refund requests
Each request reaches the department you choose, and only the people you allow answer it, signing as the department or themselves.
Accessibility requests
A wheelchair space or boarding help asked for by phone or chat becomes a ticket your team confirms with the rider.
Set-up
Customer service ticketing for limo companies in 2 minutes
Your channels
AI Phone, AI Webchat, AI E-mail or AI Web Forms: each one you use opens passenger tickets in the same list.
Your knowledge
Your website, timetables and terms: the AI answers tickets only from what you gave it, never from a guess.
Your rules
Who answers per department, how sure the AI must be before it sends, the promise and the signature.
A free week of cases
Open the Front Office for 7 free days with no credit card and read every passenger ticket it filed.
Questions & answers
Questions about a help desk for transportation companies
What does a help desk do for a transportation company?
It keeps every passenger case in one list, so nothing is lost between the phone, the chat and the inbox. AI Tickets opens a ticket from each channel with the whole conversation, identifies the rider, answers what your knowledge covers and holds the rest for the right person.
Can the AI handle lost and found reports?
Yes, as lost and found case tracking for bus companies and coach lines. The AI takes the report and opens the ticket: the item, the trip, the time and how to reach the rider, with the transcript or the chat attached. Your team searches and answers; the AI never tells a rider an item was found.
Does the AI decide refunds or compensation?
Not unless you let it. Per department you choose who answers refund request tickets for transit riders; set billing to a person, and every refund answer is written or approved and sent by your team, with the AI only proposing a draft from the conversation.
What about safety or medical calls?
The AI gives no safety or medical instructions. A caller reporting an incident is transferred to the person or number you set, and the conversation is kept on the ticket for your team to follow up.
How do riders know when to expect an answer?
The AI tells them at the open, from the department's hours and your promise, 4 working hours by default, and the confirmation e-mail says it too. Any case that runs over the promise is flagged in the list, and whoever holds it gets a notice.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Passenger Transportation ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.