AI Assist on calls for Passenger Transportation. Fare rules on the agent's screen during the call.
AI Assist on calls shows your agents suggestions from your knowledge while they talk to a passenger: the change-fee rule for that fare, the published options on a disruption day, the steps for a damaged wheelchair, the lost-and-found process for a ferry. It never speaks to the passenger; your agent stays the voice and the decision maker.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show agents the fare rules and disruption options while they are on calls.”
Lisa“Done: agents now see suggestions from your fare rules and published disruption options on screen during calls.”
Any setting, in any module · applied only on your yes
How Passenger Transportation use it
A new agent on a name-correction call sees your fare rule for name changes appear on screen as the passenger explains.
During a disruption, an agent gets the published rebooking options suggested while a stranded family asks what to do next.
A passenger reports a damaged wheelchair at arrival; the agent sees the steps of your mobility-aid procedure while listening.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Passenger Transportation: questions & answers
Can AI help customer service agents at a carrier during live calls?
Yes. AI Assist on calls shows suggestions from your knowledge on the agent's screen while the call runs. It never speaks to the passenger, so your agent remains the voice of your operation.
Will the on-screen suggestions include compensation amounts?
Only what your published policy says. The AI suggests the written rule; the decision on eligibility or an exception stays with your agent or supervisor.
Does AI Assist need other modules to run?
Yes. It runs on top of AI Call Desk, which gives your agents the browser phone and the work queue the suggestions appear beside.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Passenger Transportation ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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