Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Passenger Transportation. An AI email responder for transportation companies, desk by desk

AI E-mail is an AI email responder for transportation companies: Lisa reads every mail to reservations@, charters@ or info@, finds the passenger, sorts it to the right desk and drafts the answer from your own terms. You decide per desk whether she sends it herself or a person approves it first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Needs you

AI email responder for transportation companies: mails needing a person across desks, each with a proposal, real screen

Needs you

One list gathers the passenger mails that need a person, such as a refund or a complaint, each with Lisa's suggestion and a Do it button.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Answer receipt and timetable mails yourself; hold complaints for the customer desk.”

Lisa“Receipt and timetable mails now go out on their own; complaints wait in Needs you with a draft. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Passenger Transportation use it

A passenger asks for a receipt for last Tuesday's airport transfer; the reply with the steps leaves under your rule.

A complaint about a late pickup lands in Needs you with Lisa's summary, waiting for a person to answer.

A university's request for a campus shuttle proposal opens a case in the Proposal Studio, with the mail kept on the desk.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

The inbox

Customer service email for transportation companies, sorted by desk

One desk per department

Reservations, charters, lost property and billing each get their own address, colour and count of open conversations.

The answer already written

For most mails the answer waits in Ready to send; your agent reads it, changes a word if needed and sends, and the next one opens.

Only what needs a person

Complaints, refund requests and anything unclear gather in Needs you, each with Lisa's proposal and a Do it button beside it.

Bulk mail out of the way

Supplier newsletters and booking-site notifications leave the desk, read once for a passenger in disguise, who is pulled back to the desk.

Set-up

Email automation for limo companies in 2 minutes

Add your addresses

Add reservations@, charters@ or info@ and the desk each one lands on; your existing mailbox stays as it is.

Choose who answers

Say which desks Lisa may answer on her own and which hold her drafts for a person; she shows each change first.

Set the response time

Pick how long a passenger mail may wait before it counts as overdue, per desk, in working hours or around the clock.

Read a week of answers

Run it on your own mail for 7 days with no credit card and read every answer Lisa prepared, sent or held for you.

Questions & answers

Questions about an AI email responder for transportation companies

Can an AI answer a transportation company's customer e-mails?

Yes. Lisa reads each mail, attaches it to the passenger or the account, and writes the answer from your timetables, terms and approved answers, in the sender's language. Each desk decides whether she sends or a person approves first, so automated email replies for shuttle companies go out only where you allow them.

Will the AI cancel a ride or change a pickup address by mail?

No. A request to cancel or to change an address is a hard guard: the thread goes to Needs human with a copy to your escalation inbox, and a person decides and acts.

Can several agents share the reservations inbox?

Yes, it works as a shared inbox for charter bus companies: every address riders write to lands on a desk, managers assign threads, an agent takes one over so Lisa stops writing on it, and Overdue shows any passenger mail left unanswered past the desk's response time.

Does it read our own mailboxes too?

Only the folders you allow. Each person connects a mailbox or forwards a copy; Lisa reads and proposes in the Inbox by default, any other folder is read or never as you choose, and every read she made is listed.

Can the reply go out in the passenger's language?

Yes. Lisa writes the reply in the language the passenger used, and your agent can write in their own language and press Also in to add the translation beside the text.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Passenger Transportation ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.