Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Passenger Transportation. Customer-desk agents on a browser phone with a queue.

AI Call Desk gives your customer-desk agents a work queue and a phone in the browser that calls from your company number. The queue lists who to call and why: the compensation claim that needs a person, the accessibility request for tomorrow's departure, the organizer waiting for a decision. Calls are transcribed into the passenger's story, and two dictated lines schedule the next step.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every accessibility request for the next 48 hours at the top of the queue.”

Lisa“Done: accessibility requests for travel in the next 48 hours now sit at the top of the agents' queue.”

Any setting, in any module · applied only on your yes

How Passenger Transportation use it

After an overnight delay, agents open the queue and call passengers whose refund requests need a decision, transcripts in front of them.

A station agent calls a passenger from the browser, from the company number, about tomorrow's boarding assistance.

After a call with a group organizer, the agent dictates two lines and the follow-up is scheduled for Thursday.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Passenger Transportation: questions & answers

Can customer-desk agents call passengers from the browser?

Yes. AI Call Desk is a phone in the browser that calls from your company number, and each call is transcribed into the passenger's record as it happens, so wrap-up notes are not needed.

Who decides what goes into the agents' call queue?

The Front Office prepares it from its own conversations, with the reason and the source call, chat or form for each item. Your rules decide which passenger requests need a person.

Can agents get suggestions while they talk to a passenger?

Yes, when AI Assist on calls is added on top: suggestions from your knowledge appear on the agent's screen while the passenger stays on the line with your person.

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