ZANUS FRONT OFFICE FOR PASSENGER TRANSPORTATION
Next-generation AI for Passenger Transportation & Mobility. Try it free on your own operation. No credit card.
Every passenger answered. Every request filed. Even on disruption day. ZANUS AI Front Office for Passenger Transportation is the AI passenger desk, reservations line and follow-up desk for airlines and regional carriers, rail and coach operators, transit agencies, ferry operators, airports, car-rental and shuttle services. It answers passengers on phone, website chat, email and web forms — schedules, routes, fare rules, baggage, accessibility — states disruption status exactly as you published it, captures booking changes and executes them where you authorize, files refund requests, lost & found reports and complaints complete, quotes groups and charters from your rate card and follows up until the organizer decides. Safety goes to your line immediately; refund exceptions and compensation go to a person. Grounded only in the information your operation publishes: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your passenger desk does today.
The same 31 menus, read through a passenger-experience director’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when the network grows. No IT project. Comparing options? See the comparison →
Every morning: last night’s calls, changes captured, lost & found reports, refund requests filed — and which passengers and corporate accounts need a person today.
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AI PhoneAnswers every passenger call on your menu, 24/7, in 40 languages — schedules, fare rules, published disruption status, changes captured, hang-ups called back, safety transferred at once.
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AI Chat & VoiceWebsite chat and voice that answers “can I change this fare”, “how many bags”, “is step-free access available” — and books the pickup or the charter consultation in the conversation.
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AI AvatarA lifelike face that greets travelers on your site in their language, explains how to book assistance or a group trip, and hands over to your desk with one tap.
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Journey ExplainersInteractive explainers: how fare zones work, how to request boarding assistance, what a charter includes, how the rental pickup works — narrated by AI, any hour.
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Requests & FormsGroup and charter quote requests, lost & found reports, accessibility requests and feedback forms worked in minutes — from form to filed case or sent quote.
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Passenger RecordsThe front-office passenger record: every call, chat, form and request in one timeline — traveler, companions, organizer, corporate account. Not your reservation system — the conversation record.
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AI E-mailRefund requests, receipts, lost-item threads, schedule questions and group inquiries answered from your published information; compensation claims routed to the right desk.
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Group & Charter QuotesGroup, charter, shuttle-contract and corporate rental quotes from your rate card — sent as a clean document, accepted with one click, chased until answered.
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Trip Updates & Follow-upPre-trip information, pickup reminders, post-trip follow-up, charter quote chase and reactivation of quiet corporate accounts — on schedule, stopped when a person should call.
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Reservations & PickupsCharter consultations, shuttle and chauffeur pickups, rental pickup and return windows, assistance appointments booked in the conversation — calendars synced.
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Passenger-Desk TrainingPassenger-desk agents, station staff and drivers trained on your fare rules, disruption scripts and assistance procedures — new hires productive in days.
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Passenger CasesRefund and compensation requests, lost & found, damaged baggage, complaints and accessibility requests filed as tracked cases and routed to the right team — decisions stay with people.
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Demand ForecastCharter and group demand, inquiry volume by day, cancellation risk and quote conversion from real conversations — with the WHY.
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Corporate & GroupsCorporate travel accounts, schools, event organizers, partner agencies and hotels mapped as organizations — who books, who decides, which account is going quiet before the contract ends.
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Add AI to what you haveConnect the reservation, ticketing, rental-fleet and dispatch systems you already run — the AI works, and writes it back.
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ProtectionDaily caps on every AI resource: a script hammering your chat on a storm night costs a capped, known amount — passengers see courtesy.
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What happens to every inquiry — in your operation
A call at 4:40 AM about a pickup, a chat during a delay, an email with a refund request, a group quote form — a passenger, a parent, an organizer, a corporate travel manager. Day or night, in any of 40 languages.
Schedules, routes, fare rules, baggage, accessibility, where to go, what the service alert says — from your published information only. No source, no claim; nothing predicted.
Existing reservation or new trip, which route or vehicle class, a change or a complaint, how urgent — your routing rules applied in the conversation. Anything that sounds like a safety incident goes to your line at once.
Capture the change and execute it where you authorize, book the pickup or the charter consultation, quote the group from the rate card, file the refund or lost & found request complete, transfer the compensation question with the context whispered in, call back the hang-up.
Pre-trip information, the pickup reminder, the lost-item status, the charter quote left unanswered, the post-trip thank-you and review request, the corporate account gone quiet — on schedule, until done.
Every touch on the passenger’s front-office record. Every morning a briefing: what was handled overnight, which requests wait for a decision, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Safety incidents, refund exceptions, compensation decisions and anything outside your published information wait for your staff; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your passengers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Paula, this is Metro Coach Lines: your bus tomorrow departs at 7:15, boarding at gate 4.”
- “Hi Ahmed, this is CityRide Paratransit calling to confirm your ride Thursday at 9 AM. Is the pickup address still the same?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a operation names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI decide refunds, compensation or what to do on a disruption day?
No. It states disruption status exactly as your operation published it and explains the options you published; it never predicts times or invents alternatives. It explains fare rules and compensation policy as written, files the request complete — ticket number, travel date, route, receipt — and routes it. Eligibility, amounts and exceptions are decided by your people. Anything that sounds like a safety, medical or security incident is transferred to your proper line immediately, with your approved instruction read word for word.
What happens to passenger information?
Your Front Office runs on a private data-processing environment dedicated to your operation; passenger information never trains public models and is never shared. Operators whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our reservation, ticketing or rental system?
No. It sits in front of them: the AI answers, captures the change, books, quotes and follows up, then writes the result back through Connectors — native calendar sync, webhooks and API. Changes are executed in your reservation or rental system only where you authorize it; otherwise they are routed to your desk with the context attached. Your system of record stays; the queue at the desk gets shorter.
Try it free on your own operation. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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