AI Front Office for Passenger Transportation. An AI receptionist for passenger transportation, day and night
Zanus AI is an AI receptionist for passenger transportation that answers riders, renters and group organizers by phone, website chat, e-mail and web forms, around the clock and in their language. It books pickups and charter calls, files lost-item and refund cases, and puts accident or safety calls straight through to your duty supervisor.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“Accident and injury calls go straight to the duty supervisor, day or night.”
Lisa“Accident and injury calls now ring the duty supervisor first, with who is calling and why announced. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Passenger Transportation
- Riders checking a departure time, a pickup point or the luggage rule
- Travelers moving an airport pickup after their flight changed
- Passengers asking for wheelchair or boarding help on a set date
- People who left a phone or a bag on the coach, train or ferry
- Schools, sports clubs and wedding planners pricing a charter
- Renters and corporate travel managers booking cars, vans and shuttles
The front desk
What an AI receptionist for passenger transportation answers
One front office answers the reservation line, the website chat, the inbox and the booking forms from the same approved information.
Calls on the first ring
AI Phone answers your reservation number on the first ring, day and night, with an AI voice for each desk, and its call routing sends each caller by reason and language to reservations, charters, lost property or the colleague named.
Rides booked into one book
AI Booking brings appointment scheduling to rides: your cars and vans are counted as units, only their free slots are offered, the passenger is verified and the confirmation goes out before the caller hangs up or the chat closes.
Website questions by text or voice
AI Webchat answers the frequently asked questions about timetables, luggage and pickup points from your own pages, by text or by AI voice, opens the page it is talking about and books the ride inside the conversation.
Charter forms answered at once
AI Web Forms replies the moment a charter or group request arrives, asks for the date, the head count and the pickup points, and tells the charter desk.
Lost items and refunds filed
AI Tickets opens the case from a call, a chat, a mail or a form, asks the route and the date once, and keeps the whole conversation on it for your staff.
Every rider on one record
AI CRM writes every call, chat, mail and form onto the passenger's or the account's record, so nobody asks a regular rider for the booking reference twice.
The operating day
The moments a virtual receptionist for transportation companies cannot miss
The 4 AM airport run
A traveler whose flight moved calls before dawn; the AI offers the hours a car is free at the new time, books it with the flight number and confirms by text.
The storm notice
Once you approve the notice for a cancelled sailing or a closed route, every caller and every chat hears the same words, and nobody waits on hold to learn it.
Charter season
In spring call volume climbs on prom and wedding weekends; every caller is answered on the first ring, with no missed calls, each charter form gets a reply asking date, head count and pickup points, and the charter desk sees one list.
The phone left on the 6:15
A rider describes the phone and the seat; the AI asks the route and the date once, files the case for lost property and confirms with the case number by mail.
A wheelchair on Friday's coach
The request is taken with the date, the boarding point and the help needed, and it lands with your assistance team as a note they confirm with the passenger.
The corporate account renewal
Before the employee shuttle contract comes up, the account's record shows every call, complaint and quote, and Brief me writes the one-page summary for the meeting.
Real screens
The transportation front desk on real Zanus AI screens
Each picture below is a real Zanus AI screen with demo data, set on a photo of the road, the rail or the water, with what it does for your desk.
Compared
AI answering service for transportation companies or a person at the desk?
Most operators answer calls with a reservation agent by day and leave the night to voicemail or an answering service. Here is how they compare on the calls that fill a seat or lose a charter.
| What an operator needs | A reservation agent | An answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| A pickup moved at 4 AM | Asleep until the shift starts | A message for the morning | A recording nobody hears in time | Rebooked on the call: with the flight number and a text confirmation |
| A timetable or luggage question | Answered between other calls | Read from a generic script | Not answered | From your own pages: in the rider's own words and language |
| Fifty callers on a storm morning | One call at a time | A queue and a message slip | A full mailbox | Every caller answered: with the notice you approved for the day |
| A charter request on Sunday night | Seen on Monday | Taken down, no follow-up | Lost among the messages | Answered in seconds: with date, head count and pickup points asked |
| What is written down | What someone remembers | A slip of paper | The voice message | Every conversation: with its transcript and summary on the passenger's record |
Guardrails
What the AI hands to your people, every time
Accidents and emergencies
A caller reporting a crash, an injury or a safety concern is put straight through to your duty supervisor; the AI gives no safety or medical instruction and makes no judgment.
Accessibility requests
Wheelchair, boarding help and service-animal questions are taken with the date and the details and passed to your team, which confirms what it can arrange.
Refunds and compensation
The AI explains the rule you published and files the request; whether a refund, a credit or a goodwill gesture is given stays with your customer service staff.
Live times it cannot know
It never guesses when a coach or a ferry will arrive; it says only the notice you approved, and offers a person when a rider needs more.
Prices that are not on your list
It quotes only the coach hours, transfers and loops in your price list; a multi-day tour or a custom route is priced by your charter desk.
A rider who asks for a person
Asked for a person, the AI puts the call through or books a callback, and your colleague hears who is calling and why before the call connects.
Set-up
An AI receptionist for limo companies and coach lines, set up in 2 minutes
Lisa reads your website
Give Lisa your address; she reads your timetables, service area, vehicle pages and cancellation rules, then asks how a ride is booked and who covers urgent calls.
Forward your reservation line
Forward the number riders already call to your Front Office line and calls are answered from that moment, with no porting and no new phone system.
Name your desks and duty line
Tell Lisa your desks, such as reservations, charters and lost property, and who takes accident calls at night; she shows each change before and after for your yes.
A week on your own riders
Try it free for 7 days with no credit card and read every call, chat and form it answered for your operation before you decide.
Questions & answers
Questions transportation operators ask about an AI receptionist
What does an AI receptionist for passenger transportation do?
The AI receptionist answers your reservation line, website chat, inbox and booking forms like a trained front desk, so call handling never waits for a free agent. It gives timetables, pickup points and luggage rules from your own pages, books rides and charter calls, files lost-item and refund cases, and puts urgent calls through to the right person, with every conversation written onto the passenger's record.
Can it answer our phones 24/7, including the early airport runs?
Yes. AI Phone is a 24/7 answering service for shuttle companies and coach lines that picks up on the first ring, so the 4 AM caller moving an airport pickup and the Sunday-night charter inquiry both reach someone who can act. After hours you choose full AI service, messages only or voicemail, and your business hours only decide when one of your people can take a transferred call.
Does the AI dispatch drivers or track vehicles?
No. Zanus AI runs the front desk: it answers, books the ride into your book, quotes from your own list and files cases. Assigning drivers and vehicles to runs, planning routes and live vehicle tracking stay in the dispatch system your operation already uses.
What does it tell passengers on a storm or disruption day?
Only what you approved for that day. Tell Lisa the notice, a cancelled sailing or a closed route, approve it, and the phone, the chat and the inbox give it to every passenger who asks. The AI never predicts a departure time and never invents an alternative route.
What happens when someone reports an accident or a medical emergency?
The call goes straight to your duty supervisor or the line you name, and the AI tells your colleague who is calling and why before the call connects. It gives no safety or medical instruction of its own and never judges an incident; your trained people do.
Can riders ask for wheelchair or boarding help?
Yes. The AI takes the request with the travel date, the pickup point or station and the help needed, by phone, chat, mail or form, and passes it to your team as a booking note or a case. It decides nothing about eligibility; your staff confirm the arrangement with the passenger.
Does the AI decide refunds or compensation?
No. It explains the refund or cancellation rule you published, files the request with the booking reference, the date and the route, and routes it to the person who decides. Amounts, exceptions and goodwill gestures stay with your staff, under your policy.
Can the AI quote a charter or a wedding shuttle?
From your own list, yes. With AI Quoting, a coach hour, a shuttle loop or an airport transfer you keep in your price list is quoted on the call or in the chat, and the quote waits for your yes. A route with no listed price waits for your charter desk to price it.
How do AI receptionists compare with answering services for a limo or charter company?
A classic answering service for bus companies or limo fleets takes a message and passes it on later. Zanus AI finishes the call instead: it answers from your own pages, books the ride into your book, files the lost-item or refund case and writes the call onto the rider's record, and a caller who asks for a person is put through to your team or booked for a callback.
How much does an AI receptionist for a transportation company cost?
Zanus AI is priced per company, never per seat, so your reservation agents, charter desk and managers share one subscription; the plans are on the pricing page. A 7-day free trial runs on your own reservation line with no credit card, and Auto-Call opens with your first paid plan.
Can we keep the number passengers already call?
Yes. Forward the phone number passengers already know to your Front Office number and the AI answers from that moment, with no porting. Moving the number in later is arranged with your carrier, or you can take a new local number for a new route or depot.
Which languages does it speak with travelers?
The traveler's own. On the phone it answers in the caller's language and can route calls by language to a colleague who speaks it; the website chat and the avatar speak 40 languages, and a mail is answered in the language the passenger wrote in, so a desk that hears multiple languages from airport riders serves them all on one line.
Does it suit limo, coach, ferry and car rental operators alike?
Yes. A limo or chauffeur service books rides and answers corporate accounts; a coach or shuttle operator quotes charters and takes group requests; a ferry or rail line answers timetable and luggage questions; a rental desk books cars and vans counted as units.
How long does set-up take for a transportation company?
Set-up takes 2 minutes, in a conversation with Lisa. She reads your website, asks your service area, your hours, who covers urgent calls at night and how a ride is booked, then shows each setting before and after and applies it on your yes.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.