ZANUS FRONT OFFICE FOR LOCAL GOVERNMENT — SERVICE REQUESTS

Service requests that file themselves — with a number, nights and weekends included.

A missed pickup at 7 PM, a streetlight out on the walk home, a pothole reported for the third time, a water leak in the road on Sunday, a complaint about a crew: the AI identifies the address, files the request with everything it needs and a tracking number, routes it to the right department — public works, sanitation, utilities, parks, code enforcement, the on-call line — and keeps the resident informed until it is closed.

Start free

Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Address, cross street, what exactly, since when, the resident’s contact and language — captured in the conversation, no callback to ask again.

Routed by your rules

Pickups to sanitation, streetlights to public works, leaks to on-call, grass and junk to code enforcement, complaints to the department head — with the transcript.

Status updates sent

Assigned, then closed by the crew — the resident hears it automatically. The third report of the same pothole gets the number of the first.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own municipality7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A resident with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That resident stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide enforcement or investigate a complaint?

Never. It files, routes and informs. A code complaint is a request for the code officer to look; a complaint about staff is routed to the department head; an emergency is transferred to the emergency line. Every decision is a person’s; the AI makes sure the request arrives complete and the resident is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own municipality. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

Start free

VIEW ALL NEXT❯