Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Assist on calls for Local Government. The fee table on screen while the clerk talks.

AI Assist on calls listens while a 311 agent or counter clerk is on the phone and shows suggestions from your published knowledge on their screen: which department owns a dead-animal report, the holiday trash schedule, the fee for a dog license, the approved wording for a resident asking about a zoning decision. It never speaks; your staff stay the voice.

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Zanus AI · AI Assist on calls · AI ASSIST: the right answer on screen while your person talks

AI Assist on calls — AI ASSIST: the right answer on screen while your person talks, real Zanus AI screen

You talk. Lisa sets it up.

You“Show department routing and the fee schedule to 311 agents during every call.”

Lisa“Done: 311 agents see department routing and the fee schedule on screen during calls. Add the holiday trash calendar too?”

Any setting, in any module · applied only on your yes

How Local Government use it

A new 311 agent gets a call about standing water; the screen shows whether your rules send it to public works or utilities.

A resident asks the clerk about public comment at Tuesday's council meeting; the sign-up procedure appears on screen as she asks.

An angry caller demands a permit approval; the screen suggests the approved wording and the transfer to the building official.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Live suggestions from your knowledge during a call, on your operator's screen
Never speaks to the customer, your person stays the voice

Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Assist on calls does, for every business ›

Works withAI Call Desk AI Phone AI Tickets AI Quoting AI Booking

Questions & answers

AI Assist on calls for Local Government: questions & answers

Does AI Assist make decisions for city staff?

No. It suggests answers from the procedures, schedules and fee tables you load. Decisions, enforcement and anything sensitive stay with your staff and the departments that own them.

Does the resident hear the AI during an assisted call?

No. Suggestions appear only on the agent's screen; the resident talks to your staff member, who decides what to say and when to transfer.

Is AI Assist helpful for seasonal 311 staff?

Yes. Seasonal and new agents see the right routing rule and published answer during the call, which helps during leaf season, snow season or a busy registration week.

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