ZANUS FRONT OFFICE FOR CITIES, COUNTIES & MUNICIPALITIES
Next-generation AI for Cities, Counties & Municipalities. Try it free on your own municipality. No credit card.
Every resident answered. Every request tracked. One number that actually picks up. ZANUS AI Front Office for Cities, Counties & Municipalities is the AI constituent-services desk for city halls, county offices and 311 centers. It answers residents on phone, website chat, email and web forms — trash day, permit steps, council-meeting times, utility-billing hours, park rentals — files the pothole, the missed pickup and the streetlight as tracked service requests routed to the right department, reads back permit and inspection status, books the inspection in the inspector’s calendar, and sends notices and reminders on schedule. Enforcement, appeals, eligibility and emergencies go to your people; the routine stops landing on the counter. Grounded only in the information your municipality publishes and approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your counter and 311 desk do today.
The same 31 menus, read through a city manager’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add departments as you go. No IT program, no per-seat rollout. Comparing options? See the comparison →
Every morning: last night’s calls, the requests filed by department, inspections booked and moved — and the residents who need a person today.
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AI PhoneAnswers the main line, department lines and 311 on your menu, in your voices, 24/7 — files the request, reads back status, books the inspection, transfers emergencies and sensitive calls by your rules.
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AI Chat & VoiceWebsite chat and voice that answers “when is my trash day”, “how do I get a fence permit”, “when is the council meeting” — and files the request with a tracking number in the conversation.
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AI AvatarA lifelike face at the virtual counter that greets residents in their language, explains how a permit works and walks a first-time applicant through what to bring.
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How-To ExplainersInteractive explainers: how to apply for a building permit, what happens at an inspection, how to register for programs, how to speak at a council meeting — narrated by AI, any hour.
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Requests & FormsReport-a-problem, permit intake, rental, registration and records-request forms worked in minutes — acknowledged with a number, routed, followed up until closed.
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Resident RecordsThe front-office resident record: every call, chat, email, form and request in one timeline, linked to the address and household. Not the permit file — the conversation record.
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AI E-mailDepartment inboxes answered from your published information; records requests, complaints and appeals routed to the clerk or the department head with a draft ready.
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Fee EstimatesPermit, license, rental and connection fee estimates from your published fee schedule — sent as a clean document, payable online where you accept payments.
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Notices & RemindersLeaf pickup, snow, hydrant flushing, road closures, renewal deadlines, registration openings, election information as published — sent on schedule, stopped when a person should call.
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Inspections & ApptsInspections booked into the right inspector by type and area; clerk, planning and utility-desk appointments; shelters and fields reserved — calendars synced.
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Counter Staff TrainingCounter and 311 staff trained on your procedures, fee schedules and scripts — new hires productive in days; inspectors ask the team assistant from the field.
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Service RequestsPotholes, missed pickups, streetlights, graffiti, water leaks and complaints filed as tracked requests, routed to public works, sanitation, utilities or code — status sent, nights and weekends included.
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Demand ForecastRequest volume by department and season, the storm-morning surge, permit season, inspection no-show risk — from real requests, with the WHY.
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Businesses & AgenciesContractors, local businesses, HOAs, event organizers, the school district and neighboring agencies mapped as organizations — who has open permits, who is waiting on you.
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Add AI to what you haveKeep your permitting, work-order, utility-billing and GIS systems — the AI works the front office and writes the result back.
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ProtectionDaily caps on every AI resource: a script hammering your report-a-problem form costs a capped, known amount — residents see courtesy.
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What happens to every inquiry — in your municipality
A call at 6:50 AM after a windstorm, a chat about a fence permit, an email to the clerk, a report-a-problem form — a resident, a contractor, a business owner, a council member’s office. Day or night, in any of 40 languages.
Trash day, holiday schedule, permit steps and fees, inspection windows, council agenda, utility-desk hours, how to reserve a shelter — from the information your municipality publishes and approves. No source, no claim.
Which department, which address, how urgent, new report or an existing request — public works, sanitation, utilities, permits, parks, clerk — your routing rules applied in the conversation. An emergency hears your emergency instruction and is transferred at once.
File the request with a tracking number, book or move the inspection, send the permit checklist, estimate the fee from the schedule, transfer to the department with the context whispered in, call back the hang-up.
Received, assigned, done — sent without the resident calling back. The inspection reminder, the renewal deadline, the leaf-pickup week, the registration opening, the request that stalled — on schedule, until closed.
Every touch on the resident’s front-office record, the result written back to your permitting and work-order systems. Every morning a briefing: what was handled overnight, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Enforcement, appeals, eligibility, legal and personnel matters, distressed residents and every emergency wait for your staff; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your residents
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Mr. Ortiz, this is the City of Fairview: your permit is approved and ready for pickup at City Hall, or download it from your portal.”
- “Hi Ms. Park, this is the City of Fairview calling to schedule your building inspection. Would Tuesday morning or Thursday afternoon work for you?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a municipality names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI make decisions — approve permits, enforce codes, decide who qualifies?
No. It answers only from the ordinances, schedules, fee tables and procedures your municipality publishes and approves, and it files and routes. It does not approve or deny a permit, interpret zoning, take an enforcement action, decide a fee waiver or an assistance eligibility, or advise on an appeal: those questions are transferred to the department or the clerk with the transcript attached. Anyone describing an emergency hears your approved instruction to call the emergency line, word for word, and is transferred. No source, no claim.
What happens to resident information?
Your Front Office runs on a private data-processing environment dedicated to your municipality; resident information never trains public models and is never shared. Account-specific details — a utility balance, a permit file — are read back only after the identity checks you set. Municipalities whose policy requires an isolated environment with specific enterprise-grade security certifications ask for a private environment — available on request.
Does it replace our permitting, work-order or 311 system?
No. It sits in front of them: the AI answers, files, books and follows up, then writes the result back through Connectors — native calendar sync, webhooks and API. Your permitting, work-order, utility-billing and GIS systems stay the record; the phone stops ringing at the counter.
Try it free on your own municipality. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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