Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Local Government. An AI email responder for local government desks

AI E-mail is an AI email responder for local government that reads every message sent to permits, public works, utility billing and the clerk, sorts it to the right desk and writes the reply from your approved pages, in the resident's language. Each department decides whether Lisa sends or a person approves first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Desk rules

AI email responder for local government: per desk, Lisa sends or a clerk approves first, real Zanus AI screen

Desk rules

Each desk decides whether Lisa sends alone or a clerk approves, so a billing reply can wait for staff while trash-day answers go out.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Permits and public works: Lisa writes, a clerk approves before anything is sent.”

Lisa“Permits and Public works: Lisa writes each reply and a clerk approves it; overdue after four working hours. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Local Government use it

A new resident writes to ask how to start water service; the reply lists the steps and the desk hours from your billing page.

A message to the clerk asks for copies of old council minutes; it waits on Needs you for the clerk to decide.

A contractor writes in Spanish about plan review; the permits clerk answers in English and the translation goes beside it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Department desks

Municipal email automation, desk by desk

One desk per department

Permits, public works, utility billing, parks and the clerk each get a desk with its own address, colour and count of open messages.

Replies ready to send

For most messages the reply waits in Ready to send; the clerk reads it, changes a word if needed and sends, then the next one opens.

Only what needs a person

Needs you gathers the messages that call for a decision, such as a records request or a fee dispute, each with Lisa's proposal.

Hard guards

An unclear reply gets one polite question, then a person; an unreadable attachment, such as a scanned site plan, goes straight to staff.

Set-up

Set up a shared inbox for city hall in 2 minutes

Add the addresses

Add permits@, publicworks@ or clerk@ and the desk each one lands on; existing mailboxes stay as they are.

Choose who answers

Tell Lisa which desks she answers alone and which wait for a clerk; each change is shown before and after.

Set the response time

Pick when an unanswered resident message counts as overdue, in working hours or around the clock.

Try a week free

Run it on your own city mail for 7 days, no credit card, and read every reply Lisa prepared or held.

Questions & answers

AI E-mail for Local Government: questions & answers

Can an AI answer city department e-mail?

Yes, the routine messages: hours, trash days, permit checklists, meeting times and billing steps, answered from your approved knowledge in the sender's language. By default Lisa writes and a person approves, so nothing leaves city hall without a click.

What happens to a records request or a complaint about staff?

The AI never answers it. It waits on Needs you with Lisa's summary for the clerk or the department head, and a message the AI must not handle can also go to your escalation inbox as a copy.

Do replies come from the department's own address?

Yes. Each desk has its own address, such as permits@ or publicworks@, and resident email replies go out with the clerk's signature and the city's footer under it, so residents answer back to the same desk.

Can several clerks share one department inbox?

Yes. In this department inbox software for cities, a supervisor assigns a thread, a clerk takes it over so Lisa stops writing on it, and Overdue shows any resident mail left unanswered past the desk's response time.

Can residents write in other languages?

Yes. A message in Vietnamese or Spanish is read to the clerk in English with its dates and numbers checked, and the clerk's reply goes out with the translation beside the original words.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Local Government ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.