ZANUS FRONT OFFICE FOR LOCAL GOVERNMENT — COUNTER STAFF TRAINING
Counter and 311 staff trained on your procedures — productive in days.
The same knowledge base that answers residents trains your team: which department owns which request, the permit checklist by type, the fee schedule, the snow-emergency script, what to say to an angry caller and what never to say about an enforcement case. New hires at the counter or in the 311 center practice real conversations with the AI before their first live shift, and a team assistant answers staff all day — including internal pages residents never see.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Training menu: your training library — built from your knowledge tree.
What it does
Role-play the hard calls — the denied permit, the shut-off notice, the resident who wants the inspector fired — with the AI playing the resident.
Internal procedures, on-call rosters, who covers which district, which desk handles which request — answered on the inspector’s phone, never on public channels.
Adopt a new fee schedule once; the phone, the chat and the training answer the new way the same day.
Inside Team Training — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Training and operations share one truth
When you update a price or a policy, the phone AI, the chat, the email AI and the training update together. No stale binders.
- Onboard new hires with AI
- Practice conversations before real residents
- Inside a solution — see pricing
Team Assistant: every employee gets a private AI
Each team member receives a personal link by email and gets their own private staff chat — on any device, no dashboard login. It answers from YOUR knowledge base, including staff-only pages the public channels can never surface.
- Personal links, sent and revoked from the dashboard — revoking locks out instantly
- INTERNAL-marked pages: answered here, never on website chat, voice or phone
- Every conversation saved with the TEAM badge and the member’s email
- The tutor and the whisperer are the same brain — one knowledge, everywhere
On the floor, in the truck, at the counter
The Team Assistant page opens on the employee’s own phone — internal procedures, staff pricing and escalation rules answered mid-shift, without a dashboard login or an IT rollout.
- Works on any device — personal link, no install
- Personal links for every team member
- Same claim guard: grounded answers only
Available on its own — or inside a solution
Questions, answered
Does this train inspectors and field crews?
It trains anyone on the knowledge you load — counter, clerk’s office, 311, utility desk, and internal procedures for inspectors and crews if you choose. Code and ordinance content is yours to add; the AI only teaches what you approve.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own municipality. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
← Previous: Forecast · Sharing with a colleague? 📄 Get the PDF · ✉️ Email this page ·