Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Local Government. A city hall answering service on the first ring

AI Phone is a city hall answering service on your own number: AI voices answer the main line and each department's line on the first ring, day and night, in the caller's language. They answer from your published pages, take reports with the address, transfer residents to your own staff by your rules and write every call down.

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7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Forwarded calls

City hall answering service: calls the AI handed to a clerk or an inspector, with each pickup time kept, real Zanus AI screen

Forwarded calls

When a resident needs a person, the AI announces who is calling and why, and each pickup time is kept for the department head.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Gas smells and downed wires hear the emergency line; potholes become requests.”

Lisa“Emergency department: your line with the emergency number, then a transfer to the on-call supervisor. Public works: AI first, report filed. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Local Government use it

The morning after a windstorm the main line fills by seven; each caller reporting limbs down is answered at once and filed with the street.

A caller says she smells gas near the library; she hears your emergency line with the emergency number and is transferred as your rule sets.

A contractor calls at 6:30 AM about Thursday's framing inspection, and the AI offers him the inspector's open times from the book.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On the line

What the city hall answering service does on each call

Answers in full

Trash days, office hours, permit steps and meeting times answered from your published pages, in the caller's own words; with no source, the AI offers a person instead.

Routes by department

Clerk, permits, public works, utility billing and parks are each an AI voice with its own name, and residents are passed along the way colleagues pass a call.

Takes the message right

A resident who wants the building official leaves a message; the callback number is read back digit by digit and filed for that person by name.

Keeps the emergency rule

A caller who reports a fire or a gas smell hears your emergency line with the emergency number and is transferred as your rule sets, never filed as a request.

After hours

An after-hours answering service for city hall, set by talking

Forward the main line

Forward city hall's number; calls are answered from that moment, with no porting and nothing to install at the counter.

Name your departments

Tell Lisa the departments, who takes each one and their hours, and she shows the change before and after.

Write the holiday message

Add closures and the words residents hear that day, and choose AI service, messages or voicemail after hours.

Hear it answer

Call your own number during the 7-day free trial, no credit card, and read the report of every call it took.

Questions & answers

AI Phone for Local Government: questions & answers

What is a city hall answering service?

A service that picks up the calls city hall cannot take: early, late, at lunch and on storm days. AI Phone does it on your own number with AI voices for each department, answering from your approved pages instead of only taking messages for the morning.

Can it answer after hours and on holidays?

Yes. Outside your hours, county office phone answering follows each department's choice: full AI service, take-a-message only or voicemail, and on a holiday closure callers hear the message you wrote for that day before the AI helps them with their question.

Can callers still reach a person at city hall?

Yes. In AI phone answering for municipalities, each department is set to AI only, AI first or staff first. A transfer rings the clerk on the computer, the phone app or a mobile, and the AI tells your colleague who is calling and why before the call connects.

Do we keep our city hall numbers?

Yes. Forward the main and department lines to the Front Office and the town hall answering service takes them from that moment, with no porting. A new local number is also available when the city wants a separate line, such as a storm hotline.

Is every call to city hall written down?

Yes. Each call the AI answers is saved with its transcript, its summary and its outcome on the resident's record, and the morning briefing tells the clerk what came in overnight before the counter opens.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Local Government ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.