Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Local Government. A browser phone and work queue for 311 agents.

AI Call Desk turns a 311 center or a small clerk's office into a browser phone desk. Agents call from the municipality's number and work a queue Front Office prepares: hang-ups to return, residents waiting on a department answer, contractors with open questions. Every call is transcribed onto the resident's record while it runs, and two dictated lines after the call schedule the follow-up.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Give the 311 center six browser phones and a queue sorted by department.”

Lisa“Done: six 311 agents have browser phones, and the queue is sorted by department with transcripts attached. Should hang-up callbacks come first?”

Any setting, in any module · applied only on your yes

How Local Government use it

A 311 agent opens the morning queue and returns the storm-night messages street by street, each transcript on screen.

A part-time clerk in a small town answers and places calls from her laptop using the town hall number.

After telling a resident that the leak crew is assigned, the agent dictates two lines and a status call is scheduled for Friday.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Local Government: questions & answers

Can 311 agents take calls in a web browser?

Yes. The browser phone calls from your municipality's number, so agents at the center or at home show the same caller ID, and each call is transcribed onto the resident's record.

What does the 311 work queue contain?

Each resident to call, the reason and the conversation that created the task, such as a hang-up from the storm morning or a request waiting on a department answer.

Can 311 agents see suggested answers during calls?

Yes, when you add AI Assist on calls. The AI shows answers from your published knowledge on the agent's screen during the call and never speaks to the resident.

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