ZANUS FRONT OFFICE FOR PUBLIC LINE — REQUESTS & CASES

Requests that file themselves — with a number, to the right office.

A missed pickup at 7 PM, an outage on a Sunday, a leaking radiator in a housing unit, a bus that did not come, a member’s card that never arrived, a complaint about a clerk: the AI identifies the address or account, files the request with everything it needs and a tracking number, routes it to the right office — public works, the utility desk, maintenance, member services, the on-call line — and keeps the person informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Address or account, what exactly, since when, the person’s contact and language — captured in the conversation, no callback to ask again.

Routed by your rules

Pickups to sanitation, outages to the utility desk, repairs to maintenance, eligibility questions to the caseworker, complaints to the office head — with the transcript.

Status updates sent

Assigned, then closed by the crew or the office — the person hears it automatically. The third report of one outage gets the first’s number.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own organization7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A resident with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That resident stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide a case or investigate a complaint?

Never. It files, routes and informs. A complaint about staff is routed to the office head; an eligibility question is a case for the caseworker; an emergency is transferred to the emergency line. Every decision is a person’s; the AI makes sure the request arrives complete and nobody is left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own organization. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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