AI Tickets for Public Service Lines. Constituent request management with a number on every request
AI Tickets brings constituent request management to your public line: every call, chat, e-mail and form that needs follow-up becomes a numbered request with the resident's own words on it. The AI reads which office and priority it belongs to, tells the resident when that office will answer, and answers itself only where you allow it and it is sure enough.
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7 days free · per company, never per seat · nothing to install
Every request
What needs a person, what the AI answered alone, how fast and what is overdue, with every pending request below by channel and priority.
Easy setupSet up everything just by talking to Lisa AISee how ›You“How many requests are waiting in sanitation this morning?”
Lisa“Twenty-three, most of them missed pickups from yesterday; four are past the promised reply time. Shall I read the oldest?”
You talk. Lisa sets it up. Applied only on your yes.
How Public Service Lines use it
The AI issues request numbers for residents only once the record exists, so a missed pickup reported at 7 PM gets its number in the confirmation e-mail.
A public housing tenant reports a leaking radiator on Sunday; the request opens for maintenance with the call transcript attached.
A rider calls again about the same late bus; the AI quotes her open request instead of opening a second one.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Every request numbered
Service request tracking from the first word to the reply
One list, four channels
Calls, chats, e-mails and forms open requests in the same list, each marked with the channel it came from and its priority.
The resident identified
The contact, earlier requests and the whole conversation are on the request before anyone reads a word, with Listen for a call.
A promise kept
Each office promises a reply time in working hours; the resident hears it when the request opens, and requests past it are marked.
Gaps become answers
A question held for a person often enough becomes a knowledge gap, so staff write the answer once and the AI uses it next time.
Ready in 2 minutes
Resident request tracking, set up in 2 minutes
Your channels
AI Phone, AI Webchat, AI E-mail or AI Web Forms: each one you use opens requests in the same list.
Your offices
Name the offices that work requests and who answers in each: a person, the AI proposing, or the AI alone.
Your promise
Set each office's reply time and signature, and how sure the AI must be before it may answer a resident.
Read the week
Run it free for 7 days and read every request it opened, answered or held for staff.
AI Tickets for Public Service Lines, trade by trade
By industryLocal GovernmentGovernment AgenciesUtilitiesPublic SafetyHealth & Human ServicesK-12 SchoolsHigher EducationAssociationsNonprofitsSoftware & SaaSTravel AgenciesAerospace & Aviation
Questions & answers
AI Tickets for Public Service Lines: questions & answers
Can an AI open service requests from calls and chats?
Yes. In public service request management, a call, chat, e-mail or form that needs follow-up opens a request with the whole conversation on it, and the AI reads the office and the priority from the resident's words. It never says a request is open before the record exists.
Does the AI decide how a complaint is resolved?
No. The outcome is a staff decision. Per office you choose whether a person answers every request or the AI proposes the reply for staff to revise and send; the AI answers alone only where you allow it and its score clears your bar.
Are residents told when to expect an answer?
Yes. When the request opens, the AI tells the resident when the office will reply, counted from that office's hours, and the confirmation e-mail repeats it with the number. Staff see each request that went past the promise.
What stops duplicate requests?
One conversation makes one request, and a second ask from the same call or thread lands on it. A resident with an open request hears it quoted, and two requests from one person about one matter can be merged with both conversations kept.
Can staff leave notes the resident never sees?
Yes. An internal note is a line for a colleague, kept in the request's history and never shown to the resident, and each person can be limited to the requests of their own offices.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Service Lines ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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Try it free on your own business — no credit card, per company, never per seat.
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Or call +1 (954) 736-3939 — the AI answers.