Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Public Service Lines. A knowledge base for public help lines you approve

AI Knowledge is the knowledge base for public help lines: your hours, closures, procedures, fee schedules, rules and pages in one tree that every call, chat and e-mail answers from. A question it cannot answer is never guessed: the AI says it will verify and come back, and the question waits for staff to answer once.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

What the AI never says, always says, its scripts and procedures in one table, with two rules that clash paired so staff decide.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never tell a caller they qualify for a program.”

Lisa“Rule written: on every channel the AI never tells a caller they qualify, and the rule gets its own test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Public Service Lines use it

Residents asking about the transfer station's holiday hours get one answer on the phone, in the chat and by e-mail.

A rule keeps the AI from ever confirming eligibility, and its own test runs every night to show it still holds.

An outdated permit page is unticked in the website scan, so its old fee never reaches a resident again.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One approved source

Approved answers for residents from one tree

The office facts

Locations, hours and holidays, languages, offices and lines open the public FAQ knowledge base: what the AI says about your organization, in its own words.

The rules table

What the AI never says, always says, the scripts and the questions to ask first, each with its scope, its channels and its test.

Which source wins

Written answers and rule corrections first, then documents, then website pages, the newer of two pages first.

Contradictions paired

Two rules that clash, such as an old fee page against a new schedule, are shown side by side so staff choose which one wins.

Ready in 2 minutes

Help line scripts and rules, live in 2 minutes

Give your address

Lisa scans the site map and menu, and pages, pictures and videos join the knowledge topic by topic.

Answer the start

What your offices do, what the AI must never say or promise and how it recommends, answered by talking.

Add the rules you follow

Eligibility stays with staff, the emergency line, records requests to a person: each becomes a rule with its own test.

Approve and test

Press approve and deploy, ask what residents ask, and read the quality tests before you decide.

AI Knowledge for Public Service Lines, trade by trade

By industryLocal Government Government Agencies Utilities Public Safety Health & Human Services K-12 Schools Higher Education Associations Nonprofits Software & SaaS Travel Agencies Aerospace & Aviation

Questions & answers

AI Knowledge for Public Service Lines: questions & answers

Where do the AI's answers come from?

Only from your knowledge: your website, documents, rules and fee schedules, searched by meaning in the resident's own words, so multilingual answers for residents all come from the same facts. The open web is never used, and a sentence the knowledge cannot support stays unsaid.

What does the AI say when nothing is written down?

It says so, in your words. The default line says it needs to verify and come back, you can change it, and the question waits under Q&A and gaps for staff to answer once for every channel.

How are outdated pages kept out of answers?

The website is scanned daily: new pages join, changed pages are read again and removed pages are retired. Untick an outdated page in the scan and it leaves chat, voice and e-mail answers at once, in every language.

How do we know a rule still holds?

Each rule carries a test question with the words its answer must and must not contain, run every night and shown green or red. Every answer staff approved is asked again each day, and any that stops coming back is marked rolled back.

Does the AI learn residents' personal data?

No. No automation ever learns a resident's personal data, and any term you put on the never-learn list stays out of the knowledge. Lessons drawn from conversations become proposals that wait for your yes.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Service Lines ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.