Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Public Service Lines. AI chat for public sector websites, typed or spoken

AI Webchat is AI chat for public sector websites: residents ask by text or by voice, in their language, and get answers from your approved pages and documents only. It opens the page that explains the process, takes the request inside the conversation, books the visit from your live calendar and passes a resident who asks for a person to staff.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Opening lines

Opening lines

The greeting is written once with the office's name and the page filled in, then shown and spoken in each resident's language.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Take missed-pickup reports in the chat; eligibility questions go to staff.”

Lisa“Missed-pickup reports now open a request from the chat, and eligibility questions go to staff on duty. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Public Service Lines use it

At 9 PM a resident types that the trash was missed; the chat confirms the street and opens a numbered request.

A parent on the bus asks by voice which proof of residence the district accepts and hears it from the enrollment page.

A visitor asks whether they qualify for a water rebate; the chat explains the published criteria and offers the program office.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

On every page

A public service chatbot that answers, opens and files

Answers from approved pages

Your pages, your documents and the answers staff approved, and nothing else; when it does not know, the question goes to your team instead of a guess.

Typed or spoken

Residents type, or tap the picture and talk, and can interrupt the AI the way they would a clerk at the counter.

Opens the right page

Ask about bulk pickup or a parking permit and the chat opens the page that explains it, with a short tour when several topics come up.

Every session counted

Staff see live sessions with the page and the language, and each session's outcome: answered, a ticket opened or never typed.

Ready in 2 minutes

An AI chatbot for public sector sites in 2 minutes

Lisa reads your pages

She names the pages residents need most, finds the pictures she can show and asks how residents should be greeted.

One line in your theme

Paste the script once and every page gets the chat; the status strip says installed as soon as a resident opens a page.

Your words and rules

Tell Lisa the greeting, which reports the chat takes and which questions go to staff; she shows each change before and after.

Read every session

Run it free for 7 days and read each conversation with its outcome, in the language the resident used.

AI Webchat for Public Service Lines, trade by trade

By industryLocal Government Government Agencies Utilities Public Safety Health & Human Services K-12 Schools Higher Education Associations Nonprofits Software & SaaS Travel Agencies Aerospace & Aviation

Questions & answers

AI Webchat for Public Service Lines: questions & answers

Can a public sector chatbot take service requests?

Yes. The chat gathers the address, the problem and an e-mail during the conversation and opens a request with the whole exchange on it, so the office that owns it starts with complete details instead of a callback.

Does the chat say the same thing as the phone line?

Yes. The website chatbot for public agencies answers from the same approved knowledge as the phone, so hours, fees and document lists match on both, and every chat lands on the resident's record beside their calls and e-mails.

Which languages does the chat speak?

Forty. This multilingual chatbot for residents takes opening lines written once in your language and shows and speaks them in each resident's, the widget follows the page language or asks, and a formal form of address is set where a language offers the choice.

How does a resident reach a person from the chat?

By asking. A request for a person lands in the mail queue that needs a person or becomes a ticket with the whole conversation attached, and on phones a call button rings the number your line already uses.

Can the chat stop abusive visitors?

Yes. Abuse earns strikes, then a pause, then a ban, and the watch list shows suspicious, banned and trusted visitors; staff can ban a device by hand and the chat closes for it at once.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Service Lines ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.