Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Public Service Lines. A hotline answering service that files and routes calls

AI Phone is a hotline answering service for public information and help lines: it picks up the number printed on your bills, notices and letters on the first ring, in the caller's language. It answers from your approved information, takes the message with the callback number read back, and puts the caller through to the office your rule names.

TRY AI PHONE FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Put through

Hotline answering service: calls handed to a clerk, each announced with the caller and the reason, real Zanus AI screen

Put through

Every call the AI passed to a person, with the reason announced first and the moment the clerk picked up kept on the row.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“During an outage, read the posted update first; complaints go to the duty supervisor.”

Lisa“During an outage callers hear your posted update first, and complaints ring the duty supervisor. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Public Service Lines use it

On the morning after a storm, each resident calling about an outage hears the posted update before giving their street.

With multilingual hotline answering, a parent who rings the district line in Vietnamese on enrollment day is answered in Vietnamese and booked for an advisor visit.

A caller describing a gas smell hears your emergency line with the number to call, then is put through to the duty desk.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every call

A hotline answering service that finishes routine calls

First ring, no menu

Callers say what they need in their own words, with no hold queue and no list of options to sit through, and the AI answers from what you approved.

Routed by reason and language

Each department runs AI only, AI first or staff first, and a caller who needs a person reaches the office that owns the matter, in their language where a clerk speaks it.

Messages read back

A caller who only wants to leave word dictates it; the callback number is read back digit by digit and the message is filed for the right office.

Every call written down

As a help line answering service, it saves each call with its transcript, summary and outcome, new callers join the contact list, and a supervisor can follow a live call as it happens.

Ready in 2 minutes

Public information line answering, set up in 2 minutes

Lisa reads your site

She reads your pages and asks which offices take calls, your hours and closures, and the languages residents speak on the line.

Forward the number

Forward the hotline to the Front Office and the AI answers from that moment; a new local number is also available if you want one.

Name the transfers

Tell Lisa which reasons go to a clerk, which to a supervisor, and the emergency line every caller must hear.

Ring it yourself

Call your own hotline, hear the AI pick up, then run it free for 7 days and read the report of every call it took.

AI Phone for Public Service Lines, trade by trade

By industryLocal Government Government Agencies Utilities Public Safety Health & Human Services K-12 Schools Higher Education Associations Nonprofits Software & SaaS Travel Agencies Aerospace & Aviation

Questions & answers

AI Phone for Public Service Lines: questions & answers

Can we keep the number printed on our bills and notices?

Yes. Forward that number to your Front Office number and the AI answers the next call with no porting, so residents keep dialing what they know. Office lines and the after-hours number can be forwarded the same way, and a move of the number can wait until you decide.

What do callers hear outside office hours?

The after hours hotline answering service you choose for that time: full AI service, take-a-message only or voicemail. On holidays and closures callers hear the message you wrote for that day, and with full service the AI still answers schedule and document questions while the office is shut.

How does the AI hand a caller to a clerk?

By the reason and the language the caller gives. The transfer rings the clerk on the computer, the phone app or the mobile, in the order the clerk chose, and the AI tells the clerk who is calling and why before the call connects.

What happens when every clerk is busy?

The caller is not left ringing. The AI says the line you prepared for that hour and takes a message, reading the callback number back digit by digit, and files it for the office it concerns with the call's transcript and summary.

Does the AI answer a caller who asks whether they qualify?

It explains the published criteria and the documents a program asks for, then puts the caller through to the office that decides or takes a message for it. Whether someone qualifies is never said by the AI.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Service Lines ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.