Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Public Service Lines. An AI email responder for public offices

AI E-mail is an AI email responder for public offices: it reads what reaches the clerk's, registrar's and member-services inboxes, sorts each message to the right office desk and writes the reply from your approved information in the writer's language. Routine replies go out under your rules; records requests, complaints and appeals wait for staff with a draft ready.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Who answers

Who answers

Per office desk, Lisa sends alone, writes for a clerk to approve, or leaves the reply to staff, with a response time for each desk.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Answer schedule questions alone; records requests and complaints wait for a person.”

Lisa“Schedule questions are now answered and sent alone; records requests and complaints wait in Needs you with my draft. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Public Service Lines use it

A resident asks by e-mail whether leaf pickup moved for the holiday; the reply quotes the published schedule.

A records request reaches the clerk's inbox and lands on the records desk, where a person approves every reply.

A member writes in Portuguese about a lapsed renewal and gets the renewal steps back in Portuguese.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Every office inbox

Multilingual email replies for residents, desk by desk

One desk per office

Permits, records, billing or member services each get a desk with its own address, its colour and a count of open conversations.

A reply already written

For most resident email replies the answer waits in Ready to send; a clerk reads it, changes a word if needed and sends, and the next one opens.

Only what needs staff

Needs you gathers the mail that calls for a decision from a person, across every desk, each with Lisa's proposal beside it.

Their language, your words

A clerk writes in English, adds the resident's language, and the translation goes out beside the text as the clerk wrote it.

Ready in 2 minutes

A shared inbox for public offices, set up in 2 minutes

Add the addresses

Add the clerk's, records and information addresses and the desk each one lands on; your existing mailbox stays as it is.

Choose who answers

Say which office desks Lisa may answer on her own and which hold every reply for a clerk; she shows each change first.

Set the response time

Say how long a resident's message may wait before it counts as overdue, in working hours or around the clock.

Read a week of mail

Run it free for 7 days and read every reply Lisa prepared, sent or held for a clerk.

AI E-mail for Public Service Lines, trade by trade

By industryLocal Government Government Agencies Utilities Public Safety Health & Human Services K-12 Schools Higher Education Associations Nonprofits Software & SaaS Travel Agencies Aerospace & Aviation

Questions & answers

AI E-mail for Public Service Lines: questions & answers

Can an AI answer a public office's inbox?

Yes, under your rules. In this office inbox automation, each office has its own desk, and you choose per desk whether Lisa answers and sends, writes for a person to approve, or never writes. A new office can start on approval and move once staff trust the answers.

What happens to records requests and appeals sent by e-mail?

They wait for a person. On a desk where staff approve every reply, the thread sits in Needs you with Lisa's summary and draft, and nothing leaves until a clerk sends it.

Are unanswered resident e-mails flagged?

Yes. Each desk has a response time, four hours by default, counted in working hours or around the clock, and a message past it shows under Overdue so a supervisor sees what nobody answered.

Can a clerk reply from the office's own address?

Yes. Mail sent here goes out from your own address and lands in its Sent folder with the signature and office footer, and any clerk can take over a thread so Lisa stops writing on it.

What does the AI never do alone by e-mail?

An unclear reply gets one polite question, then a person; an unreadable attachment goes straight to a person; and after the rounds you set on one thread, the thread passes to staff with a copy to your escalation inbox.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Service Lines ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.