Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Public Safety. Email replies for public records requests, drafted for each desk

AI E-mail writes email replies for public records requests, permit questions and court counter mail from your agency's approved information, in the sender's language. Each desk decides whether Lisa sends alone or a clerk approves first, and the mail you mark for a person, such as a subpoena or a complaint, waits in Needs you.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Rule per desk

Email replies for public records requests: each desk's rule, Lisa sends, a clerk approves or a person writes, real screen

Rule per desk

Each desk picks who answers and how long a resident may wait, so records replies wait for a clerk while permit questions go alone.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Records desk: Lisa writes, a clerk approves. Permits desk: Lisa answers alone.”

Lisa“Records replies now wait for a clerk's click, while permit questions are answered and sent by me. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Public Safety use it

An insurer asks for a crash report by e-mail; the draft explaining the request steps waits in Ready to send for a clerk.

With subpoena email routing, a law office's subpoena reaches the records desk, where a person always writes, so no automatic reply leaves.

A resident writes in Vietnamese about an alarm permit renewal and is answered in Vietnamese from your permit page.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

The desks

A records unit shared inbox where every desk keeps its rule

Records requests

Requests for crash, incident and call-for-service reports, each attached to its sender, with Lisa's draft explaining the next step ready for the clerk.

Permits and licenses

Alarm, parade and burn permit questions get permit inbox replies from your permit pages, alone or after a click, as the desk is set.

Court counter mail

Questions about hearing locations, the clerk's hours and how to pay as published; anything about a case waits for the clerk.

Needs you

Subpoenas, complaints about staff and media questions gathered in one list for a person, each with Lisa's summary of the thread.

Set-up

Court clerk email answering, set up in 2 minutes

Add the addresses

The records, permits and clerk's addresses each land on their own desk; the mailbox you have today stays as it is.

Choose who answers

Per desk: Lisa answers and sends, Lisa writes and a clerk approves, or a person writes and Lisa never does.

Set the response time

How long a resident's mail may wait before it shows as overdue, counted in working hours or around the clock.

Read the first week

Seven days on your own inbox, free and without a credit card, with every draft Lisa prepared, sent or held kept for review.

Questions & answers

AI E-mail for Public Safety: questions & answers

Can AI answer public records request e-mails?

For the routine part, yes. Lisa explains how to file, what a request must include and how copies are delivered, from your published rules. Release, redaction and fee waivers are decided by your staff, and by default every draft waits for a clerk's click before it leaves.

Which agency e-mails never go out without a person?

By default a clerk approves every reply. An unclear message, an unreadable attachment or a thread past your reply limit goes to a person, and on a desk set so a person writes, such as subpoenas or media, Lisa never sends anything.

Can the records unit share one inbox?

Yes. Every address residents write to lands on its own desk: records, permits or the clerk's office. A supervisor assigns threads, Overdue shows what passed the response time, and a clerk who takes a thread over stops Lisa writing on it.

Do replies come from our agency's address?

Yes. Desk mail goes out from your agency's addresses, and a connected personal mailbox sends as its owner, into its own Sent folder, with the signature and the agency footer added.

How soon is an unanswered resident e-mail flagged?

Each desk sets after how long an unanswered resident mail counts as overdue, four hours by default, in working hours or around the clock, so a records request is not left sitting over a long weekend.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Safety ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.