Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Public Safety. A browser phone and callback queue for records clerks.

AI Call Desk gives records clerks and counter staff a phone in the browser that calls from the agency's number, and a work queue the Front Office prepares: who to call back, why, and from which conversation. Each call is transcribed onto the requester's record as it happens, and two dictated lines afterward schedule the next step.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Give the three records clerks a browser phone and share the callback queue between them.”

Lisa“Done: the three records clerks now have browser phones on the agency number, and the callback queue is shared among them. Sort it by request age?”

Any setting, in any module · applied only on your yes

How Public Safety use it

The records clerk opens the morning queue and sees six residents waiting for a callback about report status, each with the original transcript.

A clerk calls an insurer back from the agency number in the browser, never from a personal phone, and the call is transcribed.

After calling a victim who asked for a person, the clerk dictates two lines and the follow-up is scheduled for Friday.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Public Safety: questions & answers

Can records clerks call residents back from the agency number without a desk phone?

Yes. AI Call Desk puts a phone in the browser that calls from the agency's number, so no personal mobile numbers are shown. Each call is transcribed onto the resident's record while it happens.

What is in the records-desk callback queue?

Every resident the Front Office could not fully serve: the victim who asked to speak to someone, the requester with a question the AI could not answer, the hang-up worth returning. Each entry shows why and links the conversation.

Does the Call Desk handle 911 calls?

No. It is a desk tool for non-emergency callbacks and records work. Emergency calls stay on your 911 equipment and with your telecommunicators, and never pass through the Front Office.

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