AI Front Office for Public Safety. An AI receptionist for public safety agencies and court counters
Zanus AI is an AI receptionist for public safety agencies that answers the non-emergency line, the records desk, the website chat and the public inbox day and night, in each resident's language. It books fingerprinting and report pick-ups and files records requests, while your greeting tells callers to hang up and dial 911 in an emergency.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
You talk. Lisa sets it up.
You“Send report questions to records, and impound questions to the front desk after 5.”
Lisa“Here is the change: report questions route to records, impound questions to the front desk after 5 PM. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Public Safety
- Residents asking how to get a crash or incident report copy
- Employers, volunteers and applicants booking fingerprinting
- Vehicle owners asking which lot holds a towed car
- Parties and jurors looking for a courtroom, parking or how to pay
- Business owners renewing an alarm permit or booking a fire inspection
- Insurers and law offices requesting records by e-mail or form
What it answers
What an AI receptionist for public safety agencies answers
One AI front desk behind the lines residents already use, answering from what your agency publishes.
The non-emergency line
Report copies, towed cars, fingerprinting hours and directions answered on the first ring, and each caller routed by reason and language to records, the front desk or a named colleague.
The website chat
Residents ask by text or voice on your records or permits page; the chat answers from your pages and opens the one that explains the request.
The public inbox
Mail to the records or clerk's address is sorted to its desk, with a reply drafted from your rules and sent alone or after a clerk's click.
Request forms
Records requests and permit applications get a reply the moment they arrive, the requester's e-mail is verified and the desk that owns the request is told.
Counter appointments
Fingerprinting, report pick-ups and fire inspections booked into free slots only, confirmed at once and reminded before the visit.
Numbered requests
Lost property, records requests and complaints become tickets with the whole conversation attached, so no request sits in someone's voicemail.
The agency day
Virtual receptionist for police departments, from shift change to midnight
7 AM, the records queue
Overnight messages wait filed by desk with their callback numbers read back, and the morning briefing lists what came in while the lobby was closed.
Noon, the counter line
While clerks serve the window, the phone keeps answering: fingerprinting slots, how report copies are delivered, the way to the property room.
Saturday night, towed cars
Owners calling about a tow hear which lot holds the car, its hours and the documents needed for release, in their own language.
Storm week, emergency management
Residents ask where sandbags and shelters are; the line and the chat answer from the pages your office keeps current, and planned e-mails reach opted-in residents.
Court week, the clerk's window
Parties ask for courtroom floors, parking and the payment options the court publishes; anything about a case goes to the clerk as a message or a transfer.
Monday, the fire marshal's office
Business owners book inspections with the inspector who covers their postal code, and permit applicants receive reminders about the site plan they still owe.
Real screens
The agency front desk on real Zanus AI screens
Each picture is a real screen with demo data; the caption says what it does at a public counter.
Compared
An answering service for sheriff's offices, compared with what desks use today
What residents meet on the public line today, and what changes when the AI answers it.
| What the public line needs | Clerks answering between tasks | Voicemail or a recorded menu | Zanus AI |
|---|---|---|---|
| Calls during counter hours | Picked up when a clerk steps away from the window | Callers wait or leave a message | Answered on the first ring,: with clerks reached by transfer when a caller needs one |
| Nights and weekends | Only when a shift covers the desk | A message nobody hears until morning | Answered all night,: with messages filed by desk and the callback number read back |
| Residents who speak another language | Depends on who is on duty | A menu in one or two languages | In the caller's language,: with calls routed to a bilingual clerk where you set one |
| Records requests and appointments | Written on a pad and booked later | Not taken at all | Filed and booked during the call,: with the confirmation sent before the caller hangs up |
| Emergencies | Clerks tell callers to dial 911 | A recording says to dial 911 | Your greeting says hang up and dial 911,: and your 911 lines never reach the Front Office |
Guardrails
What goes to a person at a public safety front desk
911 stays 911
Only the lines you forward are answered. Emergency lines remain with your telecommunicators, and your greeting tells callers in your words to hang up and dial 911.
No legal advice
Questions about a case, a warrant, a plea, a protective order or what someone should do legally are handed to a person; the AI answers only from approved information.
Release decisions
Releasing a report, redacting it, returning property or waiving a fee is decided by your staff; the AI explains the process and files the request.
Complaints and media
A complaint about staff or a reporter's question goes to the desk you set for it, where a person writes the reply.
A person when asked
A caller who asks for a person is transferred, the colleague told who is calling and why, or leaves a message for the right desk.
Your records stay yours
Incident reports and case files stay in your records system; the Front Office keeps the conversation, the transcript and what was booked or filed.
Set-up
Set up your AI receptionist for public safety in 2 minutes
Give Lisa your website
Lisa reads your agency's pages on records, permits, fingerprinting and the property room, then asks which desks take which calls.
Write the 911 line
Tell Lisa the words every caller hears first, such as hang up and dial 911 for an emergency, and the hours each desk can be reached.
Forward the line
Forward the non-emergency or records number you already publish; there is no porting and nothing to install at the desk.
Run it for a week
The free trial covers 7 days with no credit card; read the report of every call, chat and request it handled for your agency.
Questions & answers
Questions about an AI receptionist for public safety agencies
Does an AI receptionist for public safety answer 911 calls?
No. It answers only the ten-digit lines your agency forwards to the Front Office: the non-emergency number, records, the front counter, the clerk's office. Your 911 lines stay on your own equipment with your telecommunicators, and the greeting you write tells every caller to hang up and dial 911 for an emergency.
What can it answer for a police department or sheriff's office?
The questions that fill a front desk: how to request a report copy and how it is delivered, fingerprinting hours and what to bring, which lot holds a towed car, when the property room releases items, directions, and who to talk to. Every answer comes from the information your agency approved.
Can calls be routed to records, the front desk or a named colleague?
Yes. The AI routes each call by reason and language to the desk you name or to a named colleague. Each desk can be AI only, AI first or your people first, and before a transfer connects the AI tells your colleague who is calling and why.
Will the AI give legal advice or talk about a case?
No. It answers only from your approved information and hands legal, case, warrant, eligibility and release questions to a person. Court dates, courtroom locations and payment options are given only as the court publishes them, and anything about a specific case goes to the clerk or the person's attorney.
What happens on the public lines after hours and on holidays?
You choose full AI service for 24/7 non-emergency line answering, or take-a-message only or voicemail outside your hours, and callers hear the message you wrote for each holiday or closure. Messages are filed for the right desk with the callback number read back, and the morning briefing tells you what came in overnight.
Can residents book fingerprinting or a report pick-up?
Yes, with AI Booking. The AI offers only free slots at the counter you name, verifies the resident by phone number, a texted code or a verified e-mail, then sends the confirmation at once and a reminder before the visit.
Which languages can residents use?
The phone answers in the caller's language and can route by language when you want a bilingual clerk to take certain calls. The website chat speaks 40 languages by text or voice, with opening lines written once and shown in each visitor's own language.
Do we have to change our phone number or phone system?
No. Forward the non-emergency or records number you already publish to the Front Office and the AI answers from that moment, with no porting and nothing to install. If your agency wants a separate line for one desk, a new local number is available.
What does the Front Office keep about residents?
The conversation record: the call's transcript and summary, the chat, the e-mail, and what was booked, filed or transferred, on the resident's contact. Incident reports, case files and evidence stay in your own records systems; the Front Office does not connect to them.
Is it compatible with how our agency releases information?
It is built to be compatible with your release practice because it says only what you approve. Rules in your knowledge set what the AI never says and always says on each channel, call recording is off as shipped, and every release decision stays with your staff.
How much does an AI receptionist for a public safety agency cost?
It is priced per agency, never per seat or per clerk, so every desk shares one subscription. Current plans sit on our pricing page, and your agency can try it free for 7 days on its own lines, no credit card needed.
How long does set-up take?
It is ready in 2 minutes. Lisa reads your agency website, asks which desks take which calls and which 911 line your greeting should carry, and shows each change before and after, so nothing goes live without your yes.
Can a court's customer service line use it?
Yes. For court customer service answering, a court counter gets answers from what the court publishes: the clerk's window hours, courtroom floors, parking, the documents to bring and the ways to pay. A question about a specific case or what to plead goes to the clerk's office as a transfer or a message.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.