AI Assist on calls for Public Safety. Fee schedules and visitation rules whispered to your clerk.
AI Assist on calls puts suggested answers on your clerk's screen while they talk with a resident: the published fee for a report copy, the documents needed to release an impounded vehicle, the visitation rule for children. It never speaks to the caller; your clerk stays the voice. It runs on non-emergency desk calls, never on 911 lines.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Turn on call suggestions for the two new records clerks.”
Lisa“Done: both new records clerks now see live suggestions from your published knowledge during calls. Should they include the visitation rules too?”
Any setting, in any module · applied only on your yes
How Public Safety use it
A new clerk asked about impound release sees the required documents and lot hours on screen before the caller finishes the question.
A resident asks whether a teenager may attend visitation; the clerk sees the published rule and explains it in their own words.
Asked about a burn permit, the clerk sees the seasonal restrictions from the fire-prevention page and answers without putting the caller on hold.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
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Questions & answers
AI Assist on calls for Public Safety: questions & answers
Does AI Assist talk to the resident on the call?
No. It only shows suggestions on your clerk's screen, drawn from your published knowledge. The clerk stays the voice, chooses what to say and remains responsible for the answer the resident hears.
Can AI Assist be used on emergency calls?
No. It serves the non-emergency public desk only, such as records, permits and visitation calls taken by your staff. Calls on your 911 lines never pass through the Front Office or its suggestions.
Why would an experienced records desk need call suggestions?
Because fee schedules, permit seasons and visitation rules change, and staff rotate between desks. Suggestions show the current published answer, so a clerk covering the permits desk for a day answers like the regular permits clerk.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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