AI Tickets for Public Safety. Records request tracking from the first call to the reply
AI Tickets is records request tracking for police departments, sheriff's offices and courts: every request from the non-emergency line, the website chat, e-mail or a form opens a ticket with the whole conversation and the requester identified. The AI answers what your published rules cover when it is sure enough; release decisions and complaints wait for your staff.
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Held for a clerk
The ticket opens with the requester identified, the conversation, and what the AI found and is missing, so a clerk decides in one read.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Records tickets: the AI proposes, a clerk sends. Promise two working days.”
Lisa“Records tickets now wait for a clerk to send the AI's proposal, and requesters are promised a reply within two working days. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Public Safety use it
A cyclist reports a stolen bike's serial number by chat at midnight, and the ticket waits for the property unit's morning shift.
An insurer's web form asks for a crash report; the AI proposes a reply from your release rules and a clerk revises and sends it.
A resident with an open request calls again and hears it quoted back, with no second ticket opened.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Requests
Public records request tracking and the other front-desk requests
Records requests
Crash, incident and call-for-service report requests, each with its number, its holder and the clock against your promise.
Lost and found property
A found wallet, a stolen bike's serial number and other lost and found property requests are filed with the resident's description for the property unit's next shift.
Non-emergency complaints
Noise, parking or a remark about counter service become non-emergency request tickets in the department you set, with the priority read from the resident's words.
Court counter questions
A question the clerk must answer becomes a ticket with the caller's words, so it is answered once and never lost between calls.
Who answers
Records request status updates from the AI or a clerk
How sure it must be
A confidence threshold per department decides when the AI may answer alone; below it, the ticket waits in Manual review for a person.
Back through the right channel
E-mail always, the website chat while the resident is still there, and a call back when they asked for one.
Knowledge gaps
A question held for a person often enough becomes a gap: what to teach the AI next, listed with its tickets.
Questions & answers
AI Tickets for Public Safety: questions & answers
Can an AI track public records requests?
Yes. Each request opens a ticket with the channel it came from, the requester identified and the whole conversation, and the confirmation e-mail carries its number. The list shows who holds each ticket and which ones went over your reply-time promise.
Does the AI decide on release or property return?
No. Set the records and property departments so a person answers every ticket, or so the AI proposes a draft from your published procedures and a clerk revises it, chooses who signs and sends it. Release and redaction stay with your staff.
Will requesters know when to expect an answer?
Yes. When the ticket opens, the AI tells the requester when to expect a reply from the department's hours and your promise, four working hours unless you set another, and the confirmation e-mail repeats it.
What does the AI say when a call is not one for a ticket?
The words you wrote for that department: on the non-emergency line, your instruction to hang up and dial 911, or the page that explains a request. A requester only hears a ticket number once that ticket is really on file.
Can a complaint about counter service go to a different desk?
Yes. The AI reads the department and the priority from the resident's words, so a complaint opens in the department you set for it, and each person can be limited to the tickets of their own departments.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Safety ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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