Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Public Safety. A public information knowledge base every channel answers from

AI Knowledge is the public information knowledge base your phone, chat and e-mail answer from: your website, your documents and your rules in one tree. A question it cannot answer is never guessed; Lisa says she will verify and come back, and the question waits for your public information officer to answer once.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

What the AI never says, always says, its scripts and procedures in one table, and two rules that clash paired so your supervisor decides.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never give an opinion on a case or a charge.”

Lisa“Drafted: never give an opinion on a case or a charge, on every channel, with a nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Public Safety use it

The records request page on your website changes; the daily scan reads it again, and every channel answers from the new page.

A rule says always tell callers to hang up and dial 911 for an emergency, and its test checks the answer every night.

Two rules about property release hours contradict each other, so they are paired and your supervisor says which one wins.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

Approved answers

Approved answers for police front desks, on every channel

One tree

The agency's facts, hours, departments and lines, the rules and the library of pages and documents, in one tree your staff can read; a clerk's office keeps its knowledge base for court customer service the same way.

Never-say and always-say

Never-say rules for agency channels, such as no opinion on a case, and always-say rules, each with its own nightly test.

Your website, read daily

New pages join with their pictures, a changed page is read again, and a retired page leaves every channel at once.

Gaps answered once

A question held back waits under Q&A and gaps with the conversation; answer it once and every channel knows it.

Questions & answers

AI Knowledge for Public Safety: questions & answers

Does the AI guess when the answer is not written down?

No. It answers only from your knowledge; a sentence your knowledge does not support is held back. Lisa says she will verify and come back, and the question lands under Q&A and gaps for your staff to answer once.

Can every channel give the 911 instruction?

Yes. Write it as an always-say rule, scoped to the channels you choose, with a test question and the words the answer must contain. The test runs every night and turns red if the answer drifts.

Does anything go live without approval?

No. Every change the assistant drafts waits until your supervisor presses APPROVE & DEPLOY, so a rule dictated between calls is read back before any resident hears it.

Is personal data learned from calls?

No. No automation learns a resident's personal data, and any term your agency lists as never-learn stays out. What the review finds in conversations returns only as a proposal waiting for your yes.

Which source wins when two disagree?

Answers your staff wrote and rule corrections come first, agency documents next, website pages last, with the newer page ahead of an older one. Rules that clash are shown side by side until a supervisor picks the winner.

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