ZANUS FRONT OFFICE FOR PUBLIC SAFETY — NON-EMERGENCY LINE
The non-emergency line answered from the first ring. Emergencies go to the emergency number — always.
The AI answers your non-emergency and records-desk numbers on your menu, in your chosen voices, in up to 40 languages, nights and weekends included. It explains how to get a report copy, answers request status as published, books fingerprinting and visitation, says which lot holds a towed vehicle, and transfers anything about a specific case to a person with the context whispered in. A caller who describes danger hears your approved instruction to dial the emergency number, or is transferred at once.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
Sixty residents calling about report copies, permits and appointments no longer wait behind the emergency line: each is answered at once, in their language.
Who called, what was answered from which published source, booked or transferred, transcript and summary. When someone asks “what were they told”, you know.
Not voicemail: the visitation slot booked, the lost-property report filed, the hang-up called back — your emergency instruction read when it must be.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Mr. Davis, this is the Fairview Police Records Unit: your requested report is ready for pickup or download from the records portal.”
- “Hi Ms. Lopez, this is Fairview Fire Prevention calling to schedule your annual business inspection. Would Tuesday at 10 or Thursday at 1 work for you?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the resident can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the resident is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Do we keep our non-emergency number?
Yes. Your existing numbers stay; calls route to the AI first, your desk first, or any mix by hour and by line — for example, AI at night and on weekends, records clerks during hours with AI overflow when the queue builds. Available on its own or inside a solution — see pricing.
What happens when a caller describes an emergency?
Your rules decide, and they run first: the AI reads your approved emergency instruction word for word — hang up and dial the emergency number — or transfers immediately to the person or line you designate, with the context whispered in. It never assesses, triages or dispatches, never takes a statement, and never answers a question about an investigation or a specific case — those go to a person.
Try it free on your own agency. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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