Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Public Safety. AI non-emergency call answering for police departments

AI Phone is AI non-emergency call answering for police departments, sheriff's offices and court counters: it picks up the ten-digit lines you forward on the first ring and answers from your approved information. Each caller is routed by reason and language to records, the front desk or a named colleague, and your greeting says to hang up and dial 911 for an emergency.

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7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Today's calls

AI non-emergency call answering for police departments: the day's calls and who handled each, real Zanus AI screen

Today's calls

Every call of the day on the non-emergency line, who handled it and how long it took, so the desk sees the AI's share at a glance.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send report questions to records, and impound questions to the front desk after 5.”

Lisa“Here is the change: report questions route to records, impound questions to the front desk after 5 PM. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Public Safety use it

A driver whose car was towed overnight calls at 6 AM and hears which lot holds it, its hours and the papers to bring.

A caller asking in Spanish about a burglary report is routed to records, the clerk told the reason before the call connects.

A juror asks where to park for Monday's jury duty, hears the court's published directions and leaves a message for the clerk.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

The calls it takes

Non-emergency line AI for records, towing and court questions

Records and report copies

How to request a crash or incident report, what the request needs and how the copy is delivered, answered as your records unit publishes it.

Fingerprinting and appointments

Hours, what to bring, and with AI Booking a free time booked during the call, the confirmation sent before the caller hangs up.

Towed vehicles and property

Which lot holds a towed car, its hours, the documents an owner needs and when the property room releases items, from your own pages.

Court dates and directions

In court customer service phone answering, the AI gives where a courtroom is, the clerk's window hours and how fines can be paid as the court publishes; anything about a case goes to the clerk.

Routing

Records line call routing by reason and language

AI only, AI first or people first

Each desk chooses: the records line answered by the AI around the clock, the front counter ringing your clerks first during counter hours.

Announced before it connects

Your colleague hears who is calling and why before taking the call, on the computer, the phone app or a mobile number, in the order each person sets.

Messages nobody loses

A caller who reaches nobody leaves a message filed for the right desk, written from the call even when the caller hangs up on the last word.

Set-up

After-hours answering for sheriff's offices, set up in 2 minutes

Forward the line

Forward the non-emergency or records number residents already call; calls are answered from that moment, with no porting.

Write the greeting

Give Lisa your agency's name and the 911 sentence every caller should hear first, in your own words.

Name the desks

Records, the front counter, fingerprinting, civil process: tell Lisa who takes each kind of call and when they can be reached.

Listen for a week

Try it free for 7 days with no credit card and read the transcript of every non-emergency call it answered.

Questions & answers

AI Phone for Public Safety: questions & answers

Can AI answer a police non-emergency line without touching 911?

Yes. Only the ten-digit numbers your agency forwards to the Front Office are answered: the non-emergency line, records, the front desk. Your 911 lines stay on your own equipment with your telecommunicators, and your greeting, written in your words, tells callers to hang up and dial 911 for an emergency.

How does the AI route calls inside a sheriff's office?

By reason and language. You name the desks, such as records, civil process, the front counter and fingerprinting, plus a named colleague where you want one. Each desk is AI only, AI first or people first, and the AI tells your colleague who is calling and why before the transfer connects.

What happens on the non-emergency line after hours?

Outside your hours you choose full AI service, take-a-message only or voicemail, and on holidays callers hear the message you wrote for that day. A message is filed for the right desk with the callback number read back digit by digit, and the morning briefing lists the night's calls.

Will the AI tell a caller about a case or a warrant?

No. It answers only from the information your agency approved, such as how to request a report or where the property room is. A question about a case, a warrant, a charge or what someone should do legally goes to a person, by transfer or as a message.

Can we keep the non-emergency number residents already know?

Yes. Forward the line you already publish to the Front Office and this police non-emergency line answering service picks up from that moment, with no porting and no new phone system. A new local number is also available if your agency wants a separate records line.

Is every non-emergency call written down?

Each call the AI answers is saved with its transcript, its summary and its outcome, and a supervisor can follow a live call in real time. Recording the parts your people take is a separate switch, off until your agency turns it on.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Safety ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.