AI Follow-up runs the sequences a public desk forgets: the permit application missing a site plan, the citizen-academy applicant who never sent the background form, the family on the car-seat waiting list. Each step goes out in the resident's language under consent rules, and a reply stops the sequence and alerts the clerk who owns the request.
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You talk. Lisa sets it up.
You“Chase incomplete permit applications twice, three days apart, then hand them to the permit clerk.”
Lisa“Done: incomplete permit applications get two reminders three days apart, then the permit clerk is alerted. Should replies in Spanish go to a bilingual clerk?”
Any setting, in any module · applied only on your yes
How Public Safety use it
A parade permit applicant who left the route map blank gets reminders on day two and day five, then a clerk is alerted.
Citizen-academy applicants receive the background-check steps a week before the deadline, with a nudge for those who have not booked fingerprinting.
A resident replies to a reminder with a question about the fee; the sequence stops and the permit clerk picks up the thread.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
Add it to any contact channel — AI Phone, AI Chat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Follow-up does, for every business ›
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Questions & answers
Yes. AI Follow-up sends the reminder sequence you approve after an application, a booking or a request, asking for the missing item in the resident's language. A reply stops the sequence and alerts the clerk who owns it.
No. Consent rules decide who may be contacted, every sequence carries your opt-out wording, and a resident who opts out is not contacted again by it. Every touch is written on the requester's record.
Yes. Residents who asked about the citizen academy, ride-alongs or the smoke-alarm program can receive the steps and dates you publish, and anyone who answers with a question goes straight to the program coordinator.
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Start with the one thing you need. Add more anytime by asking Lisa.
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